Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,455 Reviews)
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
4
This peoduct Is amazing!
on June 18, 2025
Posted by: GameTrax
[This review was collected as part of a promotion.] This phone is so good with this space an speed but need more resistence
Value
4
Response from Samsung USBy R&R Team, June 18, 2025
Hi there GameTrax, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We are so happy to hear that you are so pleased with the speed and storage capacity of your device. Without knowing what you are referencing when you mention more resistance, we have provided a link to the Samsung Support Team. They can offer assistance any time you have questions or are interested in exploring options with us. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
S24 review
on June 18, 2025
Posted by: YannyK
[This review was collected as part of a promotion.] I like and enjoy my s24. The size is perfect for me. I'm able to do what I need to get done. The UI is very friendly.
Value
4
Response from Samsung USBy R&R Team, June 19, 2025
Hi there YannyK, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 with us. We couldn't be happier to hear that this device is so well aligned to your usage needs, and you are finding it so easy to use. We hope you'll reach out to us again any time in the future with questions or you would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a big upgrade from my last one
on June 18, 2025
Posted by: Pothos9
[This review was collected as part of a promotion.] This phone has a lot of customizable features that I think really helps you make the phone your own. Being able to change all the different volumes and fonts is really useful. The camera is also great in taking pictures and using galaxy AI to edit them is really easy and useful too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as my Note 20 Ultra 5G
on June 18, 2025
Posted by: GakaxyUserCJ
[This review was collected as part of a promotion.] While Galaxy AI is a nice added feature & upgrade to an already great platform (Galaxy) I am not ad happy with the performance of my S24 & wish I had instead purchased the S24 Ultra. I've had numerous issues with this model that I never experienced with my Note 20 Ultra 5G. I've filed numerous bug reports on issues ranging from phone losing settings after OS upgrades one on particular that's noteworthy is that every OS upgrade I'm forced to re-enter the contacts I allow through Do Not Disturb & there are others. I wish I had purchased the 24 Ultra instead and will upgrade to the Ultra model when this phone is paid off.
Value
3
Response from Samsung USBy R&R Team, June 19, 2025
Hi GalaxyUserCJ, we appreciate you sharing your thoughts about your Samsung Galaxy S24 with us. We are happy to hear that you are enjoying the enhanced software capabilities, and finding uses for Galaxy AI. We appreciate you sharing your experiences with your frustrations as we do continue to make updates to the software and overall experience of our customers. We have provided a link to the Samsung Support Team for your convenience if you would ever like one on one assistance with your device, or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Always above and beyond
on June 18, 2025
Posted by: Devilqueen
[This review was collected as part of a promotion.] I've always love samsung galaxy. My friends all have I phones. What I can say from sure is that samsung battery life is phenomenal, as well as the fast processing system. The new ai integrated system has helped me study for school and do hands free work on my phone while my hands may be occupied
Value
4
Response from Samsung USBy R&R Team, June 19, 2025
Hi Devilqueen, thank youf or your feedback on your Samsung Galaxy S24. We are thrilled to hear that you are so pleased with the enhanced processing speed, battery life, and features of Galaxy AI of your phone. We hope you'll reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best purchase
on June 18, 2025
Posted by: Gearhead
[This review was collected as part of a promotion.] Overall My Galaxy 24S has been great to me being My second purchase in the market. I love the ability to fully customize my device to my likely while at the same time also keeping things simple.
Anything that comes to mind from steaming quality and a great hands on gaming experience is what completely sold me too see this device has the compatibility to run high end titles that either a PC or Console can do still blows my mind still till this day.
Samsung you never disappoint. 5 stars all the way!.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Does Everrrythang!!!
on June 18, 2025
Posted by: Ricric
[This review was collected as part of a promotion.] My s24 has blown my mind on numerous occasions on what I can do. I've yet to find what it cat do...
The galaxy AI is unbearable
The galaxy AI is unbearable
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
lag and tap things
on June 19, 2025
Posted by: KeydoX77
[This review was collected as part of a promotion.] The product Galaxy S24 that I have it can lag when I click things? It'll not want to click the right things and alot of the time it will just randomly pop-up with stuff or it'll even put in different words that I am typing and know not the autocorrect, it literally types in something else. That I didn't even type. I have to make sure to carefully tap each and every letter not that I dont do that already. It will bring up something totally random and yeah, truthfully, it's nice in the way of taking pictures, and maybe that's about it, sometimes playing games even then it does things randomly that i'm not doing and yes Im also referring to the "Galaxy AI."
It will randomly come on when no one is even saying anything, and no I do not touch the side button and hold it down too long for it to come on just randomly or even say its name. I mean, like, I will not even be holding my phone or saying anything at all and it will just randomly pop up and turn itself on and listen for something. Not cool really !!!
It will randomly come on when no one is even saying anything, and no I do not touch the side button and hold it down too long for it to come on just randomly or even say its name. I mean, like, I will not even be holding my phone or saying anything at all and it will just randomly pop up and turn itself on and listen for something. Not cool really !!!
Value
2
Response from Samsung USBy R&R Team, June 20, 2025
Hi there Keydo77, we appreciate you sharing your thoughts about your Samsung Galaxy S24 with us. We understand how frustrating it is when your device is not meeting your expectations or operating as intended. We have provided a link to an article to help you with the responsiveness of your display. We have also shared a link to the Samsung Support Team to offer additional assistance with the matters of your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Written by a customer while visiting Samsung US