Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
The camera is obviously the absolute best
on June 30, 2025
Posted by: SweetSugarRay
[This review was collected as part of a promotion.] This device has been great for making digital graphics designs and art! The AI features are so helpful day to day, I use the "circle" feature constantly to identify plants, animals, find items that I want to shop for, look up words, literally EVERYTHING! The swipe feature for texting has been and always will be a staple and favorite feature. Split screen helps me multi-task. I just love this phone, its been my favorite.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Year Later – Still Impressed by AI Features
on June 30, 2025
Posted by: Tomholu
[This review was collected as part of a promotion.] After using the Samsung S24 Ultra for over a year, I can confidently say it's still one of the best devices I’ve owned. What stands out most for me are the AI-powered features. I often write in English, and the built-in AI text correction has been a huge help—it catches grammar and spelling mistakes instantly and makes my writing feel more polished and professional.
Another feature I use almost daily is the AI object eraser in the photo editor. It’s incredibly accurate at removing unwanted objects from pictures, whether it's people in the background or small distractions. It makes my photos look clean and professional with just a few taps.
Even after a year, the performance remains smooth, and the battery life is still solid. The display is as beautiful as ever, and the camera continues to impress.
Overall, the S24 Ultra has aged very well and the AI tools have become an essential part of my workflow and creativity.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this cellphone it's really easy to use.
on June 30, 2025
Posted by: Edwin180
[This review was collected as part of a promotion.] I love how this phone takes pictures also the software that comes with this cellphone makes your life easier to work with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best upgrade I've ever done
on June 30, 2025
Posted by: HeyMo517
[This review was collected as part of a promotion.] I play games, listen to music (YouTube mostly), as well as streaming it in the background. I'm on SM daily and use Google AI way too much, plus I take a lot of pictures and download videos. This phone has a lot of storage and it's absolutely the most positive experience I've had with a Samsung phone. Thank you T-Mobile!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Battery life and features are great.
on June 30, 2025
Posted by: JJBUCKEYE14
[This review was collected as part of a promotion.] Use Galaxy AI every day, extremely helpful. The new software update has also made the phone more useful and battery life is great.
Use the Samsung for functionality asking with sleep analysis with my Samsung watch.
Also use a golf so to sync up with my watch which is very helpful.
Overall this is a great phone and if reconnect it to others.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Battery issue
on June 30, 2025
Posted by: MAHA2211
[This review was collected as part of a promotion.] I use my phone for working but the issue with phone is that, so fast empty battery and sometimes it is gets hot even when I don't use my phone
Value
3
Response from Samsung USBy R&R Team, July 3, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We understand how importan all day, uninterrupted use of your device is to you, and wanting it to feel comfortable in your hand. We have provided links to troubleshooting guides to assist you with the battery life and temperature of your device. We have also shared a link to the Samsung Support Team to offer additional assistance if either experience continues or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
AI NOT SO MUCH
on June 30, 2025
Posted by: FATEIM
[This review was collected as part of a promotion.] Not helpful at all especially for older folks like me never can do what it says it can
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome 😎😎😎
on June 30, 2025
Posted by: KingRR901
[This review was collected as part of a promotion.] It gets the job done and it has always been my go to device for many things. Please continue to improve so that I can continue to buy. Innovation is key..
Value
5
Written by a customer while visiting Samsung US