Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7 out of 5
4.7
(3,455 Reviews)
Open Ratings Snapshot
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product. 
(
22 out of 26
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5 out of 5
5
Love my Galaxy S24
on April 5, 2025
Posted by: CindyLyn
[This review was collected as part of a promotion.] I have owned Samsungs Galaxy phones now for 10 years. Wouldn't change as they have always been reliable; take beautiful pictures; even playing games is awesome. Very rarely have I had to restart or reload a game. Love the available apps. Anything from editing photos & documents to setting reminders and then simply just talking to family & friends. The graphics are top notch. Often have several apps open at one time and have never had an issue. Security is important to me and have had no issues of leaked information. Now I'm not a tech guru but for an old lady just passing time and needing to stay connected with the world, my S24 is perfect. Thank You Samsung!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My go to phone choice
on April 5, 2025
Posted by: Dmo999
[This review was collected as part of a promotion.] I've been buying Samsung phones for years now. The quality is astounding. The features are plentiful. And I use my phone for entertainment, for work, for school. I won't get anything else at this point. I love how quickly I can move from one action to another, one app to another. And they always last me years, through drops in water and hard floors. I'd say you couldn't find a better cell out there.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Purchased Samsung Galaxy for photo quality
on April 5, 2025
Posted by: 1stTimeSamsungOwner
[This review was collected as part of a promotion.] I purchased the Samsung Galaxy S24 after viewing a friend's awesome photo qualities. I am having some issues with ut not being user friendly. I have to close Samsung Wallet asking me to sign up every time I use my phone, which I do not care to sign up for. I cannot get it to stop popping up every time I initiate to use my phone.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 8, 2025
Hi there 1stTimeSamsungOwner, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We are so happy to hear you are pleased with the photo quality of your new device. We understand that changing manufacturers can cause confusion and frustration as you adjust to a new operating system. We hav eprovided a link to an article to help you with the pop ups you mention experiencing. We have also shared a link to the full device manual and Samsung Support Team to help you with the settings and features, and answer any questions you have along the way. We appreciate you being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
My phone is good
on April 5, 2025
Posted by: Lyssia
[This review was collected as part of a promotion.] My phone has never let me down yet. I have had samsung products for years and have lived them all.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 8, 2025
Hi there Lyssia, thank you for your feedback on your Samsung Galaxy S24. We are so pleased to hear you are overall happy with the usage of your device. We have provided a link to the full device manual to help you further discover the full capabilties of your device including the features of Galaxy AI. We have also shared a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best in quality. Fast. Connection speed. The b
on April 4, 2025
Posted by: Shark2021
[This review was collected as part of a promotion.] This phone is simply the best for communicating, taking photos, connecting to the internet, it's simply the best phone.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
I'm still figuring it out.
on April 4, 2025
Posted by: KimboSlice94
[This review was collected as part of a promotion.] Most importantly to receive important in/out going calls & messages other then that google, games & for some other useful apps especially for a Woman/single Mother of a young boy & girl.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, April 8, 2025
Hi there KimboSlice94, we appreciate you sharing your experience of your Samsung Galaxy S24 with us. We understand that new devices can come with a bit of a learning curve that can cause frustration. We have provided links to the full device manual and to the Samsung Support Team to help you best align the settings to your preferences, and answer any questions you may have about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone
on April 4, 2025
Posted by: Bbylins11
[This review was collected as part of a promotion.] This phone is pretty great love the camera and the quick and safe way this phone goes about life. It's not to big like most phones these days and has everything anyone could need and then some
Value
4 out of 5
4
Response from Samsung USBy R&R Team, April 10, 2025
Hey there Bbylins11, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We are so happy to hear how happy you are with the size and features of your phone. We hope you have also found the opportunity to explore the features of Galaxy AI, and we have provided a link to the full device manual to help you integrate these features. We have also provided a link to the Samsung Support Team to help answer any questions you may have as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Does it all.
on April 4, 2025
Posted by: DogMom
[This review was collected as part of a promotion.] In animal rescue it's important to get good photos. This phone takes great photos and videos. Editing photos and adding them to various apps is seamless, even for me...and I get confused easily. It's helped me save a lot of lives networking within the rescue community and educating the public about rescue.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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