Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
4
I love the features!
on March 12, 2025
Posted by: Casper6282
[This review was collected as part of a promotion.] The Samsung Galaxy S24 series stands out with its advanced AI features, a brighter and more vibrant display, and a focus on enhanced security and performance, all while maintaining a sleek and durable design.
Here's a more detailed look at what makes the S24 series special:
AI Features:
Galaxy AI: The S24 series introduces a suite of AI-powered features, including real-time translation during phone calls (Live Translate) and enhanced image processing.
Enhanced Productivity: AI features are designed to aid with daily tasks and improve productivity.
Display:
Brighter and More Vibrant:
The OLED displays on all three models (S24, S24+, S24 Ultra) can reach a peak brightness of 2,600 nits, making them easier to view in bright conditions.
Smooth Scrolling and Graphics:
All models feature a 120Hz adaptive refresh rate, resulting in smoother scrolling and graphics performance.
Superior Display Quality:
The displays offer rich colors, crisp details, and excellent touch responsiveness.
Performance and Specifications:
Powerful Processor:
The S24 series is powered by the Exynos 2400 processor, which is both fast and smart.
Future-Proof Performance:
The phones are designed with future-proof performance and specifications, ensuring a long lifespan.
Excellent Battery Life:
The S24 series offers all-day battery life and then some, with the S24 Ultra having a 5,000 mAh battery.
More RAM:
The S24+ features 12 gigabytes of RAM, The camera is my favorite part..
Here's a more detailed look at what makes the S24 series special:
AI Features:
Galaxy AI: The S24 series introduces a suite of AI-powered features, including real-time translation during phone calls (Live Translate) and enhanced image processing.
Enhanced Productivity: AI features are designed to aid with daily tasks and improve productivity.
Display:
Brighter and More Vibrant:
The OLED displays on all three models (S24, S24+, S24 Ultra) can reach a peak brightness of 2,600 nits, making them easier to view in bright conditions.
Smooth Scrolling and Graphics:
All models feature a 120Hz adaptive refresh rate, resulting in smoother scrolling and graphics performance.
Superior Display Quality:
The displays offer rich colors, crisp details, and excellent touch responsiveness.
Performance and Specifications:
Powerful Processor:
The S24 series is powered by the Exynos 2400 processor, which is both fast and smart.
Future-Proof Performance:
The phones are designed with future-proof performance and specifications, ensuring a long lifespan.
Excellent Battery Life:
The S24 series offers all-day battery life and then some, with the S24 Ultra having a 5,000 mAh battery.
More RAM:
The S24+ features 12 gigabytes of RAM, The camera is my favorite part..
Value
4
Response from Samsung USBy R&R Team, March 13, 2025
Hey there Casper6282, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S24 with us. We are thrilled to hear that you have explored the capabilities of your device, and are finding them to be so helpful to you for a range of daily tasks. We hope you'll reach out to us again in the future at any time with questions or to share additionalf eedback about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Great for productivity, amazing software!
on March 13, 2025
Posted by: Silverhand
[This review was collected as part of a promotion.] The Samsung S24 Base is a well-rounded flagship that brings premium features without going overboard. It offers a sleek design with a bright, high-resolution display, strong performance, and a versatile camera system for everyday photography. Most of all, the new One Ui7 Beta software is groundbreaking, introducing ai functions such as "Now Brief", "Audio Eraser" and a redesigned Quick Panel.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its a great phone thay works universally and has
on March 13, 2025
Posted by: Tylostylez
[This review was collected as part of a promotion.] Fast good with data.Great apps always works.Good battery life brightness on screen is nice protective case
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features, but not amazing!
on March 13, 2025
Posted by: LoveGalaxy24
[This review was collected as part of a promotion.] This phone is amazing, and exclusive! I love how small it is, although, I don't love how th battery dies so fast! It's a good phone, small enough to fit in my tiny little hands, haha! It freezes sometimes, and overheats here and there, but it is a great phone overall!
Value
4
Response from Samsung USBy R&R Team, March 14, 2025
Hi there Lovegalaxy24, we appreciate your feedback on your Samsung Galaxy S24. We are ecstatic to hear that you are overall pleased with the features of your phone, and we would love nothing more than to help you resolve the occasional frustrations you mention for the best possible experience. We have provided links to troubleshooting guides to help you with the temperature, battery life, and freezing you mention experiencing. We have also shared a link to the Samsung Support Team to offer additional assistance if these matters continue. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S24: Innovation Unleashed
on March 13, 2025
Posted by: FormerFlipPhoneLover
[This review was collected as part of a promotion.] Switching to the Galaxy S24 felt seamless. It’s fast, smooth, and handles everything I throw at it—whether I’m juggling apps, taking photos, or just doom-scrolling late at night. The screen is super bright, even under direct sunlight, which makes a difference when I'm out and about.
The camera? Impressive. Photos look crisp, even in low light, and the zoom actually works without turning everything into a blurry mess. Samsung’s new AI tools make quick edits easy—I erased a random photobomber in seconds.
Battery life is solid. I go through a full day without worrying, though heavy users might need a quick top-up. The design feels premium, but honestly, it’s not a huge departure from last year’s model.
Samsung promises seven years of updates, which means I won’t feel pressured to upgrade anytime soon. If you want a reliable, well-rounded phone that just works, the S24 is a great choice.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S24 and A15... what's the difference?
on March 14, 2025
Posted by: Sweetscheeks4269
[This review was collected as part of a promotion.] Besides having a glass back and being slightly shorter.... I really do not see much difference between the A15 and the S24. I love them both equally but had I known the S24 would be glass back I would have stuck with my A15 and saved the money...
Value
3
Response from Samsung USBy R&R Team, March 14, 2025
Hi there Sweetscheeks4269, thank youf or your feedback on your Samsung Galaxy S24. We understand that it can take time to explore the full capabilities of a new device. We have provided a link to the full device manual to help you with the features of Galaxy AI, enhanced camera, and a range of other features that are not available on your previous device. We have also shared a link to the Samsung Support Team if you have any questions as you continue your exploration. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
3
Picture sucks video suck is to slow it changes co
on March 14, 2025
Posted by: Pistola745jlM
[This review was collected as part of a promotion.] It everything sucks on it it freezing all the time
Value
3
Response from Samsung USBy R&R Team, March 14, 2025
Hi there Pistola745jM, thank you for your feedback on your Samsung Galaxy S24. We completely understand how frustrating it is when your phone is not operating as expected. We would love to help you resolve the matters that are causing frustration and help you have the best possible experience with your phone. We have provided links to troubleshooting guides to help you with the freezing and camera quality you mention. We have also shared a link to the Samsung Support Team if you these or any additional frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Very easy interface.
on March 14, 2025
Posted by: Chefpuzan
[This review was collected as part of a promotion.] I have been a samsung user from day on. Samsung has made each transaction super easy to complete. Navigation in the system is easy and perfect to be able to personalize to my needs and wants. Keep uo the good work.
Value
5
Written by a customer while visiting Samsung US