Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
3
S24 phone
on June 30, 2025
Posted by: Jess0722
[This review was collected as part of a promotion.] Phone was good but now I can't use my Hotspot nor connect to wifi. Neither one of those buttons work on the phone.
Value
3
Response from Samsung USBy R&R Team, July 3, 2025
Hey Jess0722, thank you for your feedback on your Samsung Galaxy S24. We know how valuable your phone is to you, and we would love to help you resolve your frustrations at your convenience. We have provided a link to an article to help you troubleshoot the Wi-Fi connection. We have also shared a link to the Samsung Support Team if this experience continues with your device. We lastly recommend reaching out to your carrier regarding your hotspot usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
I love this phone so much
on June 30, 2025
Posted by: CowboysFan2019
[This review was collected as part of a promotion.] This phone has all the features that I need to personal, work and school. I the the Galaxy AI function. It's very helpful when I need to find something quickly handsfree. The optics are s.ooth, the lag is minimal, overall great performance
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone all around
on June 30, 2025
Posted by: Craig43
[This review was collected as part of a promotion.] Watching movies is good for anything games movies internet surfing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone. Galaxy AI is a good feature
on June 30, 2025
Posted by: Couponking
[This review was collected as part of a promotion.] The S24 is a good phone and I like the Galaxy AI features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving My Samsung S24!
on June 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love this phone! Recently I used Galaxy AI to find some information regarding my health, and I was pleasantly surprised to see practical information that was very helpful and it worked! Although I have my hesitation with AI, I can say that using Galaxy AI helped me to have a favorable opinion. Now I use it regularly and I recommend using this amazing tool!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A Pocket Powerhouse
on June 30, 2025
Posted by: GamerLuna
[This review was collected as part of a promotion.] The Galaxy S24 stands out as the top option for users seeking a high-performance, pocket-sized flagship with a future-proof update plan and on-device AI smarts. It’s a polished, though evolutionary, refinement of the S23. If you’re after compactness, bright, smooth display, excellent battery, and seven-year support, this is a hard phone to beat in 2025. And don't forget the new Galaxy AI
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone!
on June 30, 2025
Posted by: ChrisCee
[This review was collected as part of a promotion.] I love the size; it's not to big and not too small. It's better for my small hands and still has ALL the qualities in the Galaxy Series without the bulk. The best camera for 🌙 moon shots 😍 👌. Love Samsung Galaxy Series!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 30, 2025
Posted by: Janacat10
[This review was collected as part of a promotion.] Great camera, easy to use & works perfect in my busy life
Value
5
Written by a customer while visiting Samsung US