Customer reviews from SanDisk
SanDisk - 512GB Ultra Dual Drive USB Type-C Flash Drive (SDDDC4-512G-G46) - Luxe
Average customer rating
1
(4 Reviews)
Rating breakdown 4 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
4
0%of customers recommend this product.
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0 out of
2)
Customer Reviews for SanDisk - 512GB Ultra Dual Drive USB Type-C Flash Drive (SDDDC4-512G-G46) - Luxe
Customer Rating
1
100% defective. Extreme overheating. Doesn't work.
on July 10, 2024
Posted by: PadresRobert
The product is 100% defective. If you want to transfer large files it will stop midway. It will randomly disconnect and say it was ejected improperly. It will also get so hot that it burns your fingers. This happened to me with the original purchase and 3 replacement drives. Do not buy this under any circumstances.
No, I would not recommend this to a friend.
Response from SanDiskBy SM OLS, July 11, 2024
Hello,
We apologize for the inconvenience caused to you. Please accept my sincere apologies for the experience you experienced. Since you are experiencing a problem while using the SanDisk Ultra Dual Drive Luxe, it would be best to contact our technical team directly so we can investigate the problem and help you with technical support and possible warranty replacement if necessary.
You can contact our technical support team directly by opening a support ticket with a brief question and possible error screenshot at https://support-en.wd.com/app/askweb. We will be happy to assist you.
We apologize for the inconvenience caused to you. Please accept my sincere apologies for the experience you experienced. Since you are experiencing a problem while using the SanDisk Ultra Dual Drive Luxe, it would be best to contact our technical team directly so we can investigate the problem and help you with technical support and possible warranty replacement if necessary.
You can contact our technical support team directly by opening a support ticket with a brief question and possible error screenshot at https://support-en.wd.com/app/askweb. We will be happy to assist you.
Written by a customer while visiting SanDisk
Customer Rating
1
Very slow
on October 13, 2022
Posted by: Andromir234
I tried to transfer files from M2 SSD to this USB stick via USB3 port. Maximum speeds I was getting was 52MB/s. Average - 25 MB/s. Other manufacturer's USB drive was steady at 100 MB/s. I am not sure if this drive is faulty or that's it's maximum speed indeed.
Response from SanDiskBy SM OLS Team, October 14, 2022
Hello,
I am Will from SanDisk® Global Support Team. The speed of a USB Drive depends upon various factors. The interface used to connect with computer may limit the speed of the drive as well. However, in order to isolate the possibilities of the issue that you are facing we may have to perform a speed test on your USB Drive to check if it is performing within the expected specifications. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your USB is eligible for a possible replacement. I would suggest you to please contact SanDisk® support at 1-866-SANDISK and we will isolate the issue and will assist you towards a resolution.
Thank you,
Will,
SanDisk® Support.
I am Will from SanDisk® Global Support Team. The speed of a USB Drive depends upon various factors. The interface used to connect with computer may limit the speed of the drive as well. However, in order to isolate the possibilities of the issue that you are facing we may have to perform a speed test on your USB Drive to check if it is performing within the expected specifications. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your USB is eligible for a possible replacement. I would suggest you to please contact SanDisk® support at 1-866-SANDISK and we will isolate the issue and will assist you towards a resolution.
Thank you,
Will,
SanDisk® Support.
Written by a customer while visiting SanDisk
Customer Rating
1
such a waste...
on May 13, 2025
Posted by: Murat
very frustrated with the product. gets heat a lot. very slow at reading and writing.
No, I would not recommend this to a friend.
Response from SanDiskBy SM OLS, May 13, 2025
We are so sorry to hear about your experience. Overheating and slow performance may indicate a potential issue with the drive or usage environment. If the issue continues, please get in touch with the support team for further assistance by opening a ticket at (https://support-en.sandisk.com/app/askweb)
Written by a customer while visiting SanDisk
Customer Rating
1
Doesn’t work with iPad pro
on January 1, 2026
Posted by: DonS
It does not work with my iPad Pro. This is the sole purpose of why I bought it, so it’s just a brick.
Response from SanDiskBy SM OLS, January 2, 2026
We are so sorry to hear about your experience. This drive works through the Files App on iOS devices. Kindly ensure your iOS is updated and use the Files app to access the drive(https://support-en.sandisk.com/app/answers/detailweb/a_id/50917). If the issue continues, please get in touch with our support team for further assistance by opening a ticket at (https://support-en.sandisk.com/app/askweb)
Written by a customer while visiting SanDisk