Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,455 Reviews)
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
Hands down the best phone
on July 29, 2024
Posted by: Thomas111
[This review was collected as part of a promotion.] The galaxy Ai on this phone is amazing and the features it offers are to die oh and did I mention the sleek design
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product is fabulous and works well.
on July 29, 2024
Posted by: Phillycat
[This review was collected as part of a promotion.] Galaxy AI is a wonderful idea. It works well with my job.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone iv owned
on July 29, 2024
Posted by: Longlegs
[This review was collected as part of a promotion.] I absolutely adore my Samsung S24
* With the Samsung AI I can find anything I'm looking for with minimal information given
* All the games I play are lag free
* The picture quality is spectacular even on the front camera
* Let's not forget to mention all the options you have when taking and or editing your photos. I love photography and my pictures come out with wonderful quality everyone asks me what type of camera I use and they are shocked when I tell them I used my S24
* With the Samsung AI I can find anything I'm looking for with minimal information given
* All the games I play are lag free
* The picture quality is spectacular even on the front camera
* Let's not forget to mention all the options you have when taking and or editing your photos. I love photography and my pictures come out with wonderful quality everyone asks me what type of camera I use and they are shocked when I tell them I used my S24
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy
on July 29, 2024
Posted by: Stlbarbiegirl
[This review was collected as part of a promotion.] A phone is an important part of everyone's life now. I love my Samsung Galaxy. Being disabled this was the perfect choice for me. I have a frontal lobe TBI and it's hard to find my words sometimes, Galaxy AI has helped me so much in so many ways. I use it for all my information needs. I love google, all the features, the way it connects with my tv, doorbell, Google mini and Google home. Thank you Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Really want one
on July 29, 2024
Posted by: Sodatp
[This review was collected as part of a promotion.] I really want one of these phones. But I cannot afford it. I am stuck with and s-10 which is fine. Thank you for your time.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product!
on July 29, 2024
Posted by: ayyycorn
[This review was collected as part of a promotion.] When I had other phones, I didn't see much benefit to using the Bixby or Siri services. With the S24, though, I use the Galxy AI all the time. I make plans, write texts, and search for things I'm curious about with it. On top of that, the phone is just super smooth and easy to get around with. Not the mention the fantastic camera. Awesome product all around!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung has fallen
on July 29, 2024
Posted by: Zer0b1ade
[This review was collected as part of a promotion.] My last phone was the samsung s 10 and it was going to be my last samsung device but this S24 was practically forced on to me. Well feature wise it alittle faster and brighter than my old phone...other than that the s10 wins in resolution, picture, sd card expansion. Man that phone was decent this s24 feels like a knock off of a non Droid brand I won't mention here. Bottom line for the price there are better options. This phone feels like an expensive "galaxy A" instead of a galaxy s series. Oh and the new galaxy ai feature chip or whatever. I rather not have it and have a nicer screen and sdcard slot. There's no button to activate it so I assume it's always listening and to be frank that's the worst feature of this device. I had been with samsung since the first Galaxy S, now that was a great phone, we'll now the brand has become lackluster and not worth the price tag on it there are better phones that cost literally half the price with specs on par with the ultra out there. If I was not stuck on an eip plan this phone woulda been sold already. I'm so disappointed in samsung now you all have no idea since the S4-S5 samsung has been going in a down hill spiral and after i had hands on this S24 you got to wonder if samsung even cares for people who buy thwir priducts anymore. Don't buy this rip off of a disappointing phone.
Value
1
Response from Samsung USBy R&R Team, September 23, 2024
Thank you for getting in touch. We noticed that you reached out to share your thoughts about the Galaxy S24. We understand your concerns and appreciate your long-term support for Samsung devices. The Galaxy S24 brings advancements in speed and display brightness. However, we realize that features like SD card expansion and camera quality are important to many users. While the S24 does not support SD cards, it does offer significant internal storage options designed to keep up with modern usage demands. In terms of the AI feature, we want to assure you that it works to enhance performance in the background without compromising your privacy. It helps optimize your device for smoother experiences across tasks like photography and app usage. However, if you'd prefer to minimize its involvement, certain AI-driven features can be disabled in the settings. Regarding the display and camera, the S24 is built with enhanced brightness and HDR support, which can sometimes feel different compared to older models. It is up to 48% brighter in the sun compared to the S23 Series. If you'd like to adjust the display settings to make it feel more like your S10, you can customize it to your preferences in the settings app. We value your feedback and hope you continue to explore the features that make the S24 a powerful device. Should you need help optimizing your device for a better experience, feel free to reach out to us at Samsung Support, and we'd be happy to assist! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on July 29, 2024
Posted by: 1hapidada
[This review was collected as part of a promotion.] This phone is great the battery is better than my 15 pro max If I had to have only one phone the 24 would be the one. Great phone
Value
5
Written by a customer while visiting Samsung US