Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Product review
on July 4, 2025
Posted by: Rajput
[This review was collected as part of a promotion.] Al features are good and the Ai features too about the phone but
except (2) things.
-i feel it drain battery faster then my previous phone note20ultra.
- i had a charging issue with this phone. A month or two it start giving me error whenever i plug the charging port " moisture ditected" but there's no moisture in the port and in end i got this charging port/board replaced.
except (2) things.
-i feel it drain battery faster then my previous phone note20ultra.
- i had a charging issue with this phone. A month or two it start giving me error whenever i plug the charging port " moisture ditected" but there's no moisture in the port and in end i got this charging port/board replaced.
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
Hi Rajput, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are pleased to hear that you are happy with the features of Galaxy AI, and we would love to help you with the frustrations you mention. We have provided a link to a few troubleshooting guides to help you with the battery life of your device. We have also shared a link to the Samsung Support Team if you continue to experience any frustrations or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The phone which has everything!!!!
on July 4, 2025
Posted by: gpshk20
[This review was collected as part of a promotion.] Using the Samsung Galaxy S24 Ultra for a year has been a fantastic experience. It's fast, reliable, and the display is gorgeous. The camera still delivers stunning photos, and battery life easily lasts all day. What really stood out over time is Galaxy Al - features like Live Translate, Note Assist, and Circle to Search have become genuinely useful in day-to-day tasks. After a year, it still feels like a flagship. Totally worth it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy AI Takes This Phone to the Next Level
on July 4, 2025
Posted by: In2theGalaxy
[This review was collected as part of a promotion.] I’ve been using this Galaxy phone daily for both work and entertainment, and I’m very impressed with how it performs. The Galaxy AI features have made a real difference — I use them to summarize emails quickly, translate messages on the go, and even edit photos more easily. The large, vibrant display is perfect for streaming movies and sports, and the sound quality is clear and loud enough that I don’t always need headphones. I also use the phone for gaming, and it handles graphics smoothly without lag. Battery life is excellent and easily lasts through my workday and evening streaming. The design feels premium, and the phone is lightweight but sturdy. Overall, the combination of Galaxy AI and powerful hardware really helps me stay productive and entertained throughout the day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overheating
on July 4, 2025
Posted by: M4ri4n4018
[This review was collected as part of a promotion.] I like the phone but I think it can still improve, I love de features of the gemini AI which is very useful anytime I want to translate something or find something I saw in the web or social media. I play video games very often in the phone, I'd say almost all the week during 2 hours and I've noticed it doesn't overheat which is really good since the game I play needs a really good processor.
The phone does present overheating sometimes when I restart it or when I'm exposing it to high temperatures which is normal since it doesn't last more than 5 minutes but I've noticed that every time I try to use the camera when the phone is overheated, the quality and the details of the image are really low, other than that is a very good resolution in the pictures and is always really detailed.
The phone does present overheating sometimes when I restart it or when I'm exposing it to high temperatures which is normal since it doesn't last more than 5 minutes but I've noticed that every time I try to use the camera when the phone is overheated, the quality and the details of the image are really low, other than that is a very good resolution in the pictures and is always really detailed.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
My phone has many great features!
on July 4, 2025
Posted by: Love2havefun
[This review was collected as part of a promotion.] I couldn't be happier with my phone. Starting with the AI access, this phone has changed my use completely. The many features I have make my life and use much easier. Keeping track of my meetings, appointments and events is just one of the many features that I use everyday. The applications I am able to use are amazing. My camera is one of the features I love the most. I am able to capture and share all my memories in a speedy time! This phone has many capabilities that can apply dirrently to each person, but I would recommend it in a heart but!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and furious
on July 4, 2025
Posted by: MichaelZ
[This review was collected as part of a promotion.] Performance-wise, the Snapdragon 8 Gen 3 chip handles everything effortlessly. Whether it’s multitasking, gaming, or editing photos, the S24 Ultra stays fast and cool. Battery life is impressive too — easily lasting a full day with heavy use.
The camera system is phenomenal. The 200MP main sensor captures unbelievable detail, and the improved zoom lenses deliver sharp, vibrant shots even from far away. Night mode is vastly improved too — low-light photos look natural and noise-free.
One of the standout features for me is Galaxy AI. From real-time translation to advanced photo editing suggestions, it genuinely boosts productivity and creativity
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S24 ultra !
on July 4, 2025
Posted by: SamsungRoxx
[This review was collected as part of a promotion.] Great phone, I use it for work, streaming movies, playing games, social media it does it all effortlessly and fast, not heavy at all and the camera is phenomenal.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the phones features.
on July 4, 2025
Posted by: Bdon99
[This review was collected as part of a promotion.] The Galaxy AI capabilities are fantastic and seemless. I've used it over 100 times to identify flowers, products or even do live translations while traveling abroad. Love this phone.
Value
5
Written by a customer while visiting Samsung US