Customer reviews from philips.com
Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Average customer rating
4.5
(424 Reviews)
Rating breakdown 424 reviews
5 Stars
288
4 Stars
88
3 Stars
25
2 Stars
11
1 Star
12
92%of customers recommend this product.
(
358 out of
391)
Customer Reviews for Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Customer Rating
5
Love this new sleek design
on February 10, 2021
Posted by: CLNK
Gender:Female
[This review was collected as part of a promotion.] I love that the new Philips Sonicare Prestige 9900 has a little light that comes on when you press too hard on your teeth. I have this issue where I press really hard - not only does the light come on but it makes a different vibration when you press too hard. I love the color of the new sonicare too and it is super light and really quiet which is really nice. In exchange for my honest review I was paid a compensation for trying this new Sonicare out.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Elaine NG
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this at the end of the year 2022, but it had some quality issues and I submitted my exchange request, they changed my toothbrush without a second thought, nice service and buying experience.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: AnythingAI
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently upgraded to the Philips Sonicare DiamondClean 9900 Prestige, and oh, what a game changer! The SenseIQ technology genuinely tunes into my brushing style, tweaking its performance in real-time. I was stunned at how it reached the tricky spots, making plaque removal a breeze. And despite its powerful cleaning, it’s quite gentle on my gums. I saw less redness and puffiness in just two weeks. The stain removal feature is a winner too, my teeth look noticeably brighter. Plus, the color options are a chic touch. This toothbrush is an investment in my oral hygiene I'm thrilled about
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: LBinVA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I selected this model for feedback on my brushing with app features. If the phone isn’t close by, later the syncing sometimes works correctly and sometimes not. App has small lettering and no ability to change so then I have to put on my glasses too. The brush itself is styled nicely and performs well but some of the program settings cannot be changed without the app.
Written by a customer while visiting philips.com
Posted by: Charley023
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's worth the price! I can definitely feel this one can clean my teeth more efficiently and effectively, and the mobile app could tell me where I might miss. It's also now much easier to wash the toothbrush when there is no gap between the power button and the body. The travel case is also really well-designed.
Written by a customer while visiting philips.com
Posted by: Jahha
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really think this toothbrush is worth the investment. I would have given it 5 stars but am disappointed that the app does not allow for multiple users with different toothbrush heads to use. For the cost it should allow a couple to have one base with two toothbrush heads and both being able to record their usage on the app from each of their phones.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Dee M
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The app is very helpful for learning how to get full coverage of your mouth when brushing your teeth. My mouth feels cleaner than any other toothbrush.after a while you Don’t even need the app for your daily cleanings.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: LMCShopper
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This was my 3 or 4th Sonicare toothbrush, so I do love the brand and the functionality of the sonic brush design/process. However, the newer brushes rely too much on the App for a feeling of ease of use. With this brush, you need to use the App to adjust too many settings, whereas the previous models allow for quick and easy adjustment right on the brush handle. As the App tends to fall out of sync with this brush head and seems to require you to bring the iPhone or other device housing the App near to your brush handle for connection each time, it is a non-starter for me. I returned this model and purchased one of the older models to replace the one that had stopped working. Lession learned: new technology is not always better or more efficient.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, November 19, 2025
Hello!
We appreciate your loyalty and we’re sorry to hear about your experience. Thank you for bringing this to our attention. Please consider reaching out to us if you need assistance in any way or want help choosing a model tailored to your needs.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We appreciate your loyalty and we’re sorry to hear about your experience. Thank you for bringing this to our attention. Please consider reaching out to us if you need assistance in any way or want help choosing a model tailored to your needs.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com