Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,455 Reviews)
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
3
Not so happy
on February 21, 2025
Posted by: Zeta73
[This review was collected as part of a promotion.] I've been a Samsung user almost all my live. I use my phone for everything: calls, text, email, internet, pictures, etc. Now this S24 got me disappointed. Not conecting well to the network, stays loading, the screen it's reacting wfmhen I touch it and I have to do it a few times to make it wake up. This is the first time that documents disappeared from my files and pictures, tnis had frustrated me and makes me cried. Overall I cant give more that 3 stars.
Value
3
Response from Samsung USBy R&R Team, February 24, 2025
Hey there Zeta73, we appreciate your feedback on your Samsung Galaxy S24. We know your device is vital to you every day of your life and how important reliable connection and other features are to you every day. We have provided a link to a few articles to help you with the connection to your carrier. We have additional articles link below to help you with the refresh rate and overall speed, along with the display responsiveness. Lastly, we have provided a link to the Samsung Support Team to offer assistance with the missing data, and any additional questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's fantastic
on February 21, 2025
Posted by: Dirtknips
[This review was collected as part of a promotion.] Transition between apps is flawless. Great battery life. Fantastic features such as the palm swipe screenshot. Customization options are great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest features that are a joy to use
on February 21, 2025
Posted by: Robbase
[This review was collected as part of a promotion.] I appreciate the seamless use of apps. I especially love the video and photo features available for editing and brand marketing. I plan to do more video features for my art business and value the phones ease of use, picture and video quality in all settings.
I use my ear buds for exceptional sound quality for video conferences and music listening.
The phone is sleek, light weight and fun to use for all occasions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AI Features That Actually Make a Difference
on February 22, 2025
Posted by: Lalaa01
[This review was collected as part of a promotion.] I’ve been using the Galaxy S24 for a little while now, and what really stands out to me is its AI capabilities. The built-in AI features feel genuinely useful, not just gimmicks. One of my favorites is the live translation tool—you can have a phone conversation with someone in another language, and it translates in real time. It’s incredibly helpful for travel or even just communicating with friends and colleagues. My husband still has his iPhone21 and he was even surprised and almost jealous of the cool features.
Another AI perk I love is the way it summarizes searches. Instead of scrolling through endless links, it gives you a quick breakdown of the most relevant information. It saves a ton of time and makes finding what I need so much easier.
Battery life is also a big win. It lasts noticeably longer than previous models, even with heavy use. I can go more than a day without worrying about a charge, which is a huge plus.
Overall, the Galaxy S24 is a solid upgrade, especially if you appreciate smart, time-saving AI features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great phone
on February 22, 2025
Posted by: Remismomma19
[This review was collected as part of a promotion.] It's a great phone. The features are nice and it's seamless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Protect is great!
on February 22, 2025
Posted by: Shaylinx
[This review was collected as part of a promotion.] The samsung s24 is a very durable and very reliable phone to have. With its sleek look and customizable apps I can do almost anything work related.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome
on February 22, 2025
Posted by: Flipper
[This review was collected as part of a promotion.] I really enjoy the Audio Eraser feature that the phone has, it makes phone calls and discord easy because I don't have to worry about the ambient sound bleeding through.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Thanks for you
on February 22, 2025
Posted by: Carlosjavier47
[This review was collected as part of a promotion.] Good service and product thanks 😊 👍 I. Stay here
Value
5
Written by a customer while visiting Samsung US