Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
2
Miss my old phone
on June 30, 2025
Posted by: Dontbecheeky
[This review was collected as part of a promotion.] I use my phone for a lot of camera work. I hate the camera on this phone and miss the one on either my S22 and S23 Ultra. The pictures are sub par, never crisp and the night photos are TERRIBLE.
I have endless software issues that no one can resolve. I cant make calls or send texts on WIFI and have to reboot the phone if it gets left on WIFI before I can make a call. It doesnt stay on 5g even though I live in a strong 5g area.
I am NOT a fan of AI at all. I dont like that its forced into my phone. Just another thing to keep people dependent and stupid.
There numerous other things that were different between the two models that I don't like but, those are the biggest two. I wouldn't buy it again if I knew and I wont be upgrading to the next Samsung unless theres a significant improvement with the camera function.
Value
2
Response from Samsung USBy R&R Team, July 2, 2025
Hello, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S24 Ultra. We know how frustrating it is to have a device that is not operating as intended or expected. We have provided links to resources to help you with the camera features and settings of your device, ability to make phone calls with ease, and disable any features you are not interested in using. We have also shared a link to the Samsung Support Team any of these matters continue with your device, or would like additional assistance with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone is unable to make or receive calls
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone is unable to make or receive calls
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing device
on June 30, 2025
Posted by: Ronbrk
[This review was collected as part of a promotion.] The Galaxy S24 Ultra is now an indispensable component of my daily routine. My most-loved feature is Galaxy AI, which really feels like having a brilliant personal helper in my pocket. In the morning, it gives me a tailored briefing on the current news, reminders for my activities, and even a signal when it's already bedtime. This has kept me well-organized and more focused on my schedule.
The camera is another standout. Whether I’m capturing detailed lecture slides or taking photos outdoors, the image quality is outstanding. The high resolution, color accuracy, and low-light performance make it feel like I’m carrying a professional camera everywhere.
I also love the S Pen. It's perfect for hand-written notes in school, quickly brainstorming ideas, or editing documents. The precision and responsiveness are excellent—it feels natural, like writing with paper.
In general, the Galaxy S24 Ultra isn't a phone to me; it's one-touch productivity gadget and art partner that has made life easier and more enjoyable.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on June 30, 2025
Posted by: Precangel411
[This review was collected as part of a promotion.] I absolutely love all of the features of this phone. I seem to learn something new each day to make things a bit easier. I rely on my phone quite a bit as it is my scheduler, calendar, note holder, and connections to the outer world. I am very busy just as everyone else is these days. My phone is used for information, entertainment and many other various things. I especially love my galaxy AI feature. I don't know everything about it yet but I do love the information and the ease of finding things or taking notes while on the run.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My favorite Samsung yet!
on June 30, 2025
Posted by: BeardedBuddah
[This review was collected as part of a promotion.] By far the best phone I've ever had. I've always had the "Note" series and went from the Note 10 to the S24 Ultra. I work for a major carrier and use my phone so much everyday. From using Galaxy AI for live translate, to staying available for my customers.
I love having a large phone. I also love having the S Pen. My passion is music production, so I have a mobile studio on my phone. My S Pen helps me be more precise with my editing.
And not to mention the cameras! The 100X zoom is mind blowing. The moon pictures I took are amazing. Such clarity and sharpness! I can map out moon craters from the palm of my hand! Can your phone do that? If not you need to make the switch! And if you get the chance, the S25 series is somehow even better! I didn't think it could get better.
The S24 Ultra has so many features. Amazing quality. 2 day battery. Best cameras on a smartphone. Galaxy AI. Durability. S Pen. Wireless charging. Dual SIM. DeX. And so much more! My Galaxy is my favorite investment!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy s24 Ultra. Magic in a box, in your
on June 30, 2025
Posted by: Birdie2
[This review was collected as part of a promotion.] My Samsung Galaxy s24 Ultra has been an amazing tool for me. From GPS to editing photos. I play games and watch movies on my Galaxy s24 ultra EVERY SINGLE DAY. I'm just learning how to use Galaxy AI. It appears to be something that would be fun and even more useful to me. My Galaxy s24 ultra has a long lasting battery life and lots of storage. Editing anything I write is a breeze. I seriously don't know what I would do without my Samsung galaxy s24 ultra phone. The Stylus is kept in a handy little place on the phone and easy access at all times. Taking Pictures are crystal clear and vibrant. I can draw on my photos if I choose, change the resolution, add stickers and so much more. I have had this phone for over a year and I'm still learning new and cool things to do with it. It's like Magic in a box, in your hand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my S24 ultra
on June 30, 2025
Posted by: Hokuboy
[This review was collected as part of a promotion.] I absolutely love my new galaxy s24 ultra. My first galaxy phone was the note 9 then I upgraded to the galaxy s21ultra and now I got the galaxy s24 ultra. I love it because it looks like my note 9 but with an upgrade with the galaxy AI. I love using the AI especially when I need answers and I get a quick response.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is perfect for me
on June 30, 2025
Posted by: Ladyleo1974
[This review was collected as part of a promotion.] I love the square shape of the phone. The color is beautiful. I use my phone for everything emails, Google meet, scanning and sending documents. Watching movies playing games. The screen is the perfect size. AI is good. I have used it a few times. I have to get use to it, but so far AI Gemini is good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best camera and screen ever see.
on June 30, 2025
Posted by: Donvale
[This review was collected as part of a promotion.] Love it this product
The only use is Samsung and I never changed for other brands.
The only use is Samsung and I never changed for other brands.
Value
5
Written by a customer while visiting Samsung US