Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
Product has unlimited access features
on August 26, 2024
Posted by: Goldm247
[This review was collected as part of a promotion.] Galaxy s24 make me wanna try the Galaxy s24+ it works well with my hearing aid and connects with no problem
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Not what I expected!
on August 26, 2024
Posted by: Unluck
[This review was collected as part of a promotion.] I would rather have my S-8. The S24 has issues:
1. KEYPAD IS NOT LARGE
ENOUGH. I hit space bar and a
"period" pops up.
2. Alerts is on steroids.
3. Phone is heavy.
4. Speaker volume is almost
nonexistent. Hard to hear even
at maximum volume.
5. I expected a marginal increase
in speed loading videos. I see
no difference.
6. I don't use AI intentionally. I
know what I want don't want
any AI in or on my phone
making suggestions for me.
1. KEYPAD IS NOT LARGE
ENOUGH. I hit space bar and a
"period" pops up.
2. Alerts is on steroids.
3. Phone is heavy.
4. Speaker volume is almost
nonexistent. Hard to hear even
at maximum volume.
5. I expected a marginal increase
in speed loading videos. I see
no difference.
6. I don't use AI intentionally. I
know what I want don't want
any AI in or on my phone
making suggestions for me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Slow using
on February 11, 2025
Posted by: Loves1801
[This review was collected as part of a promotion.] The phone is slow once you have had it for a bit......
Value
1
Response from Samsung USBy R&R Team, February 13, 2025
Hi Love1801, thank you for your feedback on your Samsung Galaxy S24. We understand how frustrating it can be when your device changes the functionality over time, and is no longer meeting your expectations. We have provided a link to a troubleshooting guide to help you resolve this matter with the speed of your device. We have also provided a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
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Samsung Community
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How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful phone
on February 19, 2025
Posted by: Babygirl
[This review was collected as part of a promotion.] Awesome great beautiful fast device amazing fast easy to use
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on February 20, 2025
Posted by: MollieP
[This review was collected as part of a promotion.] The Samsung Galaxy S24 is an outstanding phone with a sleek design, powerful performance, & impressive camera. The battery life easily lasts all day & the display is super bright & crisp, even in the sunlight. I love the AI-powered features that makes multitasking a breeze along with its seamless actions across apps. Overall, it's a fantastic upgrade with great value!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The product has great features a real improvement
on February 25, 2025
Posted by: Matias
[This review was collected as part of a promotion.] Really like te AI features and the quality and performance is very optimal. The only thing i didnt like is the battery life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very reliable phone
on February 25, 2025
Posted by: 44nickn
[This review was collected as part of a promotion.] I love the audio eraser, and overall. The phone is very reliable, and had high end Specs
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great battery life
on February 25, 2025
Posted by: Twinnzy
[This review was collected as part of a promotion.] I've been using the Galaxy S24 for a while now, including a month-long trip throughout Asia, and it has been an excellent companion. The battery life is fantastic—I could go all day exploring without constantly searching for a charger. The camera quality is also top-notch, capturing sharp, vibrant photos in all kinds of lighting conditions, from bustling city streets to scenic landscapes. Overall, it's a reliable and powerful device that exceeded my expectations, especially for travel.
Value
5
Written by a customer while visiting Samsung US