Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
I love camera and display very nice phone
on August 6, 2024
Posted by: Steven
[This review was collected as part of a promotion.] Movies work everyday life live playing games and the galaxy AI is very nice
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is not for me.
on August 6, 2024
Posted by: Magikninja
[This review was collected as part of a promotion.] Samsung and Android aren't the way I remembered them being. I made a switch for a while and was starting to miss my old Samsung Android phone so I switched back. I regretted it within the first week. My phone started acting weird. It freezes often enough to be annoying. It's slow and lags. For some reason I don't receive text or call notifications from my sister in-law.
Value
3
Response from Samsung USBy R&R Team, August 6, 2024
We appreciate your honest feedback and are committed to providing the best products and services possible. We noticed you reached out regarding the Galaxy S24. The Galaxy S24 features the new Exynos 2400 processor, offering speed and intelligence. It automatically enhances graphics and gameplay to ensure an optimal visual experience. I've included a link to assist with any difficulties you may be experiencing with phone calls, messages, or freezing. If you need further assistance, please reach out to us at Samsung Support. - Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01001439/ (call and text)
https://www.samsung.com/us/support/troubleshooting/TSG01001416/ (freezing)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01001439/ (call and text)
https://www.samsung.com/us/support/troubleshooting/TSG01001416/ (freezing)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
SO SO LOVE THIS PHONE
on August 6, 2024
Posted by: Peacelilly
[This review was collected as part of a promotion.] My Galaxy s24 is amazing i love it i would recommend this phone to everyone and I mean everyone I have loved the galaxies since my very first Galaxy which was a
3 and they just caught my attention and I've loved them every since and as much as I love my phone I am so looking forward to and trying to save up money to get the new 24 Ultra I do prefer smaller phones and the ultra is a little bit larger phone but I have a feeling that it is going to make up for that and I'm not even going to care! So that is my main purpose for entering I'm a mom and most of the time you know how that works so if I win I'm definitely going to buy me one so wish me luck!!
3 and they just caught my attention and I've loved them every since and as much as I love my phone I am so looking forward to and trying to save up money to get the new 24 Ultra I do prefer smaller phones and the ultra is a little bit larger phone but I have a feeling that it is going to make up for that and I'm not even going to care! So that is my main purpose for entering I'm a mom and most of the time you know how that works so if I win I'm definitely going to buy me one so wish me luck!!
Value
5
Written by a customer while visiting Samsung US
Posted by: Serop
from Los angeles
Expertise:Expert
Verified Purchase:Yes
The screen lags while watching reels on social media and when i am playing chess in the gaming up. I couldn't find the reason for it. I feel sometimes that the performance is not as high as my previous S21.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, August 7, 2024
Thanks for sharing your insights with us. Your feedback is always greatly appreciated. We see that you are reaching out to share your experience with the Galaxy S24 Ultra. The Galaxy S24 Ultra is a gaming powerhouse from a hardware perspective. It features a powerful processor, an efficient heat dissipation system, a high-visibility display, and a long-lasting battery that will keep you playing your favorite mobile games for longer. Additionally, it comes with advanced gaming tools such as ray tracing, which enhances shadows and reflections in gameplay graphics, bringing them to life. Are you still experiencing lagging on your device? Check out the following link, which provides options to resolve this. If this persists, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung sets the bar high!
on August 7, 2024
Posted by: LadyKilo
[This review was collected as part of a promotion.] I've had my new Galaxy S24 for about 3 months now and it's an absolute dream. Ease of navigation and a sensible user interface paired with the intuitive Galaxy AI features make the S24 stand out amongst the competition. Samsung as usual nailed it! Awesome phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Had great quality and amazing speed
on August 8, 2024
Posted by: MalD28
[This review was collected as part of a promotion.] I use my Samsung daily. Texting, calling, streaming and gaming
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The S24 Has a Great Screen!
on August 8, 2024
Posted by: Whatever123
[This review was collected as part of a promotion.] The S24's 4K OLED display is visually stunning. I am particularly impressed with its 120Hz refresh rate and excellent pixel density.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product is customizable
on August 8, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] This phone is amazing, I recently switched over and I love how customizable it is. You can change the theme and as an artist who is constantly changing styles, I enjoy matching my phone to how I'm feeling that day. Additionally this phone has been great with helping me organize my day to day life. The Galaxy AI is the core reason for that , it is a game changer. I now have my calendar full of reminders and a check list that AI assisted with adding into my Notes. Another thing that has helped is the live translator provided by AI. Living in a diverse city with hundreds of languages, it has helped expand my ability to communicate with others easily. The Galaxy s24 has also allowed me to take professional level photos of my art and nature. It captures the color and details so beautifully. I have experienced some glitches in the GPS where it doesn't allow me to tap my screen once I have arrived to my destination. I would have to close out the whole app and reopen when I want to use it again. The phone has also warned me about having water in my charging portal and won't allow me to charge my phone but then it will go away seconds later. These are minor issues but tedious none the less. Besides these minor inconveniences the Galaxy S24 has definitely made me happy.
Value
4
Written by a customer while visiting Samsung US