Customer reviews from philips.com
Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Average customer rating
4.5
(424 Reviews)
Rating breakdown 424 reviews
5 Stars
288
4 Stars
88
3 Stars
25
2 Stars
11
1 Star
12
92%of customers recommend this product.
(
358 out of
391)
Customer Reviews for Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Customer Rating
1
Disappointed
on January 26, 2022
Posted by: Arizona5
Gender:Female
I did the firmware update after my first use, and the toothbrush stopped working. I need to return it but when I put the model number in, it says there's no product with that number. I'd really appreciate help with this. I bought this product because I had a Sonicare toothbrush that lasted 18 years, I counted on the reliability and reputation of the company to have this new one for a long time as well. I would still recommend this product because I know it’s good, I just got a lemon.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, January 31, 2022
Hi,
Thanks for your review regarding your new Sonicare 9900 Prestige toothbrush. We are really sorry to hear that it has stopped working after you connected it to the app. We will be more than happy to help you with this issue. Could you first fully charge your Sonicare for 24 hours and test? If there are no improvements, can you reconnect your Sonicare to the app and allow any updates to complete. We hope by following these steps your Sonicare will power back on again for you.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for your review regarding your new Sonicare 9900 Prestige toothbrush. We are really sorry to hear that it has stopped working after you connected it to the app. We will be more than happy to help you with this issue. Could you first fully charge your Sonicare for 24 hours and test? If there are no improvements, can you reconnect your Sonicare to the app and allow any updates to complete. We hope by following these steps your Sonicare will power back on again for you.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Mixed success
on August 28, 2021
Posted by: StevesNotImpressed
Gender:Male
I liked everything about this toothbrush -- its features, ease of use, light weight and precision. I was very excited to use the product because I felt it would make for a much better brushing experience. The unit stopped working after less than two weeks, despite the fact that I cleaned it after every use, never dropped it and kept it charged. Big disappointment, especially considering how expensive it was. I brought it back to the store for a full refund.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 2, 2021
Hi Steve,
Thank you for leaving us a feedback about your Sonicare. We are sorry to hear that it did not live up to the longevity we have designed it to have. We are however, glad to hear that you were able to return it and have received your refund. Again, apologies for the inconvenience.
Should you have other concerns, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for leaving us a feedback about your Sonicare. We are sorry to hear that it did not live up to the longevity we have designed it to have. We are however, glad to hear that you were able to return it and have received your refund. Again, apologies for the inconvenience.
Should you have other concerns, please feel free to get in touch via Facebook (@Philips) or Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
Deeply Flawed Product That Doesn't Last
on October 23, 2025
Posted by: jsifre
I have been using Sonicare toothbrushes for roughly 15 years and the once high quality is at an all-time low. I have had this toothbrush replaced 5+ times because the metal shaft that holds the head in place inevitably shakes itself loose. Sometimes it lasts a year, sometimes it lasts a few weeks, but it will happen and it makes the toothbrush unusable.
It's unacceptable for a top of the line model, let alone any model within the Sonicare product line, to not last more than a few weeks or months.
I would not recommend purchasing this product.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, October 24, 2025
Hello there.
Thank you for sharing your experience, and we’re sorry to hear about the issues with your Sonicare toothbrush over the years. It’s disappointing to learn that the quality hasn't met your expectations, especially for a top-of-the-line model.
Feel free to reach out to us on social media via Facebook/Instagram (@Philips) or X (@PhilipsCare), or through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Our support team is ready to provide assistance and explore options that could help resolve the problem.
Thank you for your longtime trust in Sonicare, and we hope to make things right for you.
Philips Consumer Care.
Thank you for sharing your experience, and we’re sorry to hear about the issues with your Sonicare toothbrush over the years. It’s disappointing to learn that the quality hasn't met your expectations, especially for a top-of-the-line model.
Feel free to reach out to us on social media via Facebook/Instagram (@Philips) or X (@PhilipsCare), or through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Our support team is ready to provide assistance and explore options that could help resolve the problem.
Thank you for your longtime trust in Sonicare, and we hope to make things right for you.
Philips Consumer Care.
Written by a customer while visiting philips.com
Customer Rating
5
Really works better
on November 6, 2022
Posted by: Family Dental
Gender:Male
After 2 uses, I could feel the difference in my teeth. I've used Sonicare for years, and this is best by far. No impressed with the APP, but the new head design gets between the teeth and makes my teeth feel smooth and clean. This time, I actually read and followed the brushing instructions. Hold the brush at 45 degree angle. I really don't care about the sensors, and the strength of the ultrasonic vibration seems similar to my old diamond clean. The travel case is compact. My last brush failed in less than 2 years, hopefully this will last longer. Photos show app feedback and comparison to older brush design.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Powerful and Effective
on February 11, 2021
Posted by: AZ48
Gender:Female
[This review was collected as part of a promotion.] The toothbrush comes with a nice travel case which has the capability to charge the toothbrush while still in the case. It also has a good charging base in which the charger is separate allowing for easy cleaning of the base when needed.
The toothbrush has 3 different intensity settings. I used the strongest one. The toothbrush is a little loud on the strongest setting but its my teeth incredibly clean. With my regular toothbrush, I normally have some coffee stains even after brushing but noticed them lightening after one use of this toothbrush.
The toothbrush has 3 different intensity settings. I used the strongest one. The toothbrush is a little loud on the strongest setting but its my teeth incredibly clean. With my regular toothbrush, I normally have some coffee stains even after brushing but noticed them lightening after one use of this toothbrush.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Just okay for the price.
on February 7, 2023
Posted by: Theresa23
The best part of this toothbrush is the case and type C charger. The case is compact and beautiful and the magnetic closure is good too although I wish it were a little stronger. The toothbrush itself works great. I would recommend to someone who does NOT change brush modes. I however do change brush modes. You can't do that from the handle of the brush, you must open the app on phone to do so. When you are rushing, that is not feasible. I also thought that this was a smart brush that would change modes based on the brush head being used but to my disappointment, that is not a feature either. I would like a little more weight in the brush handle as it feels like it's going to fall out of my hands quite a bit. It's not slippery, just weightless... feels cheap, especially when compared to the original sonicare Diamondclean. If you are like me, you want something beautiful in your bathroom and this brush just is not as beautiful as my white and silver original sonicare diamondclean. Speaking of white and silver, what are these horrible colors this 9900 comes in??? I have the champagne color thinking it would be tolerable but I'm definitely having buyers remorse. I have gone back to using my non smart diamond clean. One last thing, the app does not guide you to brush the biting surfaces of teeth so when you run your brush over those surfaces you will take time away from other surfaces and your app will say you did not brush for 2 minutes. The touch up option on app is hit or miss as it sometimes pops up and sometimes it doesn't. Do yourself a favor and just buy the non smart original diamondclean.
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi Shetty, Philips Consumer Care, February 15, 2023
Hi there,
We appreciate your feedback on the toothbrush's design and functionality. We are sorry to hear that it did not meet your expectations, especially when it comes to changing brush modes and the weight of the brush hand. We will take note of your feedbacks and will definitely share your it with our product development team.
If you have any additional questions, please get in touch via Social Media. We're available on Facebook (@Philips) and Twitter (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
We appreciate your feedback on the toothbrush's design and functionality. We are sorry to hear that it did not meet your expectations, especially when it comes to changing brush modes and the weight of the brush hand. We will take note of your feedbacks and will definitely share your it with our product development team.
If you have any additional questions, please get in touch via Social Media. We're available on Facebook (@Philips) and Twitter (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Touch buttons don't belong on a toothbrush
on August 27, 2025
Posted by: Joshuafromfl
Whoever chose to put a touch sensitive control on an electric toothbrush should be fired and so should everyone who signed off on it
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, August 28, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Don’t waste your money… get a different model
on August 19, 2022
Posted by: Chelly M
Gender:Female
Let me start by saying I’ve been using a sonic are toothbrush for over a decade now. I bought this one because of the charger and cute color. It worked at first, but 6 months after using it, the toothbrush became abnormally loud. It think it has caused me significant hearing loss and I’m only in my thirties. I wish I would have stopped using it as soon as it became loud.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 24, 2022
Hi Chelly,
Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience with our Sonicare, Please know that our electric toothbrushes should make a "buzzing" sound at around 60 decibel, which is comparable to the volume of a normal conversation at close distance. If this is not the case for you, we would like to ask if you could get in touch with us via social media, so we can have a closer look at this for you. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Hope to speak to you soon
Kind regards,
Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience with our Sonicare, Please know that our electric toothbrushes should make a "buzzing" sound at around 60 decibel, which is comparable to the volume of a normal conversation at close distance. If this is not the case for you, we would like to ask if you could get in touch with us via social media, so we can have a closer look at this for you. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will be happy to help you further!
Hope to speak to you soon
Kind regards,
Written by a customer while visiting philips.com