Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7 out of 5
4.7
(3,455 Reviews)
Open Ratings Snapshot
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product. 
(
22 out of 26
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
4 out of 5
4
I have used Samsung for years!
on June 16, 2025
Posted by: Caittothelin
[This review was collected as part of a promotion.] I love my Samsung. I can do everything I need and more for personal work and my business. I'm still finding new things my phone can do all the time.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 17, 2025
Hi there Caittothelin, thank you for your feedback on your Samsung Galaxy S24. We couldn't be happier to hear that you are so pleased with the use of your device for both personal and professional needs, and that you are still finding additional features that enhance your usage all the time. We have provided a link to the Samsung Support Team for your convenience, if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Phone in the market.
on June 16, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love the size and the weight of the s24 along with the user interface and the Galaxy AI makes my task on my phone much easier to use. I couldn't ask for a better phone than the Galaxy s24 by Samsung.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone overall
on June 17, 2025
Posted by: Leempool82
[This review was collected as part of a promotion.] Except for the update there is no qualms with the phone. But I do enjoy Galaxy AI
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy s24 phone review
on June 17, 2025
Posted by: Ashley
[This review was collected as part of a promotion.] The Samsung Galaxy S24 is insanely fast, sleek, and built like a premium device should be. The real game-changer, though, is Galaxy AI—from real-time translation to photo editing, it actually adds useful features that make daily tasks smoother. Battery life holds up great, the display is crisp and bright, and overall, it feels like Samsung finally nailed both power and practicality.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S24's amazing screen resolution
on June 17, 2025
Posted by: Love2game
[This review was collected as part of a promotion.] The phone is good plain and simple. It doesn't lag after a year of extensive use, takes great pictures and videos and the screen resolution is the clearest I've ever seen. I do play games like balatro and btd6 on it and they run smooth and fine. I also stream games from my Xbox to my phone and the streaming is smoooooth.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Camera with higher zoom still has lack of clarity
on June 17, 2025
Posted by: Kuttan
[This review was collected as part of a promotion.] My phone has lot of features that helps me to do things much more easily
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 18, 2025
Hi Kuttan, we appreciate your feedback on your Samsung Galaxy S24. We are happy to hear that you are finding this device to be so full of features that streamline daily processes for you. We have provided a link to an article to help you with the clarity of your photos. We have also shared a link to the Samsung Support Team to offer additional assistance with any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Screen
on June 17, 2025
Posted by: SamsungBetterThanApple
[This review was collected as part of a promotion.] I love the high fps and bright screen on my S24. I used to have the S23 and the improvement is very drastic especially with the new galaxy AI, helps alot when I need to identify products I'm looking at and clean up my photos.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Sometimes my phone will be very slow
on June 17, 2025
Posted by: Zander
[This review was collected as part of a promotion.] I use galaxy AI alot, for messaging import persons, and I also use it alot for homework and finding stuff I dont know what it is, using google image search
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 18, 2025
Hey Zander, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We are so happy toh ear that you are finding so many uses for Galaxy AI and using your device for both your school and personal uses. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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