Customer reviews from motorola.com
Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Average customer rating
4.2
(137 Reviews)
Rating breakdown 137 reviews
5 Stars
85
4 Stars
22
3 Stars
11
2 Stars
6
1 Star
13
80%of customers recommend this product.
(
77 out of
96)
Customer Reviews for Motorola - Refurbished Excellent - razr+ 2024 256GB (Unlocked) - Midnight Blue
Customer Rating
1
No thanks
on July 20, 2025
Posted by: Finnegan
I returned it after 2 days. I kept getting a notification that said, "phone service has been temporarily turned off by carrier.". Then, it froze when I tried to open settings. That was enough for me.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 21, 2025
Hi Finnegan, We're sorry to hear that you had to return your phone and that your experience did not meet expectations. The notification you received about phone service being temporarily turned off typically relates to a carrier-side concern, and the freezing behavior is definitely not what we want for any of our users. We appreciate your feedback, and we truly regret that this was your experience. If you ever decide to give Motorola another try in the future, we’d love the opportunity to provide you with a better experience. Please don’t hesitate to reach out if you have any questions or need support with any future Motorola products.
Written by a customer while visiting motorola.com
Customer Rating
5
Does have Great Features.
on June 30, 2025
Posted by: Moto 2025
from Colorado
So Far ! My RAZOR FLIP Is EVERYTHING and MORE ! . . .
I would recommend this to a friend!
Response from motorola.comBy Carlos, Motorola Customer Care, July 1, 2025
We're absolutely thrilled to hear that you're loving your RAZOR FLIP! It means a lot to know it's living up to (and exceeding!) your expectations. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
Just what the doctor ordered
on December 4, 2025
Posted by: Robby
I've been wanting a razer for a long time. It came on sale so I bought it. Folded it is easy to put in a pocket or clip on carrier. I can do most things without opening it up to the bigger screen. It's fast and has a great screen.
I would certainly buy it again.
I would certainly buy it again.
Response from motorola.comBy Carlos, Motorola Customer Care, December 5, 2025
Hi Robby, Thank you for sharing your experience! We're happy to hear that you’re enjoying your new Razr and that it fits comfortably into your daily routine. It’s great to know the compact design, performance, and display are meeting your expectations.To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
5
Perfect Phone
on September 30, 2024
Posted by: Hap M
from Raleigh, NC
Had a month works great, and love all the features
Response from motorola.comBy Mitch, Motorola Customer Care, October 1, 2024
Hi Hap M, Thank you for your feedback! We are glad you are happy with your phone, especially with all the features. If you have any questions or need assistance, feel free to reach out to this link: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en
Written by a customer while visiting motorola.com
Customer Rating
2
The frame breaks easy
on July 28, 2025
Posted by: Flip phone lover
from MO
I had a non Motorola flip phone for 2+ years with no issues. I've now on my 3rd Razr+. My last one had a Motorola branded case. Both times I dropped the phone while it was closed and somehow the phone frame breaks and goes through the screen. It's super frustrating. I got insurance on the 2nd phone but I wish I switched brands.
No, I would not recommend this to a friend.
Response from motorola.comBy Mitch, Motorola Customer Care, July 28, 2025
We're sorry to hear about your experience. We understand how frustrating and disappointing it must be, especially after taking precautions like using a Motorola-branded case and insurance. We'll relay your feedback to the team. If there’s anything we can do to assist with your current device, please don’t hesitate to let us know. We're here to help in any way we can.
Written by a customer while visiting motorola.com
Customer Rating
5
Great features and design
on December 8, 2024
Posted by: Briggitte
from Killeen, Texas
I was so scared because I was an apple user for about a decade but I am so happy I made the change and I love my phone and it's features. I have not had any issues so far
I would recommend this to a friend!
Response from motorola.comBy Mitch, Motorola Customer Care, December 9, 2024
Thank you so much for sharing your experience, Briggitte. We’re thrilled to hear that you’re loving your new phone and its features. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com
Customer Rating
5
Great battery life, I finally got my pocket back!
on August 24, 2024
Posted by: Gcdarrow
from Ohio
I've owned several Motorola phones in my life and this one is the best by far!
I had the OG Razr right up to the the remake and now the Razr +.
The closure system is so satisfying it is certainly the best folding phone on the market today.
Stop waiting and get yours today!
I had the OG Razr right up to the the remake and now the Razr +.
The closure system is so satisfying it is certainly the best folding phone on the market today.
Stop waiting and get yours today!
Response from motorola.comBy Motorola Customer Care, Aria, August 24, 2024
Hi, Gcdarrow. Wow, we're thrilled to hear that you love your Motorola Razr Plus 2024. especially its battery life. Your input is invaluable, and we're delighted to hear that you enjoy the device. If you need assistance with your Motorola device, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en. –Aria
Written by a customer while visiting motorola.com
Customer Rating
5
Great phone
on August 26, 2024
Posted by: Hong
from TX
I upgraded from Moto 5g to razr+ 2024.Best flip phone I ever have.4" front screen is awesome.
Response from motorola.comBy Mitch, Motorola Customer Care, August 26, 2024
Thank you so much for your feedback, Hong. We're thrilled to hear that you're enjoying your new Razr+ 2024 and that the 4" front screen is working well for you. To be up to date with our devices, please follow our official community page: https://forums.lenovo.com/t5/motorola-razr-50-ultra-motorola-razr-2024/bd-p/razr_50_ultra_razr_plus_2024_en.
Written by a customer while visiting motorola.com