Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
This product is Awesome
on November 2, 2024
Posted by: Katlou
[This review was collected as part of a promotion.] My S24 is utilized for work and has significantly facilitated my tasks. The navigation of my maps has been seamless. The photo editing capabilities are truly remarkable. I have a plethora of choices to select from. The use of my AI has significantly enhanced my work performance. The composing of letters has never been more convenient.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Product is good
on November 3, 2024
Posted by: 006925
[This review was collected as part of a promotion.] I sometimes experience missed calls / goes straight to voicemail.
Have done rests/ updates
Have done rests/ updates
Value
3
Response from Samsung USBy Social Commerce, November 3, 2024
Thank you for taking the time to share your honest feedback. We truly value insights from our customers. It appears you reached out regarding the Galaxy S24. The Galaxy S24 and S24+ leverage the power of AI across various applications and experiences. For instance, the camera features AI Zoom, which enhances the quality of zoomed-in photos. Additionally, AI tools are available for editing images, such as Generative Edit, which can fill in backgrounds and allow you to move, resize, or erase objects. The Live Translate feature enables you to communicate in different languages over the phone. If you can’t receive calls and text messages on your Galaxy phone, the contact or number may be blocked. You can double-check your blocked lists, reset your network settings, and check your SIM card to resolve the issue. Check out the link attached for options to help troubleshoot this. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001942/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10001942/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone so far
on November 5, 2024
Posted by: Mosnar
[This review was collected as part of a promotion.] Pictures aren't as good as my galaxy ultra 23. Reception as not as good as galaxy ultra 23. Might be the carrier not sure. Also Galaxy AI has live translation
Value
3
Response from Samsung USBy Social Commerce, November 5, 2024
We appreciate you reaching out to us, Mosnar. We see that you reached out to share your feedback about the Galaxy S24. Both the Galaxy S24 and S24+ feature a 12MP selfie camera and a triple rear camera system. This includes a 50MP wide-angle camera with 2x optical zoom, a 12MP ultra-wide camera, and a 10MP camera with 3x optical zoom. You can take dynamic close-ups using portrait mode with both the 2x and 3x zoom options. We recommend checking out the link attached for tips that will help take your pictures to a new level. Depending on your region and environment, your device may temporarily disconnect from your mobile network or experience a slow connection, which can be influenced by your subscribed plan, access region, and mobile network settings. First, check if you are subscribed to a 5G plan. If you have a 5G device but cannot connect to 5G, verify with your carrier that you are subscribed to a 5G plan and ensure there are no issues with your account. Additionally, confirm that you are in a region that supports 5G. Next, review your mobile network settings by navigating to Settings, tapping on Connections, and selecting Mobile Networks. If needed, you can contact your carrier for assistance with network access and account issues. Make sure to select your desired network mode by tapping Network mode. If problems persist, consider resetting your network settings, keeping in mind that this will remove all Bluetooth pairings and stored Wi-Fi networks. To reset, go to Settings, tap on General Management, and select Reset, then tap on Reset network settings. You will be prompted for your PIN or password if you have one set, before you tap Reset again. After resetting, test your mobile connection. If you continue to experience disruptions, please reach out to us at Samsung Support. Once again, we appreciate your candid feedback and hope to hear more from you in the future. -Kelvin
https://www.samsung.com/us/support/answer/ANS10000932/ (Photos on S24 series)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10000932/ (Photos on S24 series)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
It's a old phone but it does have good thing still
on November 5, 2024
Posted by: Antonio2428
[This review was collected as part of a promotion.] I do like the new software AI I have not streamed any movies or anything like that. Bielectrical features as now it has a lot. I'm with the phone. Who is my samsung watch.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded from s22, really worth it!
on November 6, 2024
Posted by: Lockesmith21
[This review was collected as part of a promotion.] I switched from a s22 to s24, main things I noticed:
1. Battery life! My phone finally lasts for the whole day without needing to be charged.
2. Galaxy AI features are very fun and quite helpful, especially the translate and circle to search. I also have been trying out someof the AI photo editing features, I am impressed!
1. Battery life! My phone finally lasts for the whole day without needing to be charged.
2. Galaxy AI features are very fun and quite helpful, especially the translate and circle to search. I also have been trying out someof the AI photo editing features, I am impressed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Can't go wrong
on November 7, 2024
Posted by: Cruzito
[This review was collected as part of a promotion.] I've been an avid Samsung buyer for years now, and so far this phone does it all for me. I stream movies,shows, twitch with no issues. I game on the phone playing multiple different mobile games. I also utilize the camera when unable to use my Sony camera, and although there are differences it's only at zoom that it becomes noticeable. Overall really pleased with my device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S24 is a great phone
on November 8, 2024
Posted by: MissROzzy
[This review was collected as part of a promotion.] I switched to Galaxy and Gemini AI is so helpful and such an improvement compared to all the other phones I've had. I love that my phone loads fast and never crashes.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great!!
on November 8, 2024
Posted by: Mysamsung
[This review was collected as part of a promotion.] The switch is an efficient way of transferring information from an old phone to a new one.
Value
5
Written by a customer while visiting Samsung US