Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
Upgraded from S20 to S24
on November 14, 2024
Posted by: TimothyBaggins
[This review was collected as part of a promotion.] I switched from Galaxy S20 to the Galaxy S24, and it's been an amazing experience! The improvement in display quality, processing speed, and battery life is very noticeable. The S24 feels incredibly smooth and responsive, making everyday tasks and multitasking a breeze.
Although I rarely use the Galaxy AI features, I can tell they add a lot of power for those who do. The camera is a big step up from the S20, capturing vivid colors and details with low light shots being excellent. Definitely worth the upgrade!
The S24's screen is a little small of course so its not the best to watch or stream shows on but we have bigger models for that.
The S24's screen is a little small of course so its not the best to watch or stream shows on but we have bigger models for that.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S24 first review
on November 14, 2024
Posted by: Galaxiesabove
[This review was collected as part of a promotion.] I switched from Motorola to the galaxy s24 and at first look it was appealing to the eyes. Smaller than the Motorola stylus 5g by far, but comfortable in the hand and crisp clear resolution makes the smaller screen size manageable to see clearly. So far,over all I like it. Lots and lots of features that I'm still figuring out but it's a sturdy manageable size phone with all the wonderful features of the galaxy family devices.
Value
4
Response from Samsung USBy R&R Team, December 11, 2024
Hey there Galaxiesabove, we appreciate your feedback on your Samsung Galaxy S24. We absolutely love hearing how much you are enjoying the features and capabilities of your new device. We know changing manufacturers and devices can take some time to learn, and we have provided a link below to the full device manual to help you in this quest. We have also shared a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy
on November 14, 2024
Posted by: Ybear713
[This review was collected as part of a promotion.] 5/5 Stars!
"I'm absolutely loving my Samsung Galaxy S24! The display is stunning, with vibrant colors and crisp clarity. Performance-wise, it's lightning-fast, handling demanding tasks and multitasking with ease.
Top Features:
*Camera*
The camera system is phenomenal, capturing breathtaking photos and videos.
*Battery Life*
Long-lasting battery life, easily lasting a full day.
*Design*
Sleek, premium design that feels luxurious in-hand.
*Software*
Smooth, intuitive interface with seamless navigation.
*Camera*
The camera system is phenomenal, capturing breathtaking photos and videos.
*Battery Life*
Long-lasting battery life, easily lasting a full day.
*Design*
Sleek, premium design that feels luxurious in-hand.
*Software*
Smooth, intuitive interface with seamless navigation.
Overall, the S24 exceeded my expectations! Highly recommend!"
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Is a great phone I have used it for years
on November 14, 2024
Posted by: Nicob86
[This review was collected as part of a promotion.] I would not pick anything but this device. I don't like I phone and my wife has one and and but she us my that should say for it self is a great phone to have .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is a cool phone except finger print scanner
on November 16, 2024
Posted by: Molagbaal24
[This review was collected as part of a promotion.] I switched from a moto to a galaxy ai phone and my day to day life couldn't be better easier faster finer and fuller than b4
Value
4
Response from Samsung USBy Social Commerce, December 11, 2024
Hi there Molagbaal24, thank you for sharing your thoughts about your Samsung Galaxy S24 with us. We couldn't be happier to hear you are having such a good experience with your new phone. We would love to help you with the fingerprint reader you mention to have the best possible experience with your device. If you are using a screen protector we recommend enabling the touch sensitivity feature in your settings app. If this is not the case, we have provided links to two articles to help you further troubleshoot this experience. We have also shared a link to the Samsung Support Team if you would like one on one assistance or have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00082563/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00082563/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
S24 Phone
on November 16, 2024
Posted by: Michael
[This review was collected as part of a promotion.] I switched to Samsung because the Samsung Galaxy S24 series introduces powerful AI-driven features aimed at maximizing productivity, creativity, and ease of use. Circle to Search allows instant content discovery by drawing a circle around items on your screen, while Generative Edit transforms photos with seamless edits, like resizing and recomposing subjects. Chat Assist refines communication, offering real-time translation and tone adjustments for messages, making interactions more precise. Language barriers vanish with Live Translate, which provides real-time voice and text translations during calls in numerous languages. Note Assist boosts productivity in Samsung Notes with AI-generated summaries, templates, and translation support, ensuring streamlined note organization. AI editing suggestions enhance photos with one-tap corrections and background blurring. Moreover, the S24 series champions sustainability by incorporating recycled materials in its design, supporting Samsung's environmental initiatives. This blend of smart tools and eco-friendly design makes the S24 a versatile and forward-thinking mobile device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth and excellent product so far
on November 17, 2024
Posted by: catoni03
[This review was collected as part of a promotion.] So far the transition from a different brand is really smooth. Galaxy AI makes it easier to search for things that would've taken a lot of time and effort before. 5/5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Battery Lasts Forver!
on November 18, 2024
Posted by: GreenBubble
[This review was collected as part of a promotion.] Hands down, the best battery life of any phone ever, not to mention top notch features - I am the worst photographer but everyone raves about the pictures I take. This phone is durable and built to last, with more storage than I could possibly fill. I am so glad I finally made the switch, and I'm convincing others too with the ease of use, and quality of the S24. Don't be afraid to be the green bubble in the family, pretty soon everyone will want to join you!
Value
5
Written by a customer while visiting Samsung US