Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Great Product and Nice Camera
on July 8, 2025
Posted by: JulesZ
[This review was collected as part of a promotion.] Really great device for daily use. The camera is great. I go on nature trips and walks, and I am really impressed with the pics quality.
I love the pen included with this device. I often use it along with the AI features on this phone to search for products, edit pics, and even to make my groceries list.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!
on July 8, 2025
Posted by: Jessetheteach
[This review was collected as part of a promotion.] Screen, audio, and camera quality are second to none! Galaxy AI makes it so easy to find anything im searching for! Samsung's Galaxy AI circle to search feature is a game changer!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Glitchy Glitch
on July 8, 2025
Posted by: NycRascal
[This review was collected as part of a promotion.] Im definitely a fan of Samsung, however, my phone has definitely been glitchy. I would start off saying, when i select a certain ringtone and sound for texts. Itll work for a few days then it automatically defaults to the basic sound. I constantly have to re enter that. Scrolling up and down freezes from time to time. Sometimes I'm unable to click on a tab for some unknown reason but after a reboot it fixes that. Receiving calls have been odd. Sometimes ppl sound like a robot, i blamed it on others for a while but this happens periodically with other callers. They hear me fine most of the times. With this new update, its been difficult to read my text and raise the brightness, at the same time because now when i swipe down itll be notifications, and then i have to keep swiping down all over the screen until that flashlight, brightness options appears. Its annoying. This phone hasn't been one of my favorites but the battery is amazing, great photo options. It definitely has quality!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on July 8, 2025
Posted by: Shiro809
[This review was collected as part of a promotion.] My favorite thing about the phone is how smooth it runs everything and how long the battery last while im gaming. The stylus is extremely helpful for work also. Galaxy AI is also fun to use, especially for photo editing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The storage and battery were the greatest change!!
on July 8, 2025
Posted by: AngelGZ
[This review was collected as part of a promotion.] The AI really helped me study for the better and the battery lasts for days. With the storage on hand I have countless photos and videos that would last a lifetime!!! The photo quality is immaculate and customization of the settings or limitless!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing Phone
on July 8, 2025
Posted by: PigBiggie
[This review was collected as part of a promotion.] I absolutely love this phone! The galaxy AI is a big bonus and the customization is endless! I cannot wait for them to update the bixby to include generative AI as well. My one complaint would be that after the new ui update, my phones battery has been draining faster than normally but im hoping they patch it pretty soon!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has everything, best built quality
on July 8, 2025
Posted by: Mrlonely
[This review was collected as part of a promotion.] I bought this s24 ultra last year, this is the best phone I have used , it has great features like Galaxy AI etc
And built quality is next level, I have dropped this phone like more than 20 time I never had a scratch in my display
Value for money 💰
And built quality is next level, I have dropped this phone like more than 20 time I never had a scratch in my display
Value for money 💰
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not much better than 23.
on July 8, 2025
Posted by: NorfFlaco
[This review was collected as part of a promotion.] Charging port detects moisture when battery dies & is at 0%. Annoying
Value
3
Response from Samsung USBy R&R Team, July 9, 2025
Hi there NorfFlaco, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We know how important your device is to you, and needing the reliable charging for your continued usage. We have provided a link to an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team to offer assistance if this experience continues or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US