Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
AI creating Metaphors, "at my fingertips"
on May 3, 2024
Posted by: RHartung84
[This review was collected as part of a promotion.] This is the best phone I have owned. My favorite is the AI wallpaper creator!! Using it is a metaphor at my fingertips. Based solely on words, the wallpaper creator interprets a reality difficult or impossible to create by my own imagination. It would take a couple friends, colleagues, family, etc. to come together and think of detailed artwork which samsungs Artifical
Intelligence creates by moments of my fingertips. I use it to remind myself of the experiences I wish to actualize in my day to day journey. It is a creative source, and healthy "Artifical Intelligence"!
Using the Samsung S24 is an overall calming experience. I recently advanced from the samsung S21, which I bought two years ago. I did not want to, but have a friend who wanted my phone. It worked perfectly after two years! I can't put into typing how happy I am. The smoothness of samsung is smoother, the apps are more helpful, I look forward to working on my phone, and there are features that I keep popping up after hours and hours of exploring. I found the wallpaper "AI" yesterday (today's 5-3-24), or the day before. Plus, about seven other features that I haven't found on my own computer! Anyway, it's has been worth my trip to the store.
Intelligence creates by moments of my fingertips. I use it to remind myself of the experiences I wish to actualize in my day to day journey. It is a creative source, and healthy "Artifical Intelligence"!
Using the Samsung S24 is an overall calming experience. I recently advanced from the samsung S21, which I bought two years ago. I did not want to, but have a friend who wanted my phone. It worked perfectly after two years! I can't put into typing how happy I am. The smoothness of samsung is smoother, the apps are more helpful, I look forward to working on my phone, and there are features that I keep popping up after hours and hours of exploring. I found the wallpaper "AI" yesterday (today's 5-3-24), or the day before. Plus, about seven other features that I haven't found on my own computer! Anyway, it's has been worth my trip to the store.
Last thing, the screen is "bright" in the sun. No glare! All I see is the screen and what I am focused on. The screen adjustments have changed for the better. I suggest you buy this phone. My guess is the S24+ and S24 Ultra are spectacular!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
24 review
on February 24, 2024
Posted by: 4everafan
[This review was collected as part of a promotion.] Use my phone for streaming, sports, work and various types of communication.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Functionality OK; camera not great
on February 26, 2024
Posted by: Estella
[This review was collected as part of a promotion.] Doesn't seem much different from previous Galaxy phones, but is faster fir most things due to more memory.
Bluetooth changes randomly between other devices and car instead of device selected. This is frustrating when a call switches to headphones after being answered through car.
Low light photos still are leagues behind other devices available on market. Erase object feature is great and is an improved photo editing feature.
Bluetooth changes randomly between other devices and car instead of device selected. This is frustrating when a call switches to headphones after being answered through car.
Low light photos still are leagues behind other devices available on market. Erase object feature is great and is an improved photo editing feature.
Value
3
Response from Samsung USBy Social Commerce, February 28, 2024
Hello there Estella,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be currently experiencing with your Galaxy S24 and its Bluetooth connectivity as well as not being able to ask you any follow up questions to probe further, I suggest reaching out directly to Samsung Support for further assistance in troubleshooting your device at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be currently experiencing with your Galaxy S24 and its Bluetooth connectivity as well as not being able to ask you any follow up questions to probe further, I suggest reaching out directly to Samsung Support for further assistance in troubleshooting your device at your earliest convenience. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung has fallen
on July 29, 2024
Posted by: Zer0b1ade
[This review was collected as part of a promotion.] My last phone was the samsung s 10 and it was going to be my last samsung device but this S24 was practically forced on to me. Well feature wise it alittle faster and brighter than my old phone...other than that the s10 wins in resolution, picture, sd card expansion. Man that phone was decent this s24 feels like a knock off of a non Droid brand I won't mention here. Bottom line for the price there are better options. This phone feels like an expensive "galaxy A" instead of a galaxy s series. Oh and the new galaxy ai feature chip or whatever. I rather not have it and have a nicer screen and sdcard slot. There's no button to activate it so I assume it's always listening and to be frank that's the worst feature of this device. I had been with samsung since the first Galaxy S, now that was a great phone, we'll now the brand has become lackluster and not worth the price tag on it there are better phones that cost literally half the price with specs on par with the ultra out there. If I was not stuck on an eip plan this phone woulda been sold already. I'm so disappointed in samsung now you all have no idea since the S4-S5 samsung has been going in a down hill spiral and after i had hands on this S24 you got to wonder if samsung even cares for people who buy thwir priducts anymore. Don't buy this rip off of a disappointing phone.
Value
1
Response from Samsung USBy R&R Team, September 23, 2024
Thank you for getting in touch. We noticed that you reached out to share your thoughts about the Galaxy S24. We understand your concerns and appreciate your long-term support for Samsung devices. The Galaxy S24 brings advancements in speed and display brightness. However, we realize that features like SD card expansion and camera quality are important to many users. While the S24 does not support SD cards, it does offer significant internal storage options designed to keep up with modern usage demands. In terms of the AI feature, we want to assure you that it works to enhance performance in the background without compromising your privacy. It helps optimize your device for smoother experiences across tasks like photography and app usage. However, if you'd prefer to minimize its involvement, certain AI-driven features can be disabled in the settings. Regarding the display and camera, the S24 is built with enhanced brightness and HDR support, which can sometimes feel different compared to older models. It is up to 48% brighter in the sun compared to the S23 Series. If you'd like to adjust the display settings to make it feel more like your S10, you can customize it to your preferences in the settings app. We value your feedback and hope you continue to explore the features that make the S24 a powerful device. Should you need help optimizing your device for a better experience, feel free to reach out to us at Samsung Support, and we'd be happy to assist! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Henry
from Here
Expertise:Expert
Verified Purchase:Yes
Constant ads from Samsung and Google make phone unusable. This phone spews spam.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, September 25, 2024
We appreciate you taking the time to reach out to us, Henry. Our main goal is to ensure that our customers have the best experience possible. We noticed that you contacted us to provide feedback on the Galaxy S24. With the Galaxy S24, you can save old videos as epic replays with Galaxy AI, because some memories are best in slow motion. Additionally, with Live Translate, you can speak foreign languages on the spot using Live Translate with Galaxy AI. Unlock the power of convenient communication with near-real-time voice translations right through your Samsung Phone app. Ads can be really intrusive, especially when they keep popping up on your screen. In most cases, if not all, pop-up ads are caused by a third-party app you recently installed. It is time to get rid of these pop-up invaders and get your phone - and peace of mind - back. Check out the link attached for instructions on how to do so. If this continues, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/answer/ANS00084982/ (pop-ups)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00084982/ (pop-ups)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
It's a huge upgrade from my old phone.
on March 7, 2024
Posted by: LittleShadow
[This review was collected as part of a promotion.] The phone is so much faster than my old phone it was jarring. The 120hz display makes scrolling so smooth.
The only downside is the lack of a headphone jack. Otherwise great phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Simple to use
on February 18, 2024
Posted by: PapaMoldy
[This review was collected as part of a promotion.] I'm a simple phone user; messages and phone calls. This fits easily in my hands, connects to my car for streaming music and holds a charge all day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S24 is the best
on February 23, 2024
Posted by: ENGLISH13
[This review was collected as part of a promotion.] Loving my new phone. It has so many great features and things that were not on my last phone. I love being able to hold your finger on a video to see it in slow motion. Also AI is an amazing addition that I am still learning all of its capabilities. The beautiful new colors available are gorgeous I chose the gold. I also added a watch which I am also enjoying very much. Samsung never disappoints me. Well done Samsung with some more new products.
Value
5
Written by a customer while visiting Samsung US