Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
Love this phone
on August 26, 2024
Posted by: Lexiepies
[This review was collected as part of a promotion.] Chose the S24 specifically for the smaller size which fits so much better in my hands. Loved the S23 Ultra also as my previous phone, but ultimately appreciated the smaller size and lighter weight of this one. Fits well in pockets and purses - the girlies will understand that struggle. So sleek, doesn't glitch very often, and im dependanton my phone all day every day for work emails, internet, texting, etc. What's not to love?!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone, but Samsung apps take over.
on February 23, 2024
Posted by: Keithg
[This review was collected as part of a promotion.] I might return this phone due to Samsung apps sneaking in and taking place of my Google apps. They were nasty with upsells too. I think I have them purged and all is going smoothly for the moment. It took hours to get my phone on familiar apps from my last phone. The phone itself is as expected, except cell reception in my marginal area is a little worse than previous phone.
Value
3
Response from Samsung USBy Social Commerce, February 26, 2024
Hey there Keithg,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be currently experiencing with your Galaxy S24 and without being able to ask you any probing questions to clarify what you have shared with us in your review, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your Galaxy S24. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S24. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having more details available regarding what you may be currently experiencing with your Galaxy S24 and without being able to ask you any probing questions to clarify what you have shared with us in your review, I suggest reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your Galaxy S24. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Not so great features
on August 26, 2024
Posted by: GalaxyAI
[This review was collected as part of a promotion.] Galaxy AI is the best camera. Love Galaxy AI for clicking photos and editing the photos Galaxy AI.
Value
1
Response from Samsung USBy R&R Team, August 29, 2024
We appreciate your reaching out. It's always great to receive feedback from our customers so that we can make constant improvements. We noticed that you contacted us regarding the S24. We're thrilled to hear that you are enjoying the AI capabilities of your camera. The S24 series ushers in the era of mobile AI. With the Galaxy S24 and S24+ in your hands, you can unlock entirely new levels of creativity, productivity, and potential, starting with the most important device in your life: your smartphone. With more screen space, battery life, and processing power, there's so much more to love about the Galaxy S24 and S24+. Especially now that the Galaxy S24+ comes with the highest screen resolution on a Galaxy device: QHD+. We'd like to gather more information about what features you referring to. Reach out to us at Samsung Support so that we can further assist you if needed. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Everything you need in a small package.
on May 17, 2024
Posted by: Sharkbait
[This review was collected as part of a promotion.] I had been carrying around a brick of a phone for a couple of years and was tired of it. I decided to switch back to Android and get the S24. I absolutely love the size of this phone. The 120hz display is gorgeous, the battery lasts all day, and the AI features are amazing. Samsung really hit the mark with this phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome its fast
on March 15, 2024
Posted by: LivingAGreatLife
[This review was collected as part of a promotion.] So I get on social media and I have a lot of apps for chatting and this phone is awesome its fast and never slows down it can keep up with me and most phone can't so I get frustrated but this I'm so happy with I can't believe this phone does everything you can think of just try it and I promise you will not be disappointed I give my word on that this phone is great and games wow I downloaded a 2gb game and it downloaded quick and never slows perfect for a gamer and also for work it has great apps to help you get everything done quicker and easier it an all around the best phone you could get for the price
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung S24 VS Samsung S20
on February 5, 2024
Posted by: SamsungS24User
[This review was collected as part of a promotion.] I recently traded in my Samsung S20 for the new S24. Both phones work essentially the same:
1. I haven't noticed any difference in speed.
2. Color saturation on the S24 is rather dull and muted even when the vivid option is selected.
3. The S24 has improved battery life, better cameras, and a new circling feature when holding down the home button which allows one to get info on what's been circled.
4. The case feels sturdier.
5. The charging speed is improved.
1. I haven't noticed any difference in speed.
2. Color saturation on the S24 is rather dull and muted even when the vivid option is selected.
3. The S24 has improved battery life, better cameras, and a new circling feature when holding down the home button which allows one to get info on what's been circled.
4. The case feels sturdier.
5. The charging speed is improved.
Value
3
Response from Samsung USBy Social Commerce, February 7, 2024
Samsung continuously enhances Galaxy device experiences based on our consumer feedback. The Galaxy S24 series' display has been tuned for a more accurate and comfortable viewing experience. We look forward to providing the best possible viewing experiences through advanced hardware and software integration efforts.
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!!
on February 27, 2024
Posted by: Auntshay75
[This review was collected as part of a promotion.] I use the camera ALOT!! Images are crystal clear and I'm in love with all the editing features it has. Can't get enough of the slow-motion feature on videos!!!
The AI features are pretty cool, the translator is so convenient to have!
I've had large size phones for so long and thought I wasn't going to like the smaller size but, turns out I actually love it!!!
I haven't had my new Galaxy S24 for very long so I'm still learning new things daily but, as of right now...I LOVE IT & would absolutely recommend it to anyone!!!!
Thanks Samsung...you did it again!!! Great job on the new S24's.
P. S. My brother and sister both got the
S24 Ultra the same day I got my S24 and they LOVE theirs too!!🥰🥰🥰🥰
S24 Ultra the same day I got my S24 and they LOVE theirs too!!🥰🥰🥰🥰
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Least Fav Samsung
on August 12, 2024
Posted by: Ayeeayee
[This review was collected as part of a promotion.] I had nothing but Samsung phones since they first released the note. My most recent one was the S23 Ultra until I upgraded to the S24.
I like how the S24 is smaller but that's about all I like. The battery does not last very long at all. The volume is not loud.
All the advertised features of the S24 like Google AI, text assist, and live translate are all kind of jokes. Talk to text does not work nowhere how slow I speak or how I have the settings.
There's honestly not much different on the S24 and the S10.
I will never choose the newest phone on the market again.
I like how the S24 is smaller but that's about all I like. The battery does not last very long at all. The volume is not loud.
All the advertised features of the S24 like Google AI, text assist, and live translate are all kind of jokes. Talk to text does not work nowhere how slow I speak or how I have the settings.
There's honestly not much different on the S24 and the S10.
I will never choose the newest phone on the market again.
Value
2
Response from Samsung USBy R&R Team, August 19, 2024
Thanks for sharing your feedback with us. Your insights are crucial as we continue to make improvements. We noticed you reached out to let us know about your experience with the S24. It's good to see that you like the smaller design of the S24. The display sizes of both the Galaxy S24 and S24+ have increased compared to the Galaxy S23 and S23+. The Galaxy S24 has a 6.2-inch display, while the S24+ has a 6.7-inch display. Additionally, the S24+ comes with a QHD+ display, while the S24 has an FHD+ display. The battery life of the S24+ is longer than that of the S24. The Galaxy S24 has a 4000mAh (typical) battery, which is 100mAh more than the Galaxy S23, and the Galaxy S24+ has a 4900mAh (typical) battery, which is 200mAh more than the Galaxy S23+. Check out the link attached for options to help optimize your phone's battery life. If this persists, please reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US