Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
4
Great phone, just needs better battery life
on June 16, 2025
Posted by: Shady1287
[This review was collected as part of a promotion.] Love everything about this phone except for the battery life. Galaxy AI
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hi there Shady1287, we appreciate your feedback on your Samsung Galaxy S24. We are ecstatic to hear that you are so pleased with the usage and features of your new phone. We have provided links to troubleshooting guides to help you maximize the battery life of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience with your device continues. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
No bells and no whistles, but still great
on June 16, 2025
Posted by: Notwhoiusedtobe123
[This review was collected as part of a promotion.] I like Samsung phones a lot. I have never been let down by them. I wish I could say the same about other brands. I like the Samsung AI, while there are tons of competitors, this one does alright by me. It has gotten me through some tough emails and has even saved my butt on a few occasions, by having the right answer always available. Great job, Samsung!
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hi Notwhoiusedtobe123, we appreciate you sharing your experience of your Samsung Galaxy S24 with us. We are so happy toh ear that you have found this device to be so useful and reliable for your needs. We hope you'll reach out to us again any time you have questions or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
I have used Samsung for years!
on June 16, 2025
Posted by: Caittothelin
[This review was collected as part of a promotion.] I love my Samsung. I can do everything I need and more for personal work and my business. I'm still finding new things my phone can do all the time.
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hi there Caittothelin, thank you for your feedback on your Samsung Galaxy S24. We couldn't be happier to hear that you are so pleased with the use of your device for both personal and professional needs, and that you are still finding additional features that enhance your usage all the time. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone in the market.
on June 16, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love the size and the weight of the s24 along with the user interface and the Galaxy AI makes my task on my phone much easier to use. I couldn't ask for a better phone than the Galaxy s24 by Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone overall
on June 17, 2025
Posted by: Leempool82
[This review was collected as part of a promotion.] Except for the update there is no qualms with the phone. But I do enjoy Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s24 phone review
on June 17, 2025
Posted by: Ashley
[This review was collected as part of a promotion.] The Samsung Galaxy S24 is insanely fast, sleek, and built like a premium device should be. The real game-changer, though, is Galaxy AI—from real-time translation to photo editing, it actually adds useful features that make daily tasks smoother. Battery life holds up great, the display is crisp and bright, and overall, it feels like Samsung finally nailed both power and practicality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24's amazing screen resolution
on June 17, 2025
Posted by: Love2game
[This review was collected as part of a promotion.] The phone is good plain and simple. It doesn't lag after a year of extensive use, takes great pictures and videos and the screen resolution is the clearest I've ever seen. I do play games like balatro and btd6 on it and they run smooth and fine. I also stream games from my Xbox to my phone and the streaming is smoooooth.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Camera with higher zoom still has lack of clarity
on June 17, 2025
Posted by: Kuttan
[This review was collected as part of a promotion.] My phone has lot of features that helps me to do things much more easily
Value
4
Response from Samsung USBy R&R Team, June 18, 2025
Hi Kuttan, we appreciate your feedback on your Samsung Galaxy S24. We are happy to hear that you are finding this device to be so full of features that streamline daily processes for you. We have provided a link to an article to help you with the clarity of your photos. We have also shared a link to the Samsung Support Team to offer additional assistance with any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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X
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Written by a customer while visiting Samsung US