Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,455 Reviews)
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
3
Not so happy
on February 21, 2025
Posted by: Zeta73
[This review was collected as part of a promotion.] I've been a Samsung user almost all my live. I use my phone for everything: calls, text, email, internet, pictures, etc. Now this S24 got me disappointed. Not conecting well to the network, stays loading, the screen it's reacting wfmhen I touch it and I have to do it a few times to make it wake up. This is the first time that documents disappeared from my files and pictures, tnis had frustrated me and makes me cried. Overall I cant give more that 3 stars.
Value
3
Response from Samsung USBy R&R Team, February 24, 2025
Hey there Zeta73, we appreciate your feedback on your Samsung Galaxy S24. We know your device is vital to you every day of your life and how important reliable connection and other features are to you every day. We have provided a link to a few articles to help you with the connection to your carrier. We have additional articles link below to help you with the refresh rate and overall speed, along with the display responsiveness. Lastly, we have provided a link to the Samsung Support Team to offer assistance with the missing data, and any additional questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek, Efficient, and Worthwhile
on February 21, 2025
Posted by: OZZO1001
[This review was collected as part of a promotion.] I've had this S24 for a while and out of all the phones I've had throughout my life, this one stands out for it's quality. The camera is high definition, speakers are crisp, and the screen quality and brightness is beautiful. I've had my share of experiences with competitor phones and they often have bad habits of purposefully degrading the phones with newer updates (until inevitable unusability), the S24 (or any of my past Samsung devices) have yet to do this and have shown strong performance throughout their lifespans. The durability is notable, too, as this thing has taken quite a beating throughout many trips and has stood the test of time with no cracks or standout scratches. Would recommend!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone. No modem issues like my previous pixe
on February 21, 2025
Posted by: Bobthebuilder67
[This review was collected as part of a promotion.] Really good screen. Like the cameras. Always reliable phone made by samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had
on February 20, 2025
Posted by: Billdarty88
[This review was collected as part of a promotion.] Great display and graphics. Amazing camera, best on the market in my opinion. Super fast and no lag switching from different apps. I really enjoy being able to minimize different apps do u can access multiple different things at once. Highly recommend getting an s24. Can't wait to upgrade to the 25 to see if it matches the overall quality of the 24.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This Samsung phone is one of the best!
on February 20, 2025
Posted by: Nikki13
[This review was collected as part of a promotion.] The audio eraser is one of the newest features and I can't stop playing with it. It's so cool to be able to remove sounds. Have you used the camera on this thing?! The object eraser is my favorite thing on this product! My pictures have never looked so good! Thank you Samsung!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on February 20, 2025
Posted by: MollieP
[This review was collected as part of a promotion.] The Samsung Galaxy S24 is an outstanding phone with a sleek design, powerful performance, & impressive camera. The battery life easily lasts all day & the display is super bright & crisp, even in the sunlight. I love the AI-powered features that makes multitasking a breeze along with its seamless actions across apps. Overall, it's a fantastic upgrade with great value!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beast with small form factor
on February 20, 2025
Posted by: Imparsh
[This review was collected as part of a promotion.] This new phone boasts impressive features, making it a top contender in the market. The sleek design is both modern and comfortable to hold. Its advanced camera system captures stunning photos and videos with ease. The powerful processor ensures smooth performance for all tasks. Battery life is exceptional, lasting all day on a single charge.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful phone
on February 19, 2025
Posted by: Babygirl
[This review was collected as part of a promotion.] Awesome great beautiful fast device amazing fast easy to use
Value
5
Written by a customer while visiting Samsung US