Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,455 Reviews)
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
3
Great phone so far
on November 5, 2024
Posted by: Mosnar
[This review was collected as part of a promotion.] Pictures aren't as good as my galaxy ultra 23. Reception as not as good as galaxy ultra 23. Might be the carrier not sure. Also Galaxy AI has live translation
Value
3
Response from Samsung USBy Social Commerce, November 5, 2024
We appreciate you reaching out to us, Mosnar. We see that you reached out to share your feedback about the Galaxy S24. Both the Galaxy S24 and S24+ feature a 12MP selfie camera and a triple rear camera system. This includes a 50MP wide-angle camera with 2x optical zoom, a 12MP ultra-wide camera, and a 10MP camera with 3x optical zoom. You can take dynamic close-ups using portrait mode with both the 2x and 3x zoom options. We recommend checking out the link attached for tips that will help take your pictures to a new level. Depending on your region and environment, your device may temporarily disconnect from your mobile network or experience a slow connection, which can be influenced by your subscribed plan, access region, and mobile network settings. First, check if you are subscribed to a 5G plan. If you have a 5G device but cannot connect to 5G, verify with your carrier that you are subscribed to a 5G plan and ensure there are no issues with your account. Additionally, confirm that you are in a region that supports 5G. Next, review your mobile network settings by navigating to Settings, tapping on Connections, and selecting Mobile Networks. If needed, you can contact your carrier for assistance with network access and account issues. Make sure to select your desired network mode by tapping Network mode. If problems persist, consider resetting your network settings, keeping in mind that this will remove all Bluetooth pairings and stored Wi-Fi networks. To reset, go to Settings, tap on General Management, and select Reset, then tap on Reset network settings. You will be prompted for your PIN or password if you have one set, before you tap Reset again. After resetting, test your mobile connection. If you continue to experience disruptions, please reach out to us at Samsung Support. Once again, we appreciate your candid feedback and hope to hear more from you in the future. -Kelvin
https://www.samsung.com/us/support/answer/ANS10000932/ (Photos on S24 series)
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https://www.samsung.com/us/support/answer/ANS10000932/ (Photos on S24 series)
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Written by a customer while visiting Samsung US
Customer Rating
4
It's a old phone but it does have good thing still
on November 5, 2024
Posted by: Antonio2428
[This review was collected as part of a promotion.] I do like the new software AI I have not streamed any movies or anything like that. Bielectrical features as now it has a lot. I'm with the phone. Who is my samsung watch.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded from s22, really worth it!
on November 6, 2024
Posted by: Lockesmith21
[This review was collected as part of a promotion.] I switched from a s22 to s24, main things I noticed:
1. Battery life! My phone finally lasts for the whole day without needing to be charged.
2. Galaxy AI features are very fun and quite helpful, especially the translate and circle to search. I also have been trying out someof the AI photo editing features, I am impressed!
1. Battery life! My phone finally lasts for the whole day without needing to be charged.
2. Galaxy AI features are very fun and quite helpful, especially the translate and circle to search. I also have been trying out someof the AI photo editing features, I am impressed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Can't go wrong
on November 7, 2024
Posted by: Cruzito
[This review was collected as part of a promotion.] I've been an avid Samsung buyer for years now, and so far this phone does it all for me. I stream movies,shows, twitch with no issues. I game on the phone playing multiple different mobile games. I also utilize the camera when unable to use my Sony camera, and although there are differences it's only at zoom that it becomes noticeable. Overall really pleased with my device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S24 is a great phone
on November 8, 2024
Posted by: MissROzzy
[This review was collected as part of a promotion.] I switched to Galaxy and Gemini AI is so helpful and such an improvement compared to all the other phones I've had. I love that my phone loads fast and never crashes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great!!
on November 8, 2024
Posted by: Mysamsung
[This review was collected as part of a promotion.] The switch is an efficient way of transferring information from an old phone to a new one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good!
on November 9, 2024
Posted by: AshliB
[This review was collected as part of a promotion.] I switched from my former carrier to tmobile and decided to go with the Galaxy S24 FE in the color blue. So far, the phone is impressive in many different ways and I only have just a couple of issues with it so far. The issues I have noticed is that the phone seems to get very hot from time to time when it is charging. Also, the battery runs out quicker than I expected it to. My last issue is that the blue color of the phone is nowhere near the same color as they appear online. The actual color of the phone is such a light blue that you almost cannot tell it's even blue. Other than that though, so far the phone seems great and I would recommend it to others.
Value
4
Response from Samsung USBy R&R Team, December 12, 2024
Hello AshliB, we appreciate your feedback on your Samsung Galaxy S24. We love hearing you are overall pleased with your new phone and hope you are currently enjoying exploring the ways Galaxy AI can be used every day for a range of tasks. We have provided links to a few articles to help you troubleshoot both the temperature and battery life of your device. WE have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
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Samsung Community
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Facebook
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X
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
My product has great features
on November 9, 2024
Posted by: Skyz911
[This review was collected as part of a promotion.] I switched and glad I did! I love my Samsung..has so many fun features and is super easy to use!
Value
5
Written by a customer while visiting Samsung US