Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
4
Almost Perfect.
on July 14, 2025
Posted by: GerbilNoises
[This review was collected as part of a promotion.] My only major gripe with this device is the overall polish of the design and UI/UX. It seems a bit ..all over the place. The volume panel doesn't match any other menu on the device, the drop-down menu quick buttons don't match the full drop-down menu. Many things are added and removed without notice nor the option to change back. I don't know what else to say, it just lacks cohesiveness through the whole experience. Take notes from googles version of Android. Everything matches, all the menus look the same, all the fonts, all the rounding degrees and colors. Every single app they have out matches as well, it isn't a mixed bag whether it's up to date design or still reminiscent of TouchWiz. (which, mind you, still had better cohesive design than modern OneUI).
Just feels disorganized..and for somebody like me that favors this more than anything, it's a major dealbreaker, especially since this phone has an absolute unbeatable PHYSICAL design.
(btw, forcing AI mumbo jumbo down everyone's throat isn't going to make them like it)
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
How I use my S24 and Galaxy AI
on July 14, 2025
Posted by: Autumn
[This review was collected as part of a promotion.] Using my phone for school involves accessing educational apps, researching for projects, and participating in online classes. Furthermore, I utilize it to stay connected with classmates for group assignments and study sessions. Beyond academics, I value my phone for maintaining friendships by texting, calling, and sharing updates. These interactions help me stay informed about my friends' lives and strengthen our bonds. Ultimately, my phone is essential for balancing schoolwork and social life. Using galaxy AI to communicate with your classmates sounds like an excellent idea, showcasing the power of technology. It might be helpful for you to understand different accents and pronunciations, fostering better communication. With the help of galaxy AI, you can translate conversations in real time, allowing everyone to engage more effectively. This could also help you learn new words and phrases, making your interactions with international students more enriching. Ultimately, it promises to be a great way to build connections and understanding in your class.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The S24 used to be great until the new updates. No
on July 14, 2025
Posted by: 123ern
[This review was collected as part of a promotion.] Galaxy AI. It is, outstanding when it comes to learning things
Value
4
Response from Samsung USBy R&R Team, July 15, 2025
Hello 123ern, we appreciate you sharing your thoughts about your Samsung Galaxy S24. We are happy to hear how pleased you were initially with the usage and capabilities of your device. Without knowing what changes have occurred with your device after a software update, we have provided a link to the Samsung Support Team to offer assistance in working towards a resolution for your frustrations. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is great, I love it so much.
on July 15, 2025
Posted by: Blaize
[This review was collected as part of a promotion.] The Galaxy AI, Is one of the best AI you will ever get it is smarter, faster and and continent. The Galaxy AI makes it a lot easier for you to use the phone, bixby is more clear on thing that you ask to be searched for the circle and search features was handy but with the Galaxy AI it's much sufficient and faster. I would choose samsung over any brand a million times over.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone with great AI
on July 15, 2025
Posted by: Offmaxis
[This review was collected as part of a promotion.] I absolutely love this phone; the 120Hz AMOLED display is absolutely unreal, and the AI is fabulous. It helps me through my day and is integrated perfectly with the stuff most people use. Not to mention, it's easy to access and use. I love how easy it is to access and use Bixby since I can just quickly say "Hey Bixby" and ask it a question or to call somebody. The processor is nice and fast, keeps things running smoothly and rarely overheats for me. The battery treats me great; I can easily get over a day's worth of battery on one charge.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing masterpiece!
on July 15, 2025
Posted by: Lololemoon
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy S24 for a few weeks now, and I can confidently say: this phone is an absolute game changer.
The Galaxy S24 is not just an upgrade—it’s a statement. It’s fast, beautiful, and incredibly smart. Samsung has clearly listened to feedback and fine-tuned this phone to near perfection.
The Galaxy S24 is not just an upgrade—it’s a statement. It’s fast, beautiful, and incredibly smart. Samsung has clearly listened to feedback and fine-tuned this phone to near perfection.
If you’re looking for a flagship that balances power, polish, and future-ready features such as the galaxy AI, look no further. This is easily one of the best smartphones of 2025.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Flagship of everyday
on July 15, 2025
Posted by: QntmCypher
[This review was collected as part of a promotion.] I have had my device since may of 2024 and I have never had a better phone. In all aspects this device is a no brainer for anyone who wants a top tier photo but doesn't want reach to the top of their wallet. The durability has been outstanding aside from the charging port malfunctioning and almost causing my phone plume some magic smoke for a few seconds. The charging still works but all the other pins seem to be damaged because I cannot transfer any kind of data whether that be photos and other media or trying to use dex over a cable. Definitely get one with more than 128GB of storage. The 8GB of RAM has done me well but the Techie in me wants more. The camera in fantastic especially for telescopic photos of the moon but at only 50mp and 12mp I love to use the better ones on the best of the best flagship like the fold or the ultra. I am saddened to hear that bixby and Galaxy Ai may get taken over by Google.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Business owners dream
on July 15, 2025
Posted by: BizMadeEasy
[This review was collected as part of a promotion.] Samsung has always been my "go-to" device. I knew opening a business I needed the best. Having my S24 helps me to link across multiple devices. I'm able to conduct business from my phone when I cannot get to a computer. The storage is fantastic as well. I needed something that would store files while working but not get bogged down. This device (all my previous Samsung devices) makes my life and my business easier.
Value
5
Written by a customer while visiting Samsung US