Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Average customer rating
4.7
(3,455 Reviews)
Rating breakdown 3,455 reviews
5 Stars
2,745
4 Stars
584
3 Stars
96
2 Stars
22
1 Star
8
85%of customers recommend this product.
(
22 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 128GB (Unlocked) - Onyx Black
Customer Rating
3
It's been ok. Sometimes the screen gets stuck
on March 17, 2025
Posted by: Loosingpatience
[This review was collected as part of a promotion.] There's a delay in the phone response when typing or pressing keys.
Value
3
Response from Samsung USBy R&R Team, March 18, 2025
Hi there Loosingpatience, thank you for your feedback on your Samsung Galaxy S24. We would love nothing more than to help you resolve the frustration occuring with the responsiveness of your device. We have provided links to a few troubleshooting guides below to offer assistance at your convenience. We have also provided a link to the Samsung Support Team if this frustration continues with your device, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Nice product
on March 17, 2025
Posted by: Shelz68
[This review was collected as part of a promotion.] I love the new phone, upgraded from the S20FE, but I was a bit confused about no storage available. Overall, I like the phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing product
on March 17, 2025
Posted by: Tgar13
[This review was collected as part of a promotion.] I was real hesitant to give up my s10e because of the size but seen this phone was exactly the same size and has more memory space and several different features I did choose to upgrade .I absolutely love this phone and I am so glad I chose to upgrade
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera
on March 17, 2025
Posted by: Dani80475
[This review was collected as part of a promotion.] The seamless action across apps is amazing. I love using Spotify and Amazon music to listen to all my favorite music and calming music to sleep at night.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
One of the best!
on March 17, 2025
Posted by: Btflsmrt25
[This review was collected as part of a promotion.] The Galaxy S24 is a great option for not only a novice user with the option of easy mode but also the experiences user. Seamlessly runs multiple applications at one time, many updated features, such as stronger screens than previous galaxy devices I've had. Not only does the phone operate multiple apps but it also has a great camera, that assists the novice user in taking great photos but also the experienced, with the ability to use pro mode and save photos in many formats. Its great to not have to use the computer as much but if you do the phone connects easy allowing easy access to files on your phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable service
on March 17, 2025
Posted by: Coavs21
[This review was collected as part of a promotion.] Phone works exactly as advertised. No issues whatsoever with phone. Does not drop calls, reliable Hotspot, reliable service coverage and very durable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on March 17, 2025
Posted by: Hisqueen
[This review was collected as part of a promotion.] Great battery life. Apps are seemless and run smoothly
I use my phone for work and never have issues with any of my nursing apps.
I use my phone for work and never have issues with any of my nursing apps.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S24 A Subtle Yet Powerful upgrade
on March 17, 2025
Posted by: Cho2025
[This review was collected as part of a promotion.] The Samsung Galaxy S24 is a refined flagship with a brighter 6.2-inch AMOLED display (2,600 nits), 120Hz refresh rate, and a sleek design. Performance is smooth with the Snapdragon 8 Gen 3 (U.S.) or Exynos 2400 (global), and Galaxy AI features like Live Translate and Generative Edit add real value. The 50MP main camera, 12MP ultra-wide, and 10MP 3x telephoto lens deliver improved low-light performance, though hardware remains mostly unchanged from the S23. Battery life is solid, lasting a full day, but charging speeds remain at 25W (wired) and 15W (wireless). Pros: Stunning display, useful AI features, improved Nightography, 7 years of software support. Cons: Minimal upgrades from S23, slow charging, Exynos/Snapdragon disparity. Verdict: A great upgrade for S22 users or older, but S23 users may not find it compelling enough to switch.
Value
5
Written by a customer while visiting Samsung US