Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,455 Reviews)
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
Excellent Experience
on February 26, 2025
Posted by: Giggles82
[This review was collected as part of a promotion.] I don't usually buy samsung phones. I've always been one to stick with what I'm familiar with. But this time something told me to try this phone (and no it wasn't an employee 🙃). I'm so happy with my decision that once this one is paid off I can't wait to get the next updated one. We bought 6 of them so we may be paying for a little but it I will definitely try the version at some point!! On the plus side I've bragged so much about how I love my samsung phone that my nephew just bought me a samsung Galaxy Tab S9 FE for my birthday! I am so excited to learn how to use a tablet and see what other wonderful things this samsung galaxy can do!! Thank you! Hopefully I can talk someone else into getting me one of those rings if samsung makes those too! It's just 🤯 how far technology has come since I was younger. But I'm loving it! BTW I'm old school because I was raised that way but I'm an 80's baby so still learning the tec world. It never was my thing! Now I wish it was 😁
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good quality phone
on February 26, 2025
Posted by: LuvmyS24
[This review was collected as part of a promotion.] It's a nice size. The s24 has a great camera. The display and graphics are really nice. The battery lasts a long while. It's easy to use. The S24 is a good quality phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
God phone...but hear me out
on February 25, 2025
Posted by: MarsLanding25
[This review was collected as part of a promotion.] This is a good phone , the biggest issue is the phone overheating and being too hot to hold. The phone freezes up at times and doesn't function properly. I felt like I was Overcharge for this phone.
Value
3
Response from Samsung USBy R&R Team, March 4, 2025
Hi there MarsLanding25, we appreciate your feedback on your Samsung Galaxy S24. We understand how important your phone is to you, and we would be more than happy to help you resolve these frustrations you mention. We have provided a few links to troubleshooting guides to help you with the temperature, and freezing you mention with your device. We have also provided a link to the Samsung Support Team if these experiences continue or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung ?.. Sam-Legiit!
on February 25, 2025
Posted by: Gooseboii99
[This review was collected as part of a promotion.] Seamless action across all apps !
Im rockin the s24 , and im bragging like its the newest out on the market .
Customizable, the widgets , photos crispy and videos high res. What's not to like? Me&galaxy , galaxy&I, 100% never going to switch . Puts iPhones 🤢 (hate saying that word) to shame.
Im rockin the s24 , and im bragging like its the newest out on the market .
Customizable, the widgets , photos crispy and videos high res. What's not to like? Me&galaxy , galaxy&I, 100% never going to switch . Puts iPhones 🤢 (hate saying that word) to shame.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This is great item
on February 25, 2025
Posted by: Molagbaal
[This review was collected as part of a promotion.] I use this for everyday use and its perfect. I love samsung dex
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great battery life
on February 25, 2025
Posted by: Twinnzy
[This review was collected as part of a promotion.] I've been using the Galaxy S24 for a while now, including a month-long trip throughout Asia, and it has been an excellent companion. The battery life is fantastic—I could go all day exploring without constantly searching for a charger. The camera quality is also top-notch, capturing sharp, vibrant photos in all kinds of lighting conditions, from bustling city streets to scenic landscapes. Overall, it's a reliable and powerful device that exceeded my expectations, especially for travel.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features including camera quality and zoom.
on February 25, 2025
Posted by: Modeezy
[This review was collected as part of a promotion.] Amazing button response rate, amazing storage, amazing refresh rate, amazing resolution, overall an amazing phone.
The camera(s) are very nice because you can zoom up to 100x for long range photos and the photos still have amazing quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very reliable phone
on February 25, 2025
Posted by: 44nickn
[This review was collected as part of a promotion.] I love the audio eraser, and overall. The phone is very reliable, and had high end Specs
Value
5
Written by a customer while visiting Samsung US