Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7 out of 5
4.7
(3,457 Reviews)
Open Ratings Snapshot
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product. 
(
22 out of 26
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5 out of 5
5
Amazing Screen
on June 17, 2025
Posted by: SamsungBetterThanApple
[This review was collected as part of a promotion.] I love the high fps and bright screen on my S24. I used to have the S23 and the improvement is very drastic especially with the new galaxy AI, helps alot when I need to identify products I'm looking at and clean up my photos.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Sometimes my phone will be very slow
on June 17, 2025
Posted by: Zander
[This review was collected as part of a promotion.] I use galaxy AI alot, for messaging import persons, and I also use it alot for homework and finding stuff I dont know what it is, using google image search
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 18, 2025
Hey Zander, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We are so happy toh ear that you are finding so many uses for Galaxy AI and using your device for both your school and personal uses. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This peoduct Is amazing!
on June 18, 2025
Posted by: GameTrax
[This review was collected as part of a promotion.] This phone is so good with this space an speed but need more resistence
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 18, 2025
Hi there GameTrax, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We are so happy to hear that you are so pleased with the speed and storage capacity of your device. Without knowing what you are referencing when you mention more resistance, we have provided a link to the Samsung Support Team. They can offer assistance any time you have questions or are interested in exploring options with us. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
S24 review
on June 18, 2025
Posted by: YannyK
[This review was collected as part of a promotion.] I like and enjoy my s24. The size is perfect for me. I'm able to do what I need to get done. The UI is very friendly.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 19, 2025
Hi there YannyK, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 with us. We couldn't be happier to hear that this device is so well aligned to your usage needs, and you are finding it so easy to use. We hope you'll reach out to us again any time in the future with questions or you would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is a big upgrade from my last one
on June 18, 2025
Posted by: Pothos9
[This review was collected as part of a promotion.] This phone has a lot of customizable features that I think really helps you make the phone your own. Being able to change all the different volumes and fonts is really useful. The camera is also great in taking pictures and using galaxy AI to edit them is really easy and useful too.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not as good as my Note 20 Ultra 5G
on June 18, 2025
Posted by: GakaxyUserCJ
[This review was collected as part of a promotion.] While Galaxy AI is a nice added feature & upgrade to an already great platform (Galaxy) I am not ad happy with the performance of my S24 & wish I had instead purchased the S24 Ultra. I've had numerous issues with this model that I never experienced with my Note 20 Ultra 5G. I've filed numerous bug reports on issues ranging from phone losing settings after OS upgrades one on particular that's noteworthy is that every OS upgrade I'm forced to re-enter the contacts I allow through Do Not Disturb & there are others. I wish I had purchased the 24 Ultra instead and will upgrade to the Ultra model when this phone is paid off.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, June 19, 2025
Hi GalaxyUserCJ, we appreciate you sharing your thoughts about your Samsung Galaxy S24 with us. We are happy to hear that you are enjoying the enhanced software capabilities, and finding uses for Galaxy AI. We appreciate you sharing your experiences with your frustrations as we do continue to make updates to the software and overall experience of our customers. We have provided a link to the Samsung Support Team for your convenience if you would ever like one on one assistance with your device, or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Always above and beyond
on June 18, 2025
Posted by: Devilqueen
[This review was collected as part of a promotion.] I've always love samsung galaxy. My friends all have I phones. What I can say from sure is that samsung battery life is phenomenal, as well as the fast processing system. The new ai integrated system has helped me study for school and do hands free work on my phone while my hands may be occupied
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 19, 2025
Hi Devilqueen, thank youf or your feedback on your Samsung Galaxy S24. We are thrilled to hear that you are so pleased with the enhanced processing speed, battery life, and features of Galaxy AI of your phone. We hope you'll reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best purchase
on June 18, 2025
Posted by: Gearhead
[This review was collected as part of a promotion.] Overall My Galaxy 24S has been great to me being My second purchase in the market. I love the ability to fully customize my device to my likely while at the same time also keeping things simple.
Anything that comes to mind from steaming quality and a great hands on gaming experience is what completely sold me too see this device has the compatibility to run high end titles that either a PC or Console can do still blows my mind still till this day.
Samsung you never disappoint. 5 stars all the way!.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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