Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Great phone
on July 9, 2025
Posted by: TheGreatReaper
[This review was collected as part of a promotion.] The S24 Ultra has been one of the best phones I have owned. The Galaxy AI works flawless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
4 out 5 for my 24 samsumg ultra 1TB
on July 9, 2025
Posted by: vergarakia
[This review was collected as part of a promotion.] Galaxy Ai is a great the phone over all is great the only thing i will change and will make 5 out of 5 for mi is having the ability to add more storage as even the 1Tb is not much to keep all your info in the phone
Value
4
Response from Samsung USBy R&R Team, July 10, 2025
Hello Vergarakia, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra. We understand how important it is to keep all of your important data, and we would love to help you expand the capacity of your device. We have provided a link to the Samsung Support Team if you would like assistance with our digital cloud-based storage expansion options. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy S24 Ultra
on July 9, 2025
Posted by: GRIMLOCK
[This review was collected as part of a promotion.] The Galaxy S24 Ultra is hands-down the most impressive smartphone I've ever used. From its sleek design to its powerhouse performance, it exceeds expectations in every way. What truly sets it apart is Galaxy AI—an absolute game-changer for daily life. The Galaxy Ai features feel like having a smart assistant built into everything: real-time translation during conversations, AI-enhanced photo editing, and intelligent suggestions that actually understand my habits. It makes texting and multitasking so much faster. The camera is phenomenal, especially with AI optimization—it captures stunning detail and enhances shots effortlessly. Battery life is excellent, and the display is breathtakingly vibrant. Whether you're working, or traveling the Galaxy S24 Ultra with Galaxy AI makes every task smarter, faster, and more enjoyable. Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very good product
on July 9, 2025
Posted by: Lukasdu30
[This review was collected as part of a promotion.] Very good product good phone I like it, good photos capabilities, Galaxy AI is a good technology
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera quality
on July 9, 2025
Posted by: Mintyfresh
[This review was collected as part of a promotion.] Galaxy AI
One of the best cameras out there on an affordable phone. I took out my Nikon DSLR camera to try and take a nice picture of a bee on a flower. For the life of me, COULD NOT get the picture. The camera could focus on the bee, which caused the picture to come out so blurry. After a few minutes of trying to get the shot, I gave up and whipped out my Samsung and lo and behold I got the perfect shot, no one believed that I took that with my Samsung. They thought I took it with my Nikon LOL. I wouldn’t believe it either. Amazing camera. Just wow.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
If It's Not Broke...
on July 9, 2025
Posted by: MichiG
[This review was collected as part of a promotion.] Hi, well sorry to say that I'm not impressed with my S24 Ultra at all. Why I bought it?? Well I loved and am still in love with my S21 Ultra and thought the S24 would be the same but even better! Nope the S24 Ultra is not user friendly in my opinion and the AI feature is overbearing and clueless to what I'm doing. The camera was supposed to be better but not so. The stylus is weak and works 70% of the time. Setup was difficult and customizable options are limited. Just not what I hoped for and I spent a bunch of cash 😕 for the S24 Ultra when my S21 Ultra was paid off. If it's not broke don't fix it!!
Value
3
Response from Samsung USBy R&R Team, July 10, 2025
Hi there MichiG, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We understand that upgrading to a device with redesigned features can cause frustration as you adjust the settings to align to your preferences. We have provided a link to the complete manual for your device to help you with the different customizations and settings, and disable any features you do not intend on using. We have also shared a link to a troubleshooting guide to help you with your S Pen. Lastly, we have provided a link to the Samsung Support Team who can assist you with the specific experience you are having with your camera, or any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Product Manuals
https://www.samsung.com/us/support/downloads/
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S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
I love the phone it has an excellent camera
on July 9, 2025
Posted by: Nicci93
[This review was collected as part of a promotion.] I love the galaxy ai features the stylist and the camera
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing absolutely love it
on July 9, 2025
Posted by: Artemis1517
[This review was collected as part of a promotion.] The galaxy AI is really great.
The phones easy to use.
Updates are quick.
I've had no issues.
I will always choose samsung.
The phones easy to use.
Updates are quick.
I've had no issues.
I will always choose samsung.
Value
5
Written by a customer while visiting Samsung US