Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
The galaxy is the best device ive ever used,
on July 5, 2025
Posted by: Smileyymileyy
[This review was collected as part of a promotion.] The AI is incredible, Goes just right helps when you need it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Android > family
on July 6, 2025
Posted by: CoronaResident
[This review was collected as part of a promotion.] I literally bought an used iPad to better my family's group chat experience. Other than that my samsung s24 is irreplaceable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features. Easy to use and light
on July 6, 2025
Posted by: Beyoutiful2
[This review was collected as part of a promotion.] Very versatile with reminders on calendar and missed call,the inbuilt translate as well as Gemini.
Normal use as well as streaming videos and taking photos
Normal use as well as streaming videos and taking photos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product is ok.
on July 6, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The device likes to get hot, at first the battery was amazing, but now its not good. The device has gotten super slow and i like to keep up on the storage and stuff to keep it clean. The camera is ok, would like more options and a better camera for sure.
Value
2
Response from Samsung USBy R&R Team, July 8, 2025
Hello there Chrissubu, we appreciate you sharing your thoughts about your Samsung Galaxy S24 with us. We understand how important your device is to you every day, and we would love to help you troubleshoot the speed and temperature of your device at your convenience. We have provided links to resources to offer troubleshooting tips for these experiences. We have also shared a link to the Samsung Support Team to offer additional assistance if these experiences continue with your phone. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome on so many levels
on July 6, 2025
Posted by: RockNations
[This review was collected as part of a promotion.] I use my phone for so many different things that sometime hard. It's too fine incompatible phone for myself. However, this phone has far exceeded my expectations. The gaming that I do this song keeps track of wonderfully. The music I listen to along with the work that I tried to track for my job. It all works hand in hand without any issues
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Over The Top
on July 6, 2025
Posted by: blast4top010110
[This review was collected as part of a promotion.] My Galaxy AI Samsung S24 performs over the top for my technological dependencies. I can't say enough about the security and encryption for the device and software. Although it is not as user friendly as some may prefer, I prefer a more difficult amd complex system of navigation, especially from a cybersecurity analyst standpoint. Great product!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My S24 Phone
on July 7, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Samsung Galaxy S24 for a while now, and overall, I’m very impressed. The phone feels sleek and premium in hand, with a solid build and beautiful display. The 6.2" Dynamic AMOLED screen is vibrant, bright, and incredibly smooth thanks to the 120Hz refresh rate — everything from scrolling to streaming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Really good phone.
on July 7, 2025
Posted by: RoseForDeath
[This review was collected as part of a promotion.] There's so many features I've never knew about especially the ai system that helps with random questions I may have, or things I need to know about. The S24 actually is really reliable especially if you just want to relax and play on your phone. The fact I can run 2 programs at the same time is pretty insane as well, one tab can be games another can just be for videos or a movie maybe. It's possible to connect the devices screen to my pc so I can access the things I need off my phone from my pc, like calls texts or even just other applications/social media.
It's many features I've yet to find. Thank you samsung for the great device!
It's many features I've yet to find. Thank you samsung for the great device!
Value
4
Written by a customer while visiting Samsung US