Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Average customer rating
4.2
(137 Reviews)
Rating breakdown 137 reviews
5 Stars
85
4 Stars
22
3 Stars
11
2 Stars
6
1 Star
13
80%of customers recommend this product.
(
77 out of
96)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Customer Rating
5
Comes in handy to be able to fold your phone up
on July 6, 2025
Posted by: scr62
I bought the razor in May I love it that's exactly what I want it to do!
Response from motorola.comBy Mitch, Motorola Customer Care, July 6, 2025
Thank you for the love, Scr62. We’re so glad to hear you’re enjoying your Razr and that the foldable design is delivering exactly what you were looking for. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
2
Avoid if you care about music quality.
on June 4, 2025
Posted by: ACE7F22
Audio quality sucks, and is there no built in DAC?
Literally, my music sounds awful, unbalanced, the volume jumps over the middle section, being either too quiet, or too loud with Bluetooth, and I literally hear my music skipping like the processor just can't handle the stress of playing Spotify with an EQ. Coming from Samsung, an LG G8, and One Plus, I didn't even know a modern smartphone could handle music so horribly.
Response from motorola.comBy Carlos, Motorola Customer Care, June 5, 2025
Thank you for taking the time to share your experience. We’re sorry to hear you're not satisfied with the audio quality on your device. That’s certainly not the experience we want you to have, especially when it comes to something as important as enjoying your music.
While many modern smartphones rely on software-based audio processing and external DACs (via USB or Bluetooth accessories), we understand your frustration, especially coming from devices known for their high-quality audio components. Your feedback is extremely valuable, and we’ll be sure to share it with our product team to help guide future improvements in audio performance. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
While many modern smartphones rely on software-based audio processing and external DACs (via USB or Bluetooth accessories), we understand your frustration, especially coming from devices known for their high-quality audio components. Your feedback is extremely valuable, and we’ll be sure to share it with our product team to help guide future improvements in audio performance. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
4
Easy to setup, easy to use!
on February 26, 2025
Posted by: DaMarv808
from Hilo, HI
Purchased the Razr to retire my old Android phone. After installing the SIM card from my old phone into the Razr, transferring the files into the Razr was fast and smooth, and was completed without glitches. The camera works well, pictures are good as expected, the audio is great, just had to install different ringtones since the factory tones wasn't appealing. One difficulty is finding a case to protect the Razr. The one that's on now is good for protection, but is lousy in staying attached to the phone. Also, with the attached case, it makes the Razr a little thicker to hold, and I can feel it when carrying it in my Jeans front pocket. It's a bit of a nuisance, but I can live with it until I get another case. All in all, I like my new Razr (the first I've owned), wished it wasn't so expensive, but it's a good investment, well worth my money.
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, February 28, 2025
Hi DaMarv808, We appreciate you taking the time to share your detailed feedback. We’re glad to hear that you loved the camera quality and overall features. We’re sorry to learn that the case protection does not meet your expectations. But we are glad that all in all you loved the phone. You can join our online community if you would like to know more about the exciting features of our devices: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
3
Great buy need improvement
on March 28, 2025
Posted by: Adam99
I'm using it one month now, pretty much good, but when I'm using apps that consuming GPS it get stuck abd laggy
Response from motorola.comBy Carlos, Motorola Customer Care, March 29, 2025
Thank you for sharing your feedback! We're glad you're enjoying the phone overall. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
4
on May 24, 2025
Posted by: scottang
from Tracy, CA
Kinda bummed cuz I was super excited for this phone but to be fair the reviews were split, after only 2 days and less than 10 folds in, I just can't with the crease... if the slight groove in the phone already bothers me, it will only get worse. Love the camera and how vibrant it makes pics look - made a couple videos that look amazing! Phone got pretty warm when charging, used Motorola wireless charger, so ...... All things considered, this is a fun-in-mind phone ready to verify your participation in life's adventures!
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, May 26, 2025
Hi Scottang, Thank you for sharing your honest experience with us. We’re sorry to hear that the crease impacted your excitement. We understand how important every detail is, especially when you’re looking forward to a new phone. The feedback about the camera and video quality is great to hear, and we're glad those features brought some joy to your experience. We also appreciate your notes about wireless charging and device warmth. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please check the email that we have sent you so we can further discuss this matter. Thank you.
Written by a customer while visiting motorola.com
Customer Rating
5
Like everything about this phone.
on May 28, 2025
Posted by: Noodle
This was a replacement for my 2022 Razr, great phone.
Response from motorola.comBy Mitch, Motorola Customer Care, May 28, 2025
Hi Noodle, Thank you for your great feedback! We're delighted to hear that you're enjoying everything about your new phone and that it’s been a great replacement for your Razr 2022. We appreciate your continued support. If you're interested, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
4
Love but...
on November 22, 2024
Posted by: Kali
from Baltimore MD
Well I originally bought this phone for my birthday. It's a really great fall and I haven't had a new phone since 2019 so I'm still getting installed the features and everything on it I got a lot of compliments on his phone. I only critique about this phone is when I am sending a text message or answering my phone call where you literally just chilling my phone will randomly restart all on its own and I don't know if that's about. It's not like the phones overheating or anything hope your full battery and it just I don't know what we restart
No, I would not recommend this to a friend.
Response from motorola.comBy Aria, motorola Customer Care, November 23, 2024
Hello Kali, thank you for sharing your feedback regarding the Motorola Razr Plus (2024). We’re glad to hear you're enjoying your new device and appreciate the compliments on its design!
Regarding the problem of random restarts, we understand how frustrating that can be. Since the phone isn’t overheating and has a full battery, we'd like to help you on this matter. Write us an email at supportforums@motorola.com. We'll be happy to help.
Regarding the problem of random restarts, we understand how frustrating that can be. Since the phone isn’t overheating and has a full battery, we'd like to help you on this matter. Write us an email at supportforums@motorola.com. We'll be happy to help.
Written by a customer while visiting motorola.com
Customer Rating
4
As good as you need,
on September 9, 2024
Posted by: Decent camera
Had a cracked screen and lost my trade in value, so I stepped down from a galaxy s24 ultra, and feel that I haven't given up anything
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, September 9, 2024
Thank you for sharing your feedback, Decent. We're sorry to hear about the concern with your cracked screen and the impact on your trade-in value. It’s great to know that you’re still satisfied with your current device and haven’t felt like you’ve compromised on quality. If you ever need help, give us a holler or reach out to our official Moto Razr community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com