Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,455 Reviews)
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
4
A nice step up from the S21
on February 6, 2024
Posted by: AJBnSD
[This review was collected as part of a promotion.] I've enjoyed the Samsung Galaxy line of phones since the Note 2. Before buying the S24, I was using the S21. Thanks to Samsung keeping the updates coming, the switch between the phones was pretty painless. From a UI perspective, they feel almost identical. Samsung's One UI makes things simple while still offering customization where it counts.
As someone who uses their phone primarily to stay connected with what's going on in life, work, and some basic entertainment, I probably don't take full advantage of what the device can do. That being said, the S24 is noticeably snappier than the S21. Apps load quicker and respond faster. This gives me a bit more confidence in the longevity of the device.
The AI features are a nice addition, but I haven't found myself using or want to use them much. The added instant slow-mo to the video is nice, especially for a dad of an active toddler.
I ended up getting the phone for free after trading my old phone, so the upgrade is worth it to me. If I didn't have that option, I'd probably be fine sticking with the S21 for a bit longer.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, may need updates
on February 6, 2024
Posted by: Samsungbro1312
[This review was collected as part of a promotion.] I just recieved the new Samsung S24, and so far it has some awesome new features. The photo editing AI with generative fill is very interesting and helpful when you need to remove items from photo. I use the phone for streaming, messaging, and completing some school work. The main issue I have had is that the phone will freeze while loading sometimes. It also does not support some of the medical devices I use yet. My guess is that there will be updates to fix these issues soon. Definitely an awesome new setup foe the S series phones. All of the issues I've had are normal for recently released phones. Most of the time everything loads quickly and the Samsung seems to have put great focus on privacy with this new line. I would reccomend this for most anyone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone Ever!!!
on February 6, 2024
Posted by: CBM1SRA
[This review was collected as part of a promotion.] Has all the features that I am looking for. Easy to use and looks amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone is smooth ans easy to use UI
on February 6, 2024
Posted by: Yowhoisthis9
[This review was collected as part of a promotion.] This phone is really good so far. No complains. It is smooth and One UI makes it easy to use.
This phone have plenty of features. I have yet to go through all of the features available on this phone. Really looking forward to that.
This phone have plenty of features. I have yet to go through all of the features available on this phone. Really looking forward to that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Speed and quality
on February 5, 2024
Posted by: Spider2112
[This review was collected as part of a promotion.] I was running the s23 before the s24 and was initially hesitant on upgrading but after the upgrade I was very happy I did. The AI functions work really good and the functions are amazing and saves time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving the new features
on February 5, 2024
Posted by: Flythesky
[This review was collected as part of a promotion.] I use my device for day to day activities such as social apps. But what I'm most excited for is traveling and using the AI enabled features like phone translations and easy photo editing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very reliable and easy to use. Charges quickly.
on February 5, 2024
Posted by: Johnahrea77
[This review was collected as part of a promotion.] Use my device to stream movies and watch YouTube videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It's ok but needs more battery
on February 5, 2024
Posted by: MamaOwlBear
[This review was collected as part of a promotion.] Needs more space And a better battery. You'd think you'd be able to use it for the basics.
Value
2
Response from Samsung USBy Social Commerce, February 6, 2024
Greetings MamaOwlBear,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S24 is offered in 128GB and 256GB storage options. If you find yourself in need of additional storage for your content, Samsung Cloud, Microsoft OneDrive, and Google Drive are a few cloud-based storage options that are available. For more information, check out "Manage storage on your Samsung Galaxy phone" when you have some free time available. The Galaxy S24 has an intelligent battery that gives you more game time, watch time and you time. You can watch up to 28 hours of videos or listen up to 72 hours of music on your Galaxy S24! Please take a moment to review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. Feel free to reach out to Samsung Support if you have any questions for us after reviewing the resources that have been provided or if you would like any additional assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S24. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S24 is offered in 128GB and 256GB storage options. If you find yourself in need of additional storage for your content, Samsung Cloud, Microsoft OneDrive, and Google Drive are a few cloud-based storage options that are available. For more information, check out "Manage storage on your Samsung Galaxy phone" when you have some free time available. The Galaxy S24 has an intelligent battery that gives you more game time, watch time and you time. You can watch up to 28 hours of videos or listen up to 72 hours of music on your Galaxy S24! Please take a moment to review, "Battery Life - Optimization," "Get the most out of your Galaxy phone's battery," "Apps are draining battery on Galaxy phone or tablet," and "Samsung phone battery drains quickly on 5G service" to help resolve what you may be experiencing with your battery life. Feel free to reach out to Samsung Support if you have any questions for us after reviewing the resources that have been provided or if you would like any additional assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00091942/
https://www.samsung.com/us/smartphones/galaxy-s24/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US