Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
5
Sweet new phone
on August 1, 2024
Posted by: DroidGuy
[This review was collected as part of a promotion.] The new Samsung Galexy S24 is a great phone, it is running all my apps and keeps on going all day. The Galaxy AI is new for me. I love my Android!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Ai at its best!
on August 1, 2024
Posted by: Rafael
[This review was collected as part of a promotion.] So, where to start? Well, I initially had an S10e as my.main device, upgraded to the S22, and then I finally decided to upgrade this year to the Galaxy S24. Wow. This is quite the upgrade in every aspect, especially in the Galaxy Ai features offered. I use circle to sear on a daily basis and it helps me find out things very quick and easily. Being able to replace things in pictures also helps make pictures more appealing for social media and other apps. Overall the Galaxy S24 has been a worthy upgrade with everything it has to offer!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera!
on August 1, 2024
Posted by: CatAstrophe
[This review was collected as part of a promotion.] I love my Samsung Galaxy S24 with Galaxy AI. The camera takes amazing pictures, even in the dark. The battery lasts all day, and charges super quick. I would definitely recommend it to anyone looking for a new phone. If you like bigger screens go for the S24 plus or ultra. I like the smaller version because it fits in my pocket better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is awesome!
on August 2, 2024
Posted by: Amaesing78
[This review was collected as part of a promotion.] I love this phone! So many features and they keep updating it. I'm discovering new to me features almost everyday. The Galaxy keeps getting better and better! Tha AI features are helpful and make this phone a game changer!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best features, sound,and pictures
on August 2, 2024
Posted by: Trollqueen43
[This review was collected as part of a promotion.] The GalaxyS24 is one of the best device I have had with Samsung. It has awesome features, the sound is amazing anthe pictures are wonderful.
Value
5
Written by a customer while visiting Samsung US
Posted by: Kilcranp
from Tucson, AZ
Expertise:Expert
Verified Purchase:Yes
Great phone, with many useful features. The camera taks great pictures both near and close.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I miss some features from my last phone.
on August 3, 2024
Posted by: skibik
from Minnesota
Little over a week into owning the S24 and so far it seems like a decent phone. I really miss two features my last phone had and they are chop to turn on flashlight and rock to turn on camera. I thought this was an Android thing but apparently is was just a Motorola feature.
Some bad things about this phone is that I tried wireless charging on a charge station(not a Samsung brand) and I fell asleep for about an hour and woke up to a phone that I could almost fry and egg on, luckily it didn't seem to cause any ill affects to the phone. Also, one can't really use it while it is charging because it overheats bigtime, even when using a lower watt(less than 10w) charger. My last phone would get warm but not this hot. The reason I bought this phone was my previous phone that is about 2 years old the battery was getting weak and needed to be charged twice a day. This phone the battery isn't much better because of the capacity, last one was 5000mah and this is 4000mah. If I play a game on this phone for about a hour or so it will eat up half the battery, it's a puzzle game and didn't think it would stress the battery on this phone that much, I could have just as well stuck with the old phone for a while longer.
I saw reviews of the how the screen colors don't look good, after I did some changes the screen colors look great. I even have to turn the brightness down to less than half during the day but this is inside. I have yet to try it outside in the sunlight, even my last phone I couldn't see the screen on full brightness but I think with the brightness level this has I think I should be able to see it.
Not really impressed with a number of the Samsung apps, most of the normal apps I use such as phone, message, clock, photos, even the keyboard I switch to Google. Really disappointed that the phone app didn't have a built in visual voicemail feature, I even switched it out for Google Phone and for some reason the option to turn on visual voicemail is greyed out and locked. This phone uses a separate voicemail app.
So far I am pleased enough not to return it. Just disappointed in the features my last phone had that this one doesn't, and this one was triple the cost.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, September 20, 2024
Thank you for sharing your experience with the Galaxy S24! We’re delighted to hear that you’re enjoying the screen quality and overall performance of the device. We appreciate your feedback about the features you miss from your previous phone. Regarding the overheating issue during wireless charging, we recommend using Samsung-certified chargers to minimize heat during charging. Overheating can occur with third-party accessories, especially during extended charging periods. Here's a link with additional options to help keep your phone at its proper temperature. For the battery, we suggest checking for software updates as they can sometimes improve battery life during activities like gaming. We also understand your desire for features like gesture-based shortcuts and visual voicemail, and we’ll make sure your feedback is passed along. While the Galaxy S24 may not include all the same gestures, it offers many powerful customization options through Samsung’s One UI, allowing you to personalize the experience to suit your needs. If you have further questions or need assistance, feel free to reach out to us at Samsung Support. Thanks again for your feedback, and we hope you continue enjoying your Galaxy S24! -Kelvin
https://www.samsung.com/us/support/answer/ANS00076952/(overheating)
https://www.samsung.com/us/support/answer/ANS00078987/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00076952/(overheating)
https://www.samsung.com/us/support/answer/ANS00078987/ (battery)
https://www.samsung.com/us/support/galaxy-battery/optimization/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on August 3, 2024
Posted by: Kennny
[This review was collected as part of a promotion.] I love this phone it runs way smoother then the last phone I had also The Galaxy Ai is Also a really cool feature Its really cool My favorite thing about the Ai is the custom Wallpapers I find it very cool how it works 💪 But the phone it's self is like other Samsungs but better 9/10 I think the camera could be better in the dark but still Works
Value
5
Written by a customer while visiting Samsung US