Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,455 Reviews)
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
3
S24 phone
on June 30, 2025
Posted by: Jess0722
[This review was collected as part of a promotion.] Phone was good but now I can't use my Hotspot nor connect to wifi. Neither one of those buttons work on the phone.
Value
3
Response from Samsung USBy R&R Team, July 3, 2025
Hey Jess0722, thank you for your feedback on your Samsung Galaxy S24. We know how valuable your phone is to you, and we would love to help you resolve your frustrations at your convenience. We have provided a link to an article to help you troubleshoot the Wi-Fi connection. We have also shared a link to the Samsung Support Team if this experience continues with your device. We lastly recommend reaching out to your carrier regarding your hotspot usage. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I have nothing bad to say.
on June 30, 2025
Posted by: TFLEX524
[This review was collected as part of a promotion.] Everything is easy to do on this phone. The camera is amazing. The graphics are out of this world. I can't think of enough words to say. The Galaxy AI is awesome and really user friendly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone for the price
on June 30, 2025
Posted by: Gypsy80
[This review was collected as part of a promotion.] This has been a really good phone and I've had it for a while now. The extras meet my needs and I'm able to game on it with decent graphics and download capabilities. The Galaxy AI feature is really helpful. I'm a new user and the instructions and FAQ have been a huge help. I'd definitely recommend the S24 series to friends and family!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S24 series became much more desirable
on June 30, 2025
Posted by: PavelNY
[This review was collected as part of a promotion.] I was Sony Xperia user for a long time,but now s24 has everything i loved with sony phones. Two main things that samsung fixed - much more cleaner and less laggy UI and screen has much less flickering,no more harm for my eyes!
Also build quality, speakers and bluetooth sound,call quality,battery life on my snapdragon version all are on a high level. Good job Samsumg with 24 series and thank you, such great and compact flaghip!👍🏻💪🏻
Sandstorm orange is unique colour!
Also build quality, speakers and bluetooth sound,call quality,battery life on my snapdragon version all are on a high level. Good job Samsumg with 24 series and thank you, such great and compact flaghip!👍🏻💪🏻
Sandstorm orange is unique colour!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great color options and budget friendly!
on June 30, 2025
Posted by: Shopsalot
[This review was collected as part of a promotion.] Galaxy AI is super useful in the editing of photos, honestly my favorite part! I do use Galaxy AI for call assistance and text! Very budget friendly and love the color options! Its a five outta five for me!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth, fast, and super reliable every day.
on June 30, 2025
Posted by: alagu96
[This review was collected as part of a promotion.] I've been using the Galaxy S24 for a couple of weeks now, and overall, I'm really happy with it. It’s not a huge upgrade compared to the S23, but the improvements are noticeable in daily use.
The camera takes really nice pictures, especially during the day. At night, it’s better than before, and the new Galaxy AI features help clean up the shots automatically. I’ve also been using the AI tools like Live Translate and Note Assist — they’re actually useful, especially if you work with different languages or take a lot of notes.
The phone feels really premium and solid in the hand. The screen is amazing — super bright, smooth, and colors look great. I mostly use it for videos, social media, and gaming, and everything runs really fast thanks to the new processor. No lag at all so far.
The camera takes really nice pictures, especially during the day. At night, it’s better than before, and the new Galaxy AI features help clean up the shots automatically. I’ve also been using the AI tools like Live Translate and Note Assist — they’re actually useful, especially if you work with different languages or take a lot of notes.
The phone feels really premium and solid in the hand. The screen is amazing — super bright, smooth, and colors look great. I mostly use it for videos, social media, and gaming, and everything runs really fast thanks to the new processor. No lag at all so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
She holds a long charge
on June 30, 2025
Posted by: Taytay
[This review was collected as part of a promotion.] I use it for just about everything
Watch alot of tv, videos
Watch alot of tv, videos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast phone
on June 30, 2025
Posted by: UndergroundJo
[This review was collected as part of a promotion.] This phone is very fast and I can accomplish anything I want to accomplish with it. It takes excellent photos as well. The Galaxy AI is very smart and like a personal assistant to me. Overall I would recommend this phone to anyone.
Value
5
Written by a customer while visiting Samsung US