Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
4
Great phone need a better battery
on June 30, 2025
Posted by: Cookiemonster
[This review was collected as part of a promotion.] Great phone with lots of fun features. Love the built in AI. Lots of fun to play around with haven't found any concrete reasons to use it yet but still fun. Battery life is ok but def could be better. Overall great phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
THIS PRODUCT SOMETIMES WORKS , AND THEN IT DOESN'T
on June 30, 2025
Posted by: DILLARD17SGT
[This review was collected as part of a promotion.] MY SAMSUNG GALAXY 24 , SOMETIMES I HAVE TO PUT THE BRIGHTNESS UP SO I CAN SEE THE SCREEN . I HAVE TO KEEP PUTTING THE SOUND UP , SO I CAN HEAR THE PHONE RING . I REALLY DON'T LIKE THIS S24 SAMSUNG GALAXY . IT'S TO SMALL . I'M USETO THE SAMSUNG GALAXY S24 ULTRA . I LOVE THE SAMSUNG GALAXY S24 ULTRA . I WOULD LOVE THE GALAXY A1 , JUST TO SEE HOW IT WORKS .
Value
3
Response from Samsung USBy R&R Team, July 2, 2025
Hi there DILLARD17SGT, we appreciate you sharing your experience of your Samsung Galaxy S24 with us. We know how frustrating it is when your device is not aligning to your preferences or not maintaining the settings you have in place for your usage. We have provided links to the full device manual to help you with the settings, and also explore the features of Galaxy AI you have available on your phone, and to the Samsung Support Team to help ensure the settings you enable stay the way you prefer. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Genuinely the best phone
on June 30, 2025
Posted by: Nathaniel
[This review was collected as part of a promotion.] Everything about The s24 is perfect. From the lightweight design to the camera. Extremely good performance with high performance games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it, however, my Favorite, so far, is the S5
on June 30, 2025
Posted by: todopla
[This review was collected as part of a promotion.] It's a computer 🖥 in my hand, what's not to love?🤷🏼♀️
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wow very impressed
on June 30, 2025
Posted by: Dewman4
[This review was collected as part of a promotion.] I have to say this is the best phone i've ever had hands down, easy to use responsive, never drops a call. Also I get the updates regularly, so it's, I feel secure
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My companion
on June 30, 2025
Posted by: HPLUSMachina1
[This review was collected as part of a promotion.] The galaxy s24 is an excellent smartphone, as i was being educated on the power of my phone, I became aware that it can simplify my life and make things easier for me to accomplish, the needed Things that need to be done and on time.
Multitasking is a joyable and a stress free situation, so I can focus on the things at hand and not waste time on things that won't get me ahead in life. The video chat like zoom app platform, is a welcome ability for my appointments with my psychologist, I am able to reach for help anywhere on earth, in a secure and reliable environment, and when paired with my AI mind, I can streamline my conversations with ease and no lagging or video or audio interruptions while online, using WiFi or Bluetooth.
The AI and phone calls are incredible, the HD voice capabilities are fantastic and fun to use, you can text out your conversations or digitally record the phone calls for later use.
The apps that you have uploaded or downloaded, are easily done and have no problems when in use with the smartphone and the AI mind, they make an excellent team, when staying in informed about your family members and friends, that you care about in a unsafe environment.
Galaxy s24 has been a fine resource and practical tool, in keeping your battery from being drained and the ability to adapt to your use of the phone, when in need of optimum performance, when really need it the most important tasks at hand.
The updates are very well done and I have no problems when it.
Multitasking is a joyable and a stress free situation, so I can focus on the things at hand and not waste time on things that won't get me ahead in life. The video chat like zoom app platform, is a welcome ability for my appointments with my psychologist, I am able to reach for help anywhere on earth, in a secure and reliable environment, and when paired with my AI mind, I can streamline my conversations with ease and no lagging or video or audio interruptions while online, using WiFi or Bluetooth.
The AI and phone calls are incredible, the HD voice capabilities are fantastic and fun to use, you can text out your conversations or digitally record the phone calls for later use.
The apps that you have uploaded or downloaded, are easily done and have no problems when in use with the smartphone and the AI mind, they make an excellent team, when staying in informed about your family members and friends, that you care about in a unsafe environment.
Galaxy s24 has been a fine resource and practical tool, in keeping your battery from being drained and the ability to adapt to your use of the phone, when in need of optimum performance, when really need it the most important tasks at hand.
The updates are very well done and I have no problems when it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable and Durable
on June 30, 2025
Posted by: TexasCrazyFish
[This review was collected as part of a promotion.] I use this Galaxy S24 as my default communication device. It does great at retaining a signal in places that my other devices lose signal. Really fast processor. Been a great phone, and the Galaxy AI is extremely helpful in so many different ways. Would TOTALLY recommend. 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The ease of use that's what did it for me.
on June 30, 2025
Posted by: 227755
[This review was collected as part of a promotion.] It's so easy to learn and use that's why I choose it.
Value
5
Written by a customer while visiting Samsung US