Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7 out of 5
4.7
(3,457 Reviews)
Open Ratings Snapshot
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product. 
(
22 out of 26
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5 out of 5
5
GALAXY AI is Amazing
on August 3, 2024
Posted by: NEWFLEX
[This review was collected as part of a promotion.] I absolutely Love My Galaxy S24. This device is amazing. There is.so many features. I mainly use my phone for music, YouTube, and my podcast. This device comes fully equipped with custom sound settings amongst an entry portal into the entire Samsung Galaxy.
I also really love the amazing crystal clear sleek screen perfect for movies and games.
I am enjoying Galaxy AI for pictures, gathering education information and the new lock screen entertainment feature is so much fun.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing SGS24
on August 4, 2024
Posted by: DjV214
[This review was collected as part of a promotion.] I recently got the new Samsung Galaxy S24, and I have to say, the AI features have been a game changer for me. I use my phone a lot for streaming movies, playing video games, and watching various streaming platforms, and the performance has been outstanding.One of my favorite aspects is the camera. The quality of the pictures it takes is phenomenal, and the zoom feature is incredibly impressive. It makes capturing moments so much more enjoyable.Overall, I'm loving every feature on this phone, and it has definitely enhanced my daily tech experience.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Galaxy Yet
on August 4, 2024
Posted by: MysteryT
[This review was collected as part of a promotion.] Excellent device with decent battery life and a camera that takes stunning photos.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone👍 📱
on August 5, 2024
Posted by: Cobalt
[This review was collected as part of a promotion.] This product has all the great features Samsung has been know for plus the adaptability of and android phone there was no compromise in design or in function, the quality of streaming and fluidity of games is astounding, the galaxy ai is by far the best in pushing this phone above the competition into the future
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
All the features you need.
on August 5, 2024
Posted by: Surora
[This review was collected as part of a promotion.] Good phone, has all the same features you would expect.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Great phone but very buggy
on August 5, 2024
Posted by: Dortydale
[This review was collected as part of a promotion.] Idk takes good photos and great platform just very buggy
Value
2 out of 5
2
Response from Samsung USBy R&R Team, August 6, 2024
Hey! We appreciate you reaching out to us. Your reviews are very important to us as we make changes and improvements. We see that you are reaching out to let us know about the S24. The S24 has an adaptive Vision Booster and 1~120Hz adaptive refresh rate ensures optimal viewing of whatever you’re watching and can adapt to various lighting conditions seamlessly. We would like to gather more information about what you are experiencing so that we can look into a resolution for you. Reach out to us at Samsung Support so that we can get started. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Samsung Phone
on August 5, 2024
Posted by: Pinu903
[This review was collected as part of a promotion.] The Galaxy S24 is one of the best phones I've used so far. I've had Samsung since I was in middle school with my first flip phone and have never been tempted to switch to another brand because I always find what I'm looking for and what I will need in the future. The Galaxy AI is wonderful and I love interacting with it to get new ideas and thoughts.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Samsung S24
on August 5, 2024
Posted by: Itsokay
[This review was collected as part of a promotion.] The Samsung S24 isn't all that hyped up like I thought it would be. I've been having trouble with my device. Overall the picture resolution is great but the memory could be better and maybe faster speed when it comes to opening apps.
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 6, 2024
Thanks for the candid feedback. We appreciate your feedback on the Galaxy S24. Equipped with the new Exynos 2400 processor, the Galaxy S24 is fast and intelligent. It automatically improves graphics and gameplay for an enhanced visual experience. The 4000mAh battery is not only larger than its predecessor but also optimized for social media and video apps, providing an impressive 4 hours of extra video playback time compared to the Galaxy S23. If you are experiencing lag when opening an application, check out the link attached that should provide options to keep your device from slowing down. If this persists, reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS00078985/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
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Written by a customer while visiting Samsung US
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