Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,457 Reviews)
Rating breakdown 3,457 reviews
5 Stars
2,747
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
2
Freeze up !
on February 11, 2025
Posted by: Bigcat
[This review was collected as part of a promotion.] My phone freezes up all the time! It really sucks
Value
2
Response from Samsung USBy R&R Team, February 12, 2025
Hey Bigcat, thank you for your feedback on your Samsung Galaxy S24. We understand how frustrating it is to have your usage of your device interrupted by the freezing you mention and we would love to help you resolve this matter. We have provided a link to a troubleshooting guide to help you at your convenience. We have also shared a link to the Samsung Support Team if this experience continues, or you have any questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features!!!
on February 26, 2025
Posted by: Ms45Ta
[This review was collected as part of a promotion.] I live the camera which is clear and pristine. I can get almost anything done on my phone that I can on my computer. I'm looking forward to purchasing the next phone and move products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy continuing customer's joy
on June 18, 2025
Posted by: Earlytorise
[This review was collected as part of a promotion.] I use my phone for a number of things, with one being a learning tool reading information ranging from online banking with crypto currency on web 2 web 3 an creaters an developer information rapidly ever growing changing with purchasing to airdrop an gas fees. When, im not learning something new i enjoy a video game or several games. I have probably downloaded 100 plus games an have more room left.
All an all Galaxy has surpassed my expectations while providing benefits in all areas of interest to my pleasure with the system an operation of ease.
Weather a person is a beginner or advanced Galaxy is recommended an a staple in our household.
SINCERLY Masters house thank you Galaxy
All an all Galaxy has surpassed my expectations while providing benefits in all areas of interest to my pleasure with the system an operation of ease.
Weather a person is a beginner or advanced Galaxy is recommended an a staple in our household.
SINCERLY Masters house thank you Galaxy
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
tremendous improvement
on February 2, 2024
Posted by: Crisolnet
[This review was collected as part of a promotion.] I made the trade in for my s22 and it was the best thing I have ever done. The difference is abysmal. Better battery speed and it looks better built.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The product is square and sleek
on February 2, 2024
Posted by: Hoho7000
[This review was collected as part of a promotion.] I use phone in my daily usage visiting social media and taking photo
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone So Far
on February 2, 2024
Posted by: JuicedLad
[This review was collected as part of a promotion.] I had an s21 that I enjoyed a lot but it ended up having issues with my network. It was unfortunate because I liked a lot of what the 21 had to offer. That being said, one of the issues I did have with the 21 was while it was nice that it was thin, the side paneling was very smooth and easily would slip out if my hands. I cannot tell you how nice the solid flat edges on the 24 is. This phone feels so good to hold. And on top of that, is lighter than my 21 was. I am very happy with my upgrade to the 24. The AI is a cool addition, as well as the amazing camera and super easy to us One UI. A banger by samsung to say the least.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade after years
on February 2, 2024
Posted by: Lunar2
[This review was collected as part of a promotion.] I upgraded from the galaxy s21 , a phone finally came that made it worth upgrading.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect
on February 2, 2024
Posted by: Gatodario
[This review was collected as part of a promotion.] The biggest disappointment is the panel. Colors lack saturation. I come from an S23 and the difference is huge. Other than that the S24 is compact, versatile and feels awesome. Some AI features are a gimmick but others actually come in handy. This is the best well balanced android phone to get.
Value
4
Written by a customer while visiting Samsung US