Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,455 Reviews)
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
Amazing product
on March 17, 2025
Posted by: Tgar13
[This review was collected as part of a promotion.] I was real hesitant to give up my s10e because of the size but seen this phone was exactly the same size and has more memory space and several different features I did choose to upgrade .I absolutely love this phone and I am so glad I chose to upgrade
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice product
on March 17, 2025
Posted by: Shelz68
[This review was collected as part of a promotion.] I love the new phone, upgraded from the S20FE, but I was a bit confused about no storage available. Overall, I like the phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It's been ok. Sometimes the screen gets stuck
on March 17, 2025
Posted by: Loosingpatience
[This review was collected as part of a promotion.] There's a delay in the phone response when typing or pressing keys.
Value
3
Response from Samsung USBy R&R Team, March 18, 2025
Hi there Loosingpatience, thank you for your feedback on your Samsung Galaxy S24. We would love nothing more than to help you resolve the frustration occuring with the responsiveness of your device. We have provided links to a few troubleshooting guides below to offer assistance at your convenience. We have also provided a link to the Samsung Support Team if this frustration continues with your device, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Aint no other phone as futiristic like the s24.
on March 17, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] All that i aint know all whats in it or is capable of this the best size and fast working phobe i could own a person like me needs a very reliable fast and capable of the seamless action accros apps feature im lovnn it .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's a good phone till it's not
on March 17, 2025
Posted by: ToonKid
[This review was collected as part of a promotion.] The phone started off great till a while after use it started having little software and visual glitches. Youtube opens in landscape although I'm holding my phone vertically. My screen sometimes moves on it's own and doesn't respond properly to touch.
Value
3
Response from Samsung USBy R&R Team, March 18, 2025
Hi ToonKid, thank you for your feedback on your Samsung Galaxy S24. We are happy to hear how initally pleased you were with the usage and capabilities of your phone. We would love nothing more than to help you resolve this matter, and restore the full functionality of your device. We have provided a link to the Samsung Support Team for your convenience. You can work with our experts one on one through chat to resolve this experience. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
New Updated Phone
on March 17, 2025
Posted by: MrLouie
[This review was collected as part of a promotion.] Good replacement phone. I am using the new phone for Uber
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever, very fast, very easy to handle
on March 17, 2025
Posted by: Gordobibi
[This review was collected as part of a promotion.] The Samsung Galaxy S24 is a solid phone with smooth performance, a stunning 6.2-inch AMOLED display, and improved battery life. Overall, it’s a great choice for those looking for a reliable flagship with top-tier performance
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It has very good applications that make your life
on March 17, 2025
Posted by: Temascal
[This review was collected as part of a promotion.] I use it for everything, to pay for my electricity bill if I'm not there, a remote control to exercise, and much more.
Value
5
Written by a customer while visiting Samsung US