Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,455 Reviews)
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
3
Problem with overheating after 6 months.
on July 16, 2025
Posted by: Amberdance31
[This review was collected as part of a promotion.] I loved this phone. I thought it was just another weird thing that happened to me as it was one thing after another so I thought I was just over thinking it. I was wrong. One morning I woke up to my screen cracked from the inside out apparently from overheating. It didn't help that my phone carrier was the worst about doing anything helpful as I financed phone thru them. Got S25 now love them both!!!!
Value
3
Response from Samsung USBy R&R Team, July 17, 2025
Hi there Amberdance31, thank you for your feedback on your Samsung Galaxy S24. We are happy to hear that you were so initially pleased with the usage of your device. We have provided a link to a troubleshooting guide to assist you with the temperature of your device. We have also shared a link to the Samsung Support Team for your convenience, if you ever have questions, or experience anything out of the ordinary with your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
My Samsung Galaxy S24
on July 16, 2025
Posted by: KcPreach
[This review was collected as part of a promotion.] My Samsung Galaxy S24 is great. I think my problem is my carrier. I have prepaid service and my coverage area is not great where I live. With a different provider it would be way better I believe.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is gotta be the best phone ive ever ha
on July 17, 2025
Posted by: Specialu812
[This review was collected as part of a promotion.] The Samsung S24 series, especially the Ultra variant, is a force to be reckoned with in the mobile gaming arena. Powered by the cutting-edge Snapdragon 8 Gen 3 for Galaxy chipset (or the Exynos 2400 in some regions), it delivers a supercharged gaming experience. This processor, designed specifically for Galaxy devices, offers unparalleled speed and efficiency, ensuring incredibly smooth gameplay even with the most graphically demanding titles.
The Adreno 750 GPU (with the Snapdragon variant) renders hyper-realistic visuals, making every explosion, every intricate detail, truly pop on the vibrant Dynamic AMOLED 2X display. The 120Hz adaptive refresh rate ensures buttery-smooth animations and incredibly responsive touch, crucial for competitive gaming where every millisecond counts. Games like PUBG Mobile and Genshin Impact run with impressive frame rates, allowing for an immersive and fluid experience.
Samsung has also focused on an improved cooling system with larger vapor chambers in the S24 series. This helps to mitigate thermal throttling, allowing the phone to sustain peak performance for longer gaming sessions. While some intense games can still make the phone warm, the enhanced cooling significantly reduces the likelihood of noticeable performance drops.
Battery life, always a concern for avid gamers, is also commendable. The S24 Ultra, with its 5000 mAh battery, allows for extended playtimes, and even the standard S24 and S24+ offer solid endurance for mobile gaming. P
The Adreno 750 GPU (with the Snapdragon variant) renders hyper-realistic visuals, making every explosion, every intricate detail, truly pop on the vibrant Dynamic AMOLED 2X display. The 120Hz adaptive refresh rate ensures buttery-smooth animations and incredibly responsive touch, crucial for competitive gaming where every millisecond counts. Games like PUBG Mobile and Genshin Impact run with impressive frame rates, allowing for an immersive and fluid experience.
Samsung has also focused on an improved cooling system with larger vapor chambers in the S24 series. This helps to mitigate thermal throttling, allowing the phone to sustain peak performance for longer gaming sessions. While some intense games can still make the phone warm, the enhanced cooling significantly reduces the likelihood of noticeable performance drops.
Battery life, always a concern for avid gamers, is also commendable. The S24 Ultra, with its 5000 mAh battery, allows for extended playtimes, and even the standard S24 and S24+ offer solid endurance for mobile gaming. P
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung S24 is a wonderful device.
on July 17, 2025
Posted by: TacNic
[This review was collected as part of a promotion.] I use my S24 more than my personal computer. It allows me to multitask. The battery life is excellent and the phone is durable. Its processes information in a flash. I am a long time Samsung product user and will continue to purchase Samsung products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone and a good price
on July 17, 2025
Posted by: proudpagan
[This review was collected as part of a promotion.] The S24 is so easy to navigate with 5
The help of Galaxy AI.
The help of Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Does It All
on July 17, 2025
Posted by: PGMAndroid
[This review was collected as part of a promotion.] I have had my S24 for about a year and I would say it is a big upgrade from my S8. It runs gaming, browsing and any other app smooth. I really like Samsung Wallet and being able to pay with a tap. The Galaxy AI is very helpful from editing pictures or just anything you need. Battery lasts me up to 2 days with just light surfing, calls or texts. The camera takes good pictures and is more responsive than my S8. Overall, the S24 is a "keeper" and really able to meet my needs and more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent product
on July 17, 2025
Posted by: Galaxyuser28
[This review was collected as part of a promotion.] Its a decent phone, i liked it more before the android AI update. Ive noticed since the update it has slowed down and connected functionality has gone down hill.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Chainsaw
on July 17, 2025
Posted by: Phoney
[This review was collected as part of a promotion.] Sounds good takes great pictures. A.I. Will revaluation
Value
5
Written by a customer while visiting Samsung US