Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,455 Reviews)
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
Great phone love all the features
on August 12, 2024
Posted by: ESincere
[This review was collected as part of a promotion.] I use this device for streaming at work, gaming when I'm on a break at work, or waiting for my kids.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on August 12, 2024
Posted by: Barfikulfiourfurrbabies
[This review was collected as part of a promotion.] I absolutely love this device due to several feature including looks, high resolution, great camera quality with multiple features to edit, fast to download apps, and easy streaming of videos. I am able to use it for several purposeful things for which a laptop might be required but I can use my samsung phone to do all that. It's fast and battery life is great. Keep up with the goof work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is super awesome
on August 12, 2024
Posted by: Gygyherrera
[This review was collected as part of a promotion.] I love my new phone is amazing and super fast and is great for pictures taken and work
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this 😀
on August 12, 2024
Posted by: Louis504
[This review was collected as part of a promotion.] I love this one and it looks very nice and I like it a lot
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy s24
on August 12, 2024
Posted by: Mgirl75
[This review was collected as part of a promotion.] My new phone is awesome. The video and picture quality is top notch. Easy use backs everything up no messing with the settings just a couple clicks and done.
Storage is great.
Storage is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Seems like a downgrade from my old S20
on August 12, 2024
Posted by: Upwrightchi
[This review was collected as part of a promotion.] Galaxy AI is not useful and doesn't replace searches, "ok Google", or other features that worked well in previous versions. I miss the sleek look and feel of the S20, with its curved screen, better photos with more saturated color, etc. This phone loses it's touch screen while I'm using it, sometimes completely, and I have to hard-boot to get it back. The S24 is o kay and useable, but really not very exciting. Certainly feels like a downgrade from my previous Galaxies.
Value
3
Response from Samsung USBy R&R Team, August 13, 2024
We appreciate your candidness. We noticed you are reaching out to share your experience with the Galaxy S24. The Galaxy S24 and S24+ utilize AI in various apps and experiences. For instance, the camera employs AI Zoom to capture higher-quality zoom photos. Furthermore, AI can be used for editing images, such as Generative Edit, which can fill in backgrounds and manipulate, resize, or remove objects. Additionally, Live Translate enables communication in other languages over the phone. If you are still experiencing your phone not responding to touch, please check out the link attached for options to help troubleshoot. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001974/ (touchscreen)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001974/ (touchscreen)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3
The phone taks good pictures
on August 12, 2024
Posted by: Lisalisa
[This review was collected as part of a promotion.] I like the phone, I wish there were different sounds for different notifications. I use it for personal use.
Value
3
Response from Samsung USBy R&R Team, August 13, 2024
Thanks for sharing your review with us, Lisa. Your feedback is always appreciated as we continue to make improvements. We see that you are reaching out about the Galaxy S24. The Galaxy S24 and S24+ are equipped with a 12MP selfie camera and a triple rear camera system. The rear camera setup includes a 50MP wide-angle camera with 2x optical zoom, a 12MP ultra-wide camera, and a 10MP 3x optical zoom camera. You can capture dynamic close-up shots using portrait mode on the 2x and 3x zoom settings. The Nightography feature allows you to take clearer shots with reduced noise even in low-light conditions. Additionally, the new ProVisual engine enhances details and colors, resulting in clear, vibrant high-resolution photos, even when using digital zoom. Again, we appreciate you taking the time to let us know how you feel as we continue to make changes and improvements. For any further concerns or questions, please contact us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Game changer
on August 12, 2024
Posted by: Hassancoul
[This review was collected as part of a promotion.] It's been 7 months since I got my Samsung Galaxy S24. From my Galaxy A32 4G to this one it was a radical change. Using the S24 was faster than the A32
My S24 last longer than my A32.
For the Galaxy AI Features i found it really helpful, especially the note transcription feature.
As a master student in computer science, I had to attend many conferences and meetings. Galaxy AI came as a big help to transcript or summarize contents I needed and highlight key points of the talk.
I love the "Circle to search" feature. I am using it each day.
I like Galaxy AI and I would like Samsung to integrate more features in bixby. He still doesn't understand some of my request.
For the Galaxy AI Features i found it really helpful, especially the note transcription feature.
As a master student in computer science, I had to attend many conferences and meetings. Galaxy AI came as a big help to transcript or summarize contents I needed and highlight key points of the talk.
I love the "Circle to search" feature. I am using it each day.
I like Galaxy AI and I would like Samsung to integrate more features in bixby. He still doesn't understand some of my request.
Overall the S24 is a really great phone. For people who are looking for a device capable of lasting a day, takes notes, translate conversations this is the good one
Value
4
Written by a customer while visiting Samsung US