Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
Does Everrrythang!!!
on June 18, 2025
Posted by: Ricric
[This review was collected as part of a promotion.] My s24 has blown my mind on numerous occasions on what I can do. I've yet to find what it cat do...
The galaxy AI is unbearable
The galaxy AI is unbearable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
lag and tap things
on June 19, 2025
Posted by: KeydoX77
[This review was collected as part of a promotion.] The product Galaxy S24 that I have it can lag when I click things? It'll not want to click the right things and alot of the time it will just randomly pop-up with stuff or it'll even put in different words that I am typing and know not the autocorrect, it literally types in something else. That I didn't even type. I have to make sure to carefully tap each and every letter not that I dont do that already. It will bring up something totally random and yeah, truthfully, it's nice in the way of taking pictures, and maybe that's about it, sometimes playing games even then it does things randomly that i'm not doing and yes Im also referring to the "Galaxy AI."
It will randomly come on when no one is even saying anything, and no I do not touch the side button and hold it down too long for it to come on just randomly or even say its name. I mean, like, I will not even be holding my phone or saying anything at all and it will just randomly pop up and turn itself on and listen for something. Not cool really !!!
It will randomly come on when no one is even saying anything, and no I do not touch the side button and hold it down too long for it to come on just randomly or even say its name. I mean, like, I will not even be holding my phone or saying anything at all and it will just randomly pop up and turn itself on and listen for something. Not cool really !!!
Value
2
Response from Samsung USBy R&R Team, June 20, 2025
Hi there Keydo77, we appreciate you sharing your thoughts about your Samsung Galaxy S24 with us. We understand how frustrating it is when your device is not meeting your expectations or operating as intended. We have provided a link to an article to help you with the responsiveness of your display. We have also shared a link to the Samsung Support Team to offer additional assistance with the matters of your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
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Samsung Community
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Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Will never get anything but samsung phone again
on June 19, 2025
Posted by: Aimeemarie
[This review was collected as part of a promotion.] I use my phone for numerous reasons. I enjoy the sound and pictures quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Tops all
on June 19, 2025
Posted by: knwnpe
[This review was collected as part of a promotion.] my galaxy 24 is the truth big screen great display it handles everything from gaming to multitasking with ease 8 use my free ai features to a tee i work at timberland so I have to use the live translation alot. vibrant camera amazing xharge and battery life plus I can charge my other devices on my phone lol im not here to be petty but we all know who need chargers everywhere they go
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Needs improvement
on June 20, 2025
Posted by: Sri2000
[This review was collected as part of a promotion.] I've been using the S24 for a while now. It’s got a lot going for it, but also a few issues that hold it back from being a great all-rounder.
Performance-wise, the Snapdragon handles everything smoothly — gaming, multitasking, and daily use are great. The phone feels fast and efficient in the short term.
Performance-wise, the Snapdragon handles everything smoothly — gaming, multitasking, and daily use are great. The phone feels fast and efficient in the short term.
However, battery life is disappointing over time. It struggles to last a full day with even moderate use. Samsung could’ve improved battery capacity here. I’ve also noticed some heating during prolonged use, and in rare cases, the touchscreen becomes slightly unresponsive, with certain pixels lagging. Another letdown was the IP rating. My phone briefly fell into beach water (less than 5 seconds), and the charging port short-circuited. That’s unexpected for a device marketed as water-resistant.
On the brighter side, the camera is excellent — great color balance and detail. The weight and size feel just right, making it easy to handle. Speakers are loud and clear, enhancing the media experience.
I’ve faced network drops in prime locations, which might be an antenna or band issue. Overall, the S24 has strong performance and a great camera but battery, durability, and touch responsiveness could be better.
On the brighter side, the camera is excellent — great color balance and detail. The weight and size feel just right, making it easy to handle. Speakers are loud and clear, enhancing the media experience.
I’ve faced network drops in prime locations, which might be an antenna or band issue. Overall, the S24 has strong performance and a great camera but battery, durability, and touch responsiveness could be better.
Value
3
Response from Samsung USBy R&R Team, June 20, 2025
Hi there Sri2000, we appreciate your feedback on your Samsung Galaxy S24. We understand how important your device is to you every day, and we would love to help you resolve the frustrations you mention with your device. We have provided links to articles to help you maximize the battery life, temperature, and responsiveness of your device. For the water resistance, the IP rating does refer to exposure to clean water, and if you were near a salt water, or even lake water your device may have been exposed to salt or other minerals and debris. We do recommend ensuring your device has been cleaned after exposure to liquid to avoid damage from additional materials. We have lastly, provided a link to the Samsung Support Team if you have additional questions or continue to experience any frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Unbreakable
on June 20, 2025
Posted by: Vibranium
[This review was collected as part of a promotion.] This phone has to be one of samsungs best made ever..this would be the man of steel type of comparison. For example, Iwork at a plant that assembles hydro excavating trucks and I was on top of the tank showing a new hire how to assemble a boom.went to show him some pic i had for reference and sure enough i dropped it.it didnt just land at my feet but took a bounce and fell 20 feet right on concrete face down..it hit so hard the sound u herd was, yep that one is totally F@#%.Climbed down to retrieve it and all it had was a freaking scratch and it wasn't even on the screen but on the back of it..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great photo editing!
on June 20, 2025
Posted by: GalaxyK
[This review was collected as part of a promotion.] Love using Galaxy AI or Gemini AI instead of mindless searching for the answer I need! Takes notes for me, shops, opens apps when I wants to. Love it! Pictures have such a better resolution on this model!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung S21
on June 20, 2025
Posted by: misty8975
[This review was collected as part of a promotion.] Takes high quality photos and streaming favorite movies and downloads are great. The AI features are easily accessible. Phone is streamlined and has a nice feel and look.
Value
4
Written by a customer while visiting Samsung US