Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,455 Reviews)
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
Reliable and Durable
on June 30, 2025
Posted by: TexasCrazyFish
[This review was collected as part of a promotion.] I use this Galaxy S24 as my default communication device. It does great at retaining a signal in places that my other devices lose signal. Really fast processor. Been a great phone, and the Galaxy AI is extremely helpful in so many different ways. Would TOTALLY recommend. 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My companion
on June 30, 2025
Posted by: HPLUSMachina1
[This review was collected as part of a promotion.] The galaxy s24 is an excellent smartphone, as i was being educated on the power of my phone, I became aware that it can simplify my life and make things easier for me to accomplish, the needed Things that need to be done and on time.
Multitasking is a joyable and a stress free situation, so I can focus on the things at hand and not waste time on things that won't get me ahead in life. The video chat like zoom app platform, is a welcome ability for my appointments with my psychologist, I am able to reach for help anywhere on earth, in a secure and reliable environment, and when paired with my AI mind, I can streamline my conversations with ease and no lagging or video or audio interruptions while online, using WiFi or Bluetooth.
The AI and phone calls are incredible, the HD voice capabilities are fantastic and fun to use, you can text out your conversations or digitally record the phone calls for later use.
The apps that you have uploaded or downloaded, are easily done and have no problems when in use with the smartphone and the AI mind, they make an excellent team, when staying in informed about your family members and friends, that you care about in a unsafe environment.
Galaxy s24 has been a fine resource and practical tool, in keeping your battery from being drained and the ability to adapt to your use of the phone, when in need of optimum performance, when really need it the most important tasks at hand.
The updates are very well done and I have no problems when it.
Multitasking is a joyable and a stress free situation, so I can focus on the things at hand and not waste time on things that won't get me ahead in life. The video chat like zoom app platform, is a welcome ability for my appointments with my psychologist, I am able to reach for help anywhere on earth, in a secure and reliable environment, and when paired with my AI mind, I can streamline my conversations with ease and no lagging or video or audio interruptions while online, using WiFi or Bluetooth.
The AI and phone calls are incredible, the HD voice capabilities are fantastic and fun to use, you can text out your conversations or digitally record the phone calls for later use.
The apps that you have uploaded or downloaded, are easily done and have no problems when in use with the smartphone and the AI mind, they make an excellent team, when staying in informed about your family members and friends, that you care about in a unsafe environment.
Galaxy s24 has been a fine resource and practical tool, in keeping your battery from being drained and the ability to adapt to your use of the phone, when in need of optimum performance, when really need it the most important tasks at hand.
The updates are very well done and I have no problems when it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wow very impressed
on June 30, 2025
Posted by: Dewman4
[This review was collected as part of a promotion.] I have to say this is the best phone i've ever had hands down, easy to use responsive, never drops a call. Also I get the updates regularly, so it's, I feel secure
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it, however, my Favorite, so far, is the S5
on June 30, 2025
Posted by: todopla
[This review was collected as part of a promotion.] It's a computer 🖥 in my hand, what's not to love?🤷🏼♀️
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Genuinely the best phone
on June 30, 2025
Posted by: Nathaniel
[This review was collected as part of a promotion.] Everything about The s24 is perfect. From the lightweight design to the camera. Extremely good performance with high performance games.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
THIS PRODUCT SOMETIMES WORKS , AND THEN IT DOESN'T
on June 30, 2025
Posted by: DILLARD17SGT
[This review was collected as part of a promotion.] MY SAMSUNG GALAXY 24 , SOMETIMES I HAVE TO PUT THE BRIGHTNESS UP SO I CAN SEE THE SCREEN . I HAVE TO KEEP PUTTING THE SOUND UP , SO I CAN HEAR THE PHONE RING . I REALLY DON'T LIKE THIS S24 SAMSUNG GALAXY . IT'S TO SMALL . I'M USETO THE SAMSUNG GALAXY S24 ULTRA . I LOVE THE SAMSUNG GALAXY S24 ULTRA . I WOULD LOVE THE GALAXY A1 , JUST TO SEE HOW IT WORKS .
Value
3
Response from Samsung USBy R&R Team, July 2, 2025
Hi there DILLARD17SGT, we appreciate you sharing your experience of your Samsung Galaxy S24 with us. We know how frustrating it is when your device is not aligning to your preferences or not maintaining the settings you have in place for your usage. We have provided links to the full device manual to help you with the settings, and also explore the features of Galaxy AI you have available on your phone, and to the Samsung Support Team to help ensure the settings you enable stay the way you prefer. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone need a better battery
on June 30, 2025
Posted by: Cookiemonster
[This review was collected as part of a promotion.] Great phone with lots of fun features. Love the built in AI. Lots of fun to play around with haven't found any concrete reasons to use it yet but still fun. Battery life is ok but def could be better. Overall great phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
It changed my life
on June 30, 2025
Posted by: Hector
[This review was collected as part of a promotion.] The Samsung Galaxy S24 isn’t just a phone—it’s a powerful tool that’s streamlined and enhanced almost every part of my day. From the moment I unboxed it, I knew this device was something special.
Performance & Speed:
This thing flies. With the Snapdragon 8 Gen 3 processor (or Exynos 2400, depending on the region), apps open instantly, multitasking is buttery smooth, and not once have I experienced lag—even with heavy usage. It handles everything I throw at it like a pro.
This thing flies. With the Snapdragon 8 Gen 3 processor (or Exynos 2400, depending on the region), apps open instantly, multitasking is buttery smooth, and not once have I experienced lag—even with heavy usage. It handles everything I throw at it like a pro.
Display:
The 6.1-inch Dynamic AMOLED 2X display is absolutely stunning. Whether I’m scrolling, watching videos, or editing photos, the colors pop, and the 120Hz refresh rate makes everything feel ultra-fluid. It’s bright enough for full sunlight and dim enough to be easy on the eyes at night.
The 6.1-inch Dynamic AMOLED 2X display is absolutely stunning. Whether I’m scrolling, watching videos, or editing photos, the colors pop, and the 120Hz refresh rate makes everything feel ultra-fluid. It’s bright enough for full sunlight and dim enough to be easy on the eyes at night.
Battery Life:
Battery life has been surprisingly solid. I easily get a full day of use, sometimes even pushing into a second. The AI battery optimization learns how I use the phone and stretches the battery life even further.
Battery life has been surprisingly solid. I easily get a full day of use, sometimes even pushing into a second. The AI battery optimization learns how I use the phone and stretches the battery life even further.
Camera:
The camera setup is incredible. The AI-powered features help me take sharp, vibrant shots in any lighting condition. Portraits, night mode, and even 8K video recording have turned my everyday moments into cinematic memories.
The camera setup is incredible. The AI-powered features help me take sharp, vibrant shots in any lighting condition. Portraits, night mode, and even 8K video recording have turned my everyday moments into cinematic memories.
Galaxy AI & Features:
This is where the S24 really shines. Galaxy AI tools like real-time call translation, Note Assist, and intelligent photo editing have made life so much easier. Translations during calls help me communicate across languages effortlessly.
This is where the S24 really shines. Galaxy AI tools like real-time call translation, Note Assist, and intelligent photo editing have made life so much easier. Translations during calls help me communicate across languages effortlessly.
Value
5
Written by a customer while visiting Samsung US