Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
4
Overall very happy with my device.
on February 11, 2025
Posted by: Jpurvis549
[This review was collected as part of a promotion.] Life long android user. Only complaint about the s24 is the battery life and my charger receptacle is not very strong but orher than that I'm very happy.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The S24 is a great phone
on February 11, 2025
Posted by: Lazytitan
[This review was collected as part of a promotion.] I needed a new phone, so I was looking at the market for a good phone. Between most of the flagship series phones, the S24 completed all the things I needed. It has the best AI assitant (google assistant), great responsive screen, cameras good for all my needs, and a promise of having reliable software and security updates for 7 years. Its the best phone for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the brand.
on February 11, 2025
Posted by: Valor1001
[This review was collected as part of a promotion.] I game and stream off of it and have little problem.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Older version is better
on February 11, 2025
Posted by: Sondy87
[This review was collected as part of a promotion.] I'm not a fan of this phone. I have better use and more features on my S21+
Value
3
Response from Samsung USBy R&R Team, February 12, 2025
Hi Sondy87, thank you for your feedback on your Samsung Galaxy S24. We understand that new devices can take some adjustment time as you learn the enhanced features and integrate the new gestures in to your daily usage. We have provided a link to the full device manual to help you align the settings to your preferences, and another to the Samsung Support Team. These experts can work with your one on one to determine where you are feeling frustrated or are missing functionality and work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S24 Review – A True Powerhouse
on February 11, 2025
Posted by: SpicyPixel
[This review was collected as part of a promotion.] The Samsung Galaxy S24 is hands down one of the most impressive smartphones I’ve ever used. From its sleek design to its powerhouse performance, it delivers on all fronts.
One of my favorite features has to be Audio Eraser—it’s a game changer! Whether I’m recording videos in a noisy environment or trying to clean up audio clips, it removes background noise effortlessly, making my content sound crisp and professional. No more distractions from random chatter or background hums—just clean, clear audio.
Another thing I love is how seamlessly everything works across apps. Jumping from one app to another feels buttery smooth, whether I’m editing a video, replying to messages, or browsing multiple tabs. The multitasking experience is next level, making productivity and creativity flow without any hiccups.
Samsung really outdid themselves with the S24—powerful performance, next-gen features, and smart innovations that make daily tasks so much easier. If you're looking for a phone that delivers speed, intelligence, and efficiency, this is the one to get!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable, fast, and enough storage
on February 11, 2025
Posted by: Delichem
[This review was collected as part of a promotion.] Has been one of the best phones I have ever owned. And while I may not take as many pictures as some I have yet to run out of storage. After over a year I have not noticed any slowdown of performance, or degradation of any kind all in all i have been pleased. I will be upgrading to a newer model when then time comes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok I guess
on February 11, 2025
Posted by: LadySag1219
[This review was collected as part of a promotion.] I don't like the AI part at all of the entire phone. I don't think it's faster than my S10E. It was a huge improvement on some of the features. It didn't like that fact that it didn't come in the NEW colors that the S25 is coming in like,I wish this also came in thst flamingo color that my S10 came in that would've been better. And when the phone hits 5% the battery actually dies and not at 2% like my other phone
Value
3
Response from Samsung USBy R&R Team, February 12, 2025
Hi there LadySag1219, we appreciate your feedback on your Samsung Galaxy S24. We are happy to hear you have found some features you feel have been enhanced for your usage. We have provided a link to an article to help you with the speed of your device, and a few troubleshooting guides to help you maximize the battery life of your device. Lastly, we have provided a link to the Samsung Support Team if you have any questions or continue to experience these frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product keeps me in touch
on February 11, 2025
Posted by: Robinskiss
[This review was collected as part of a promotion.] I use this product throughout my day. Everything from my calendar, phone calls, messaging and email to computerized word documents and pictures.
Value
5
Written by a customer while visiting Samsung US