Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,455 Reviews)
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
my favorite phone I've had thus far
on August 26, 2024
Posted by: SAMMYsam
[This review was collected as part of a promotion.] The new Galaxy AI features are neat, my favorite one is the slow-mo on any video. It brings a different element to so many parts of my library.
It's fast in every task its handled.
I play more 2D games because I don't like a lot of the 3D titles on phones, and they all load great.
I play more 2D games because I don't like a lot of the 3D titles on phones, and they all load great.
I wish I got the bigger screen and storage though, it's not that there aren't pros with this model. Its easily one handable for larger handed individuals. But if you two hand your phone more often, I'd opt for the larger device because having the extra screen, battery, and double the storage is worth it. Even without, I'm very happy with my unit.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features and an impressive camera
on August 26, 2024
Posted by: Pharmgirl79
[This review was collected as part of a promotion.] Galaxy AI
I use my phone for personal use. Playing games, social media, YouTube, email and online shopping. It is an impressive phone with a lot of great features and an awesome camera, especially for taking photos at night.
I use my phone for personal use. Playing games, social media, YouTube, email and online shopping. It is an impressive phone with a lot of great features and an awesome camera, especially for taking photos at night.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on August 26, 2024
Posted by: CeeCee
[This review was collected as part of a promotion.] The camera on this device is amazing! The pictures are so clear and makes you think you are there in the video. My Galaxy AI Is great when needing to make calls or to look things up it helps out alot. I also love that my phone holds so much more data then before and that I can upgrade for more. I will be telling everyone to get the new G24 phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed 😞...
on August 26, 2024
Posted by: TellURdogisaidHI
[This review was collected as part of a promotion.] Brought my S24 brand new online from my phone service provider compamy... didn't realize the dimensions were be so small so was a bit shocked to recieve such a tiny phone! Its Handy for fitting in pocket and wallet but I have a gard time texting on it... I also have experienced so many service issues I have never before such as the phone getting EXTREMELY HOT when using the camera or app snapchat. Several times the photos don't save or freeze my phone trying to use video function. Overall very very dissatisfied and I havnt even paid it off yet... before this I had the S20 and thought I'd be getting an upgrade with better everything bur camera isn't better the issues with heat and freezing plus the battery life is horrible... 😞
Value
2
Response from Samsung USBy R&R Team, September 4, 2024
Thank you for contacting us! Your feedback is incredibly important to us as we strive to make improvements. We noticed that you reached out to us regarding the Galaxy S24. Whether you're using a phone, tablet, smartwatch, or earbuds, all Galaxy devices have an ideal temperature range for optimal performance. It's normal for electronic devices, including Galaxy products, to generate some heat during use, especially when they are being charged or running demanding applications. This warmth is typically not a cause for concern as it is within the designed operating temperature range. However, if your devices become excessively warm to the touch, or if you notice any unusual behavior such as rapid battery drain or performance issues, it could indicate a potential problem. When electronic devices exceed their normal operating temperature, it can lead to reduced battery life, degraded performance, or even hardware damage in extreme cases. We understand the importance of maintaining your device's performance and want to provide you with the support you need. For detailed information and tips on managing the temperature of your Galaxy devices, please refer to the comprehensive guide available at the following link attached below. We appreciate your understanding and cooperation in this matter and hope that these guidelines help you keep your Galaxy devices operating optimally. If you have any further questions or concerns, please don't hesitate to reach out to us.
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
smsng.us/Samsung- Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Works for me.
on August 26, 2024
Posted by: NothingWorks
[This review was collected as part of a promotion.] Seems to do what I need it to do. Occasional bugs but they get worked out. Had the flip 4 before and it kept breaking so definitely an upgrade.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Super fast Super reliable
on August 26, 2024
Posted by: Skeptic2004
[This review was collected as part of a promotion.] Awesome phone has great speed and is very reliable. I never really was a android person and was skeptical about android until I tried the S24 I'm in love and glad I switched
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on August 26, 2024
Posted by: Kroozito
[This review was collected as part of a promotion.] Works awesome, had everything I need, secret folder is a great addition
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s24
on August 26, 2024
Posted by: Galaxyuser
[This review was collected as part of a promotion.] This is the first new phone I've had in 4 years, and I couldn't have picked a better phone. I am loving it and all of the features and the Galaxy AI. I love the camera and it does great at night too. There are new ways to edit your photos. I'm still learning how to use some things but overall I am highly satisfied!
Value
5
Written by a customer while visiting Samsung US