Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
Excellent Product
on February 25, 2025
Posted by: Olimxander
[This review was collected as part of a promotion.] The Auto Eraser feature is excellent. Processor is an absolute powerhouse. Very pleased.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on February 25, 2025
Posted by: Adam123
[This review was collected as part of a promotion.] I love the Audio Eraser feature and the seamless actions across apps on this phone. I especially enjoy the seamless connection of the health app. This phone is easy and fun to use. I appreciate this phone as it is much faster than my previous phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phone. Work amazingly.
on February 25, 2025
Posted by: Love4nerness
[This review was collected as part of a promotion.] Apps are easy to find and use. Love the samsung health app. I use my phone for everything!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy step up from older Galaxy
on February 25, 2025
Posted by: TangoJohn
[This review was collected as part of a promotion.] Nice step up but should have far more basic instructions like tap to wake and how to setup fingerprint sensor. Still wish you wouldn't download crap like games with my approval
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing features
on February 25, 2025
Posted by: Celeste79
[This review was collected as part of a promotion.] Experiencing seamless actions across apps. Enjoying the ease of this device. User friendly and efficient!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Lags. Slow
on February 25, 2025
Posted by: Woodeckerwoodcashisking
[This review was collected as part of a promotion.] Lags. Cant keep up with me. Not reliable. Phone self is cleansing and not very durable it doesn't listen to what I say when I voice to texting and it says everything up all the time it doesn't answer when I say OK Google and it's kind of annoying cuz all the program is all screwed up
Value
2
Response from Samsung USBy R&R Team, March 3, 2025
Hi there Woodeckerwoodcashisking, thank you for sharing your thoughts about your Samsung Galaxy S24. We understand how frustrating it can be to have a new device that is not meeting your needs and expectations. We have provided a link to an article to help you with the speed of your device. You can also go in to the settings of your device, under display, and adjust the motion smoothness from standard to adaptive to increase the refresh rate of your phone. We have also provided a link to the Samsung Support Team to offer assistance with the voice to text feature and any additional frustrations you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
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How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
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smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on February 25, 2025
Posted by: Okienurse
[This review was collected as part of a promotion.] Easy to use, good picture quality and just the right size
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Decent and does what I need it to do
on February 25, 2025
Posted by: Illnevertell
[This review was collected as part of a promotion.] It's a nice phone over all, lots of interesting features. Seems pretty rugged so far. Overall I give it 2 thumps up. I like Samsung phones. They are the only big name phones I use. Decent seamless action across apps
Value
4
Written by a customer while visiting Samsung US