Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
3
Half of the time.
on June 30, 2025
Posted by: eMenace
[This review was collected as part of a promotion.] I have now had my ultra for almost a month. Some of the features that are on the phone seem intuitive. Like the AI sees what apps I use and when I use them and suggests it for me. I like that I can close all my app at once. I like the easy access menu on the side. The double click for the camera is handy. I enjoy the pen and the ai drawing app as well as the notes app. I do not really like the bixby interface. When I ask she is not usually helpful. The microphones malfunction all the time. With bixby. She closes like immediately after I start talking. I also can't use it on language apps because again the microphone is going in and out repeatedly. I also wish there weren't a lot of two of everything. Make samsung apps alone on the phone. Rather than using Google apps as a crutch. You have two of messages. Two of stores. Etc. Please just have one. So I like this phone half of the time.
Value
3
Response from Samsung USBy R&R Team, July 2, 2025
Hey there EMenace, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear that there are features of your device that are you loving using every day. We have provided a link to an article to help you with the microphone of your device not always operating as intended. We have also provided a link to the full device manual to help you best align the settings and redundancies to your preferences, and to the Samsung Support Team to offer assistance on any questions that may come up about your device. We appreciate you being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy S24 Ultra – A Smart Upgrade with Ro
on June 30, 2025
Posted by: TheGalaxyVoice
[This review was collected as part of a promotion.] Coming from the S21 Ultra, I was excited to try the S24 Ultra – and overall, it's been a great experience. The design feels more polished, the flat display is a nice touch, and the camera delivers stunning results, especially in low light. The new AI features are surprisingly useful and make daily tasks faster and smoother.
That said, I did notice a couple of quirks. The screen rotation isn’t as quick as it was on my S21 Ultra, which caught me off guard. Also, the battery doesn’t last quite as long as I hoped – it gets me through the day, but just barely with heavier use.
Still, the performance is top-notch, and everything feels super fast and fluid. If you’re upgrading from an older phone, this is a no-brainer. Even as an S21 Ultra user, I appreciate the subtle improvements and the direction Samsung is going with AI.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love everything about Samsung S24 Ultra
on June 30, 2025
Posted by: Sbessette
[This review was collected as part of a promotion.] ✨ Top Things I’m Loving:
📸 Camera Magic – The quad-lens camera is next-level. Zooming in on the moon? Crystal clear. Portraits of the kids? Studio quality. Content creators, this thing is your best friend.
⚡ Performance – Super fast, zero lag. Whether I'm editing videos, multitasking, or just scrolling, it keeps up flawlessly.
🖊️ S Pen Love – I didn’t think I’d use it much, but now I’m obsessed. Perfect for quick notes, editing screenshots, or just doodling while on hold.
🔋 Battery Life – It lasts ALL day and then some. Even with heavy use, I’m not scrambling for a charger.
🌈 Display – Bright, bold, and silky smooth. The 120Hz refresh rate makes everything look and feel premium.
⚡ Performance – Super fast, zero lag. Whether I'm editing videos, multitasking, or just scrolling, it keeps up flawlessly.
🖊️ S Pen Love – I didn’t think I’d use it much, but now I’m obsessed. Perfect for quick notes, editing screenshots, or just doodling while on hold.
🔋 Battery Life – It lasts ALL day and then some. Even with heavy use, I’m not scrambling for a charger.
🌈 Display – Bright, bold, and silky smooth. The 120Hz refresh rate makes everything look and feel premium.
🧠 Bonus: AI Features – The built-in AI tools help organize, summarize, and edit like a pro. It feels like you’ve got a smart assistant right in your hand.
🙌 Bottom line: If you're into stunning visuals, powerhouse performance, and a device that just makes life easier (and more fun), the S24 Ultra is totally worth it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is very fast and the AI is excellent
on June 30, 2025
Posted by: Estreno79
[This review was collected as part of a promotion.] I used a lot to phone for taking Pictures and Videos. I used too for Gaming and the graphics are spectacular.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone Ever
on June 30, 2025
Posted by: Bafje21
[This review was collected as part of a promotion.] I absolutely love my Samsung phone — it's honestly the best device I've owned! 🙌
With Galaxy AI, everything is faster, smarter, and way more intuitive. From summarizing notes to live translating conversations, it’s like having a personal assistant in my pocket.
I use my Samsung daily for streaming, social media content, work emails, and photo editing — and it handles it all like a champ. Whether I'm watching movies, managing my nonprofit work, or capturing adorable moments of my puppy, this phone never lets me down.
The camera quality is chef’s kiss, especially paired with Galaxy AI enhancements. Battery life? Solid. Display? Stunning. And multitasking? Seamless.
If you're on the fence — don’t be. This phone delivers.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply the best
on June 30, 2025
Posted by: Bitdudes
[This review was collected as part of a promotion.] Now with Gemini AI. This thing is a power house! Built in stylus and hear camera
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I’m very impressed with this device. The screen is
on June 30, 2025
Posted by: Cucho71
[This review was collected as part of a promotion.] I’ve been using my Samsung Galaxy device daily for work, entertainment, and staying connected. One of the best features is Galaxy AI, which helps me quickly summarize notes, translate messages in real time, and even edit photos with impressive accuracy. I use my device for streaming movies and music, video calls for work, and gaming, and it handles everything smoothly without lag. The display is bright and clear, the battery lasts all day, and the camera quality is fantastic for both photos and videos. Galaxy AI has really improved my productivity and made my phone more helpful in everyday life. I’m very happy with the overall performance and would definitely recommend this device to others.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on June 30, 2025
Posted by: Schoppe
[This review was collected as part of a promotion.] I use my phone alot and the battery life is amazing. The camera is completely amazing.. it runs super fast and doesn't lag
Value
5
Written by a customer while visiting Samsung US