Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
The phone has great video quality.
on June 30, 2025
Posted by: Charlie29
[This review was collected as part of a promotion.] Streaming videos on this phone is crisp, clear and little to no lag. I love the smooth video quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great
on June 30, 2025
Posted by: sjweaw
[This review was collected as part of a promotion.] I like the AI feature and the automatic password options.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Durable phone
on June 30, 2025
Posted by: Twhites22
[This review was collected as part of a promotion.] This phone has held up through serios drops without a case or screen protector. It has performed even better than when I first purchased it. These updates have improved my use vastly. Samsung has been better at polishing the UI. The galaxy AI has been very useful with my daily use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
1. Galaxy S24 Ultra: Smart, Fast, and Powerful 2
on June 30, 2025
Posted by: Zoloo828
[This review was collected as part of a promotion.] I have been a loyal Samsung user for over 10 years and have always trusted your innovation, quality, and design. I truly love Samsung and appreciate how your devices keep evolving.
With the Galaxy S24 Ultra, I am impressed by the performance, camera, and especially Galaxy AI features like Speech-to-Text, Note Assist, and Live Translate. These tools make life easier and smarter.
As a proud Mongolian user, I have one big wish: please fully support the Mongolian language in your devices, just like English or Chinese. We would love to see complete system language support, voice input (speech-to-text), and AI translation features in Mongolian.
This would not only help millions of Mongolian speakers but also show your commitment to true global inclusivity. Thank you, Samsung, for always being at the cutting edge. I hope to see Mongolian language fully integrated into Galaxy AI soon!
Value
3
Response from Samsung USBy R&R Team, July 2, 2025
Hey Zoloo828, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra. We love hearing that you are so pleased with the enhanced quality, camera, and additional features of your device. We appreciate you sharing your desire for additional language packages included with Live Translate and other features of Galaxy AI. Please, don’t hesitate to reach out to us again if you have additional feedback on your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
I live to love this product day by day.
on June 30, 2025
Posted by: Sambalicious
[This review was collected as part of a promotion.] The GALAXY AI features are the most awesome I have ever seen in the era on mobile phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is wonderful. The storage and camera
on June 30, 2025
Posted by: Bigmax
[This review was collected as part of a promotion.] The ai feature is wonderful. I love using Gemini and other Search engines. The speed of which it reacts to looking for information is wonderful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
MY Galaxzy AI review.
on June 30, 2025
Posted by: GalaxyGirl94
[This review was collected as part of a promotion.] I absolutely love my Samsung Galaxy S24 Ultra. Everything about it is wonderful, everyone tries to get my to switch to an I Phone cause it has so many different features, I just couldn't. Ive has a Samsung or Galaxy now for almost 10 years now and wont go back. I love the new Galaxzy AI features too, makes it all the better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Port problem
on June 30, 2025
Posted by: BigCounty
[This review was collected as part of a promotion.] Great phone but keep having charging port issues, the updates do get annoying as well. Fix the port issues and would rate 5 stars
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
Hey BigCounty, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S24 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device, and we would love to help you with the charging port of your device. We have provided al ink directly to the Samsung Support Team for your convenience. They can work with you to review any and all options for a resolution. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US