Customer reviews from philips.com
Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Average customer rating
4.5
(424 Reviews)
Rating breakdown 424 reviews
5 Stars
288
4 Stars
88
3 Stars
25
2 Stars
11
1 Star
12
92%of customers recommend this product.
(
358 out of
391)
Customer Reviews for Philips Sonicare - 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ - Pink
Posted by: Xakattak
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It failed one week before the warranty expired. Fortunately Philips replaced it immediately. However, the new brush does not pair with the app. But as fair as the product goes, it’s a great brush. My teeth have never been cleaner.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Amazing cleaning job - expensive but worthy
on August 21, 2025
Posted by: DwtnToronto
Gender:Male
Just upgraded from a 6100 that I've had for many years that finally died. I managed to fix it myself (thanks YouTube) before the 9900 arrived but figured I'd give it a shot anyhow. The 9900 is a huge, huge upgrade. The app is nice and all (especially for changing modes on the brush), but really this toothbrush just does an incredible cleaning job. It's expensive, but so far a worthwhile investment. It does a much deeper clean than any other Sonicare I've had.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Sinboxer
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overpriced for starters and you actually need to grab your phone and connect to the app for it to register usage 👎🏻
Written by a customer while visiting philips.com
Customer Rating
2
Great Until It Stopped Working - Don't Buy
on October 22, 2025
Posted by: Hal2025
It stopped working just short of two years. When it worked, I really enjoyed it, and this wasn't my first Sonicare toothbrush. For the price point, I expected better quality. I would highly recommend purchasing a cheaper version or a different brand; it's not worth the money to replace it every couple of years. There are no replacement parts for the handle, so you will need to rebuy the entire item. Such a disappointment!
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, October 23, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
not as good as expected
on April 7, 2022
Posted by: rudyhg
Gender:Male
[This review was collected as part of a promotion.] I find it difficult to brush and get the system to recognize the correct brushing time. Therefore it asks me to "rebrush" areas that don't require. I find myself changing hand and positioning my body in awkward position just to get the system to recognize that I am brushing. Consequently I have given up and brush without using the app. Should have kept to the non-wifi appliance.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, April 11, 2022
Hi. Thank you for taking the time to write a review for us. Even though it's difficult to hear the not-as-good-as-expected part of your feedback, we appreciate your sharing your experience, so we can keep improving our app.
We highly recommend that you make sure that both your toothbrush and app are updated to their most recent firmware version in order to avoid syncing issues and incorrect data saving.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
We highly recommend that you make sure that both your toothbrush and app are updated to their most recent firmware version in order to avoid syncing issues and incorrect data saving.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
1
Philips Sonicare Buyer's Beware
on September 1, 2025
Posted by: Boris123!@#
Gender:Male
It's time to say goodbye to Philips Sonicare. After owning three of their toothbrushes, I'm convinced the brand has major quality control issues. Each one lasted only a year and a half to two years before breaking down completely.
My experience isn't unique, either. A quick search on Reddit shows countless others facing the same problem, with many users reporting a similar two-year lifespan for their devices.
I'm finally switching to the Oral-B iO series and would advise anyone considering a new electric toothbrush to avoid Philips Sonicare.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, September 2, 2025
Hello there. We're sorry to hear about your experience with our Philips Sonicare toothbrushes, and we appreciate you bringing this to our attention. It's important to us that our customers are satisfied with our products, and we're dedicated to resolving any issues you may have encountered. We'd like to look into your case and ensure a prompt resolution for your issue. Please consider reaching out to us for assistance. We're available on social media platforms like Facebook and Instagram (@Philips) or X (@PhilipsCare). If social media isn't your preference, you can also contact us through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page. Additionally, we'd like to remind you that Philips Sonicare products come with a global two-year warranty. This warranty reflects our commitment to quality and customer satisfaction, and we'd be happy to assist you through this process. Thank you for your patience and understanding. We look forward to helping you.
Written by a customer while visiting philips.com
Customer Rating
1
Buggy product drives me nuts
on May 2, 2022
Posted by: LikedOldModelBetter
Gender:Female
[This review was collected as part of a promotion.] Randomly switches intensity settings, mostly mid-brushing session. App doesn’t detect brush head position properly. Difficult to fit in travel case. Battery runs down quickly.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 3, 2022
Hi Sharon,
Thank you for writing your review, your opinion is highly valued. We're sorry to hear that your toothbrush is changing settings mid-use, and your app is not detecting your brush head. Allow us to share some tips that may help you connect to the app:
1. Go to your phone settings
2. Open Bluetooth
3. Click on (i) and select 'Forget This Device' for Philips Sonicare
4. Place the toothbrush on its original charger
5. Initiate a toothbrush handle reset
6. Press/release the power button 10 times within 5 seconds while the toothbrush is on the charger
7. All the lights on the toothbrush will turn on in a rapid sequence if the reset is successful
8. Open the Sonicare app, and accept the pairing request when prompted
Furthermore, we recommend cleaning your toothbrush after every use for optimal functionality. This will ensure that no toothpaste residue builds up, causing malfunction.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Thank you for writing your review, your opinion is highly valued. We're sorry to hear that your toothbrush is changing settings mid-use, and your app is not detecting your brush head. Allow us to share some tips that may help you connect to the app:
1. Go to your phone settings
2. Open Bluetooth
3. Click on (i) and select 'Forget This Device' for Philips Sonicare
4. Place the toothbrush on its original charger
5. Initiate a toothbrush handle reset
6. Press/release the power button 10 times within 5 seconds while the toothbrush is on the charger
7. All the lights on the toothbrush will turn on in a rapid sequence if the reset is successful
8. Open the Sonicare app, and accept the pairing request when prompted
Furthermore, we recommend cleaning your toothbrush after every use for optimal functionality. This will ensure that no toothpaste residue builds up, causing malfunction.
If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Written by a customer while visiting philips.com
Customer Rating
2
Great brush head, no need for techy stuff
on April 20, 2022
Posted by: sonicaregeek
[This review was collected as part of a promotion.] I think this is an excellent toothbrush. I love that the brush head specializes in gums, plaque, AND whiteness. But I have no need for the app and all the techy stuff that makes it so expensive. My hygienist tells me every visit that I have excellent dental hygiene. I wish they would make a version of this toothbrush without the computer capability. I would give that brush 5 stars.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, April 22, 2022
Hi,
Thanks for writing a review regarding the Sonicare 9900 Prestige Toothbrush. We are really pleased to hear that you have been enjoying the excellent brushing benefits and that your dentist hygienist notices the effects also, maybe it's worth an extra star or two! The 9900 Prestige is our most advanced toothbrush, and through the unique technology offers users to brush with real-time guidance about pressure, motion, coverage, duration and frequency. You can also view progress reports by day, week, month and year, alongside tips to improve your brushing. We are aware though that everyone has individual needs, so not all of our toothbrushes work with the app, you can find our full range here: https://www.usa.philips.com/c-m-pe/electric-toothbrushes/latest#availability=instock&layout=12
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for writing a review regarding the Sonicare 9900 Prestige Toothbrush. We are really pleased to hear that you have been enjoying the excellent brushing benefits and that your dentist hygienist notices the effects also, maybe it's worth an extra star or two! The 9900 Prestige is our most advanced toothbrush, and through the unique technology offers users to brush with real-time guidance about pressure, motion, coverage, duration and frequency. You can also view progress reports by day, week, month and year, alongside tips to improve your brushing. We are aware though that everyone has individual needs, so not all of our toothbrushes work with the app, you can find our full range here: https://www.usa.philips.com/c-m-pe/electric-toothbrushes/latest#availability=instock&layout=12
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com