Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
4
Im not very technical so I wouldn't know
on July 10, 2025
Posted by: Diamin1
[This review was collected as part of a promotion.] Galaxy Ai is interesting, im still learning features .... i need a tech person to show me
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic phone
on July 10, 2025
Posted by: Cherokee62
[This review was collected as part of a promotion.] I've had my Galaxy S24 for 4 months now and I love it. Thanks to timely updates from Samsung I can use and enjoy Galaxy AI. So far I've only played with it to see what it can do but it works great.
The S24 so far has not given me any issues. No time lags, dropped calls, dead screens, or lost files. I had the S23+ before this and it was a dead brick after 3 mo the. Unfortunately I did not buy the protection plan and had to eat the loss. Not a mistake I will ever make again
The S24 so far has not given me any issues. No time lags, dropped calls, dead screens, or lost files. I had the S23+ before this and it was a dead brick after 3 mo the. Unfortunately I did not buy the protection plan and had to eat the loss. Not a mistake I will ever make again
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Voice commands
on July 10, 2025
Posted by: LadyTaz
[This review was collected as part of a promotion.] Love the fact that I can do voice activated system request.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on July 11, 2025
Posted by: Reapergirlx
[This review was collected as part of a promotion.] I love this phone the screen on his phone is phenomenal for watching movies videos The Clarity is wonderful the camera oh my God it takes beautiful photos and the videos specially night mode it picks up everything I really don't talk about a phone but this phone is awesome and it has Dolby sound which makes the movies so great and the music phenomenal I love this phone I would love to upgrade to the most recent Samsung the big one with the stylus
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product isn't my favorite
on July 11, 2025
Posted by: Zombiepooh666
[This review was collected as part of a promotion.] This phone has worked well for me. I am able to connect to my apps fast & without problems. The thing i have the biggest problem with is the size. It is smaller than my last phone & typing is hard. It takes awhile to type out things. It has a long battery life & is very durable as i have dropped it a few times & not even a scratch. But I am looking forward to getting a new phone that I can type on better & has a larger screen.
Value
3
Response from Samsung USBy R&R Team, July 14, 2025
Hello Zombiepooh666, we appreciate you sharing your experience of your Samsung Galaxy S24 with us. We are happy to hear that you are pleased with the speed and features of your device. We have provided a link to the full device manual to help you with the different keyboard settings available to help make your typing easier. We have also shared a link to the Samsung Support Team if you ever have questions about this or any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent features
on July 11, 2025
Posted by: Wanttobe420friendly
[This review was collected as part of a promotion.] I bought this phone cause I needed a computer for work and it exceeds what I need it for . Best phone I've ever owned to this day. The best feature is the galaxy ai. The circle and find feature is soo cool. I take a picture of the car part I'm looking for and it brings up 50 of them and tells me all about it. Will upgrade to the s25!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product is amazing, I love it
on July 11, 2025
Posted by: Loverboi
[This review was collected as part of a promotion.] Galaxy ai is amazing i use it whenever I need help finding something needed in my life
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I expected better
on July 12, 2025
Posted by: JNicolle72
[This review was collected as part of a promotion.] The device is have is the Samsung Galaxy S24. Though this phone isn't bad- I may have expected too much.
This phone has many features- some i probably haven't even realized yet! Great phone for content creators, nice camera ( though I've seen better) love the galaxy AI option! Its opened sooo many new opportunities for me with the help of AI!
I've always been an android user, as well as had many different Samsung phones in the past. Ill likely end up with a newer version in the future! Unless of course I can find a smart phone with an amazing camera quality and one that tailors to my hobbies of writing ♡
This phone has many features- some i probably haven't even realized yet! Great phone for content creators, nice camera ( though I've seen better) love the galaxy AI option! Its opened sooo many new opportunities for me with the help of AI!
I've always been an android user, as well as had many different Samsung phones in the past. Ill likely end up with a newer version in the future! Unless of course I can find a smart phone with an amazing camera quality and one that tailors to my hobbies of writing ♡
Value
3
Response from Samsung USBy R&R Team, July 14, 2025
Hi JNicolle72, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We love hearing that you are finding uses for the enhanced features of Galaxy AI for your photo and video editing, and that you are overall pleased with the usage of your device. We have provided a link to the full device manual to help you discover additional features of your device, and integrate them in to your usage. We have also shared a link to the Samsung Support Team if you ever have questions about your device, or other Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US