Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,455 Reviews)
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
2
Disapointed in the S24
on March 26, 2025
Posted by: Dragon
[This review was collected as part of a promotion.] It's glitchy problematic doesn't quite measure up to speed customization isn't all that it's just lacking in a lot of ways that in this series should be I'm pretty disappointed actually in this phone and the camera is horrible compared to all the others that I've used. I'd rather go back to the ultra especially want to try the S25 Ultra all in all yes the S24 was pretty big disappointment.
Value
2
Response from Samsung USBy R&R Team, March 27, 2025
Hi there Dragon, we appreciate your feedback on your Samsung Galaxy S24. We understand how valuable your phone is to you every day, and we are always happy to assist our customers resolve any frustration they are experiencing. We have provided a few links to articles to help you with the camera quality of your device. We have also shared a link to an article to help you keep your device speed at the optimal level. Lastly, we have provided a link to the Samsung Support Team if you have additional concerns, or these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has great features and response
on March 26, 2025
Posted by: EdS24inMA
[This review was collected as part of a promotion.] The S24 has great response and allows sharing between devices.A great phone to use for work apps or streaming TV and movies.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nerver disappointed.
on March 26, 2025
Posted by: RAGAVET
[This review was collected as part of a promotion.] I'm use my S23 Ultra . As personal device and work too. Ram run as desired capacity relevant . That's the reason why I'll never let to use android. Camera !! We'll as Veterinary. It's easy keep and save microscope images. Customer loves when we show worms. Yeas in high resolution.!!! All word in our hands !! All my media apps like Prime music!! Awesome!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone with great features
on March 26, 2025
Posted by: Bigred86
[This review was collected as part of a promotion.] Im using my phone for listening to music with my new Samsung ear buds and they connect perfectly and fast. Also it connected to my samsung watch in a heartbeat no issues and still no issues with the phone. Plan on upgrading in a couple years.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good to Go!
on March 26, 2025
Posted by: JAK176
[This review was collected as part of a promotion.] Had this phone for about 18 months. Have not had a problem and does everything I ask it to do. I will NOT be using iOS anytime till I die.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone should of gotten the plus
on March 26, 2025
Posted by: KongWooZ
[This review was collected as part of a promotion.] The security on the device changed on me all of a sudden and won't let me use my fingerprint. Some how many pattern changes not sure how or why but it not the same no more. Not sure what happened must of got hacked or glitch cause it won't work and the fingerprint option won't show up. So odd. Other than that great phone haven't gotten to use it to the max cause I'm locked out of it know and forgot my email and password cause I have a few phone didn't right it down and thought my fingerprint would do the trick. That option disappeared on me so I can't unlock my phone. Lost my information and got a use less phone. Hopefully they will let me trade it in for better one or newer one with out that glitch and fingerprint works how I set it up to work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has been very useful
on March 26, 2025
Posted by: MetalManiac
[This review was collected as part of a promotion.] This phone has been my first really nice phone and it has not disappointed. Since I've gotten it I never stop discovering features that just make things so much easier like how I can hold anywhere on my screen at anything I'm looking at and it will directly search it into Google. Overall it runs super smoothly constantly, great battery life with a great adjacent power saving mode and a great display which is very clear in any situation.
Value
5
Response from Samsung USBy R&R Team, March 26, 2025
Hi there MetalManiac, we appreciate your feedback on your Samsung Galaxy S24. We love hearing that you are enjoying the usage of your device, and constantly finding new features that enhance your experience every day. We have provided a link to your full device manual to help you further discover these capabilities. We have also shared a link to the Samsung Support Team to answer any questions that may arise as you continue usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great size
on March 26, 2025
Posted by: beachy
[This review was collected as part of a promotion.] This phone has been so easy to use and i love how compact it is compared to others. I'm not a fan of phones that can't fit into a pocket. It takes great photos, easily connects to other devices and has over all has been a great choice!
Value
5
Written by a customer while visiting Samsung US