Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
I love galaxy phones
on June 5, 2025
Posted by: Tiptoptorrence
[This review was collected as part of a promotion.] I love galaxy Al I use my phone for everything it's my only source of internet connection.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on June 5, 2025
Posted by: Turlock209
[This review was collected as part of a promotion.] This phone has everything I need and the galaxy ai is very useful!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the camera
on June 5, 2025
Posted by: Snooktini
[This review was collected as part of a promotion.] I love this phone but once you start filling up the storage it's slows down right away
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
An obvious upgrade
on June 5, 2025
Posted by: Lila13
[This review was collected as part of a promotion.] I had to switch from my dying Galaxy S10FE and it is such a change! I admit that the smaller screen (6.2 vs 6.7") was concerning but I've had no trouble adapting. I did find the phone hard to hold. It is very thin and lighter than expected, typically a positive attribute. With a new case, I was set. The Galaxy AI jumped right in to help me transfer old info to the phone! It has been almost a month and I think I should have gotten the bigger 6.7 inch due yo hand weakness. Otherwise, I love my phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Wasn't that impressed with it
on June 6, 2025
Posted by: Panda88
[This review was collected as part of a promotion.] I obviously use my phone for everything from waking up in the morning, listening to music at home and In the car,remembering everything I have to do everyday with calendar, maps to help me get to work and back home everyday. I go different places for work every day so it's really important for me to have a good phone to get me there on time. I use it for work to find out when and where I work. I use my phone in just about every important part of my life. I was not extremely happy with the phone from the day I got it. I remember when I was trying to set it up for the first time I had a bunch of unnecessary lagging and stalling and stopping. It made me extremely mad. Also the screen size Is alot smaller then I wanted. I just wasn't impressed with it like I assumed I would have been given it was the newest flagship phone. I do have to say though that the one good strong feature of the phone was the Artificial intelligence. That was decent at least.
Value
3
Response from Samsung USBy R&R Team, June 6, 2025
Hi Panda88, we appreciate you sharing your experience of your Samsung Galaxy S24 with us. We are happy to hear that you are finding the features of Galaxy AI to be helpful for your usage every day. For the speed of your device we recommend going in to your settings app and under display changing the motion smoothness from standard to adaptive. We have also shared an additional troubleshooting guide to help you if the speed continues to cause frustration. Lastly, we have provided a linkto the Samsung Support Team if you ever have need of assistance with your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
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How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is great I feel like i can do so much
on June 6, 2025
Posted by: ShinedownDKD
[This review was collected as part of a promotion.] Galaxy AI is great I feel like I have a friend I can talk to anytime.
And it helps me with allnof my problems whether that's math or figuring out what to do today.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Still in love with my phone!
on June 6, 2025
Posted by: Doc511
[This review was collected as part of a promotion.] I've had my current phone almost a year and as mentioned, I'm still in love with it. There isn't much I don't use it for. From online shopping, reading ebooks, writing, streaming movies and music, following my favorite teams, looking up tons of information, GPS, social media, taking pictures (little "hobby" I love and this phone's camera/ camera adjustments definitely makes it easy to take great shots), staying in touch with people, keeping my schedule and to do lists and reminders, SO MANY THINGS! Great battery life, fast charging, and Galaxy AI (I don't frequently use AI but when I have) is beyond helpful and easy to utilize in various ways. My life is in my phone and this phone helps keep me on track and not forgetting anything. Plus all the fun stuff! I can't say it enough... I love my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
About the S24
on June 6, 2025
Posted by: TamTamz72
[This review was collected as part of a promotion.] I will tell you now the galaxy S24 is all i need. This phone does everything and more i have AI Gemini and let me tell you that is awesome in itself you have something you need to write in the professional way Gemini AI has you covered. This phone has great space it's fast and easy to use. I would definitely recommend this phone to anyone. Thanks samsung you outdo yourself every time.
Value
5
Written by a customer while visiting Samsung US