Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Great photo and camera
on June 30, 2025
Posted by: Exsailor
[This review was collected as part of a promotion.] Fantastic phone with a superior camera. The Galaxy AI features make finding things so much easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed honestly.
on June 30, 2025
Posted by: JohnBigEasy1
[This review was collected as part of a promotion.] Upgraded from the s23 plus, Have to say this s24 ultra has been disappointing. Very buggy, Connects to random apps while screen is off. No significant difference from s23 plus other than s pen. Camera isn't as good as they say either! Won't get another "Ultra"
Value
2
Response from Samsung USBy R&R Team, July 7, 2025
Hey there JohnBigEasy1, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We know how important your device is to you every day, and we would love to help you maximize your experience and resolve any frustrations you are experiencing. We have provided links to a few articles to help you with the camera quality of your device. Without knowing the details of the buggy nature you mention experiencing, we have provided a link to the Samsung Support Team. They can work with you directly to determine the source of your frustration and work towards a resolution with you directly. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 30, 2025
Posted by: AnointedSword
[This review was collected as part of a promotion.] Great phone that helps get the work done. Could use more battery life and update the wireless charging speed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on June 30, 2025
Posted by: CeetheRealtor
[This review was collected as part of a promotion.] It's fantastic how technology is making our lives easier these days. I recently got a new phone, and I'm loving the AI features it has. The way it helps me with tasks is truly remarkable, especially when it comes to work. It has been a game changer for writing detailed descriptions.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
24ultra review
on June 30, 2025
Posted by: Samsungfeva
[This review was collected as part of a promotion.] Issues with processing and speaker. But otherwise great phone
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
Hi Samsungfeva, thank you for sharing your experience of your Samsung Galaxy S24 Ultra with us. We would love nothing more than to help you resolve any frustrations you are experiencing, and have the best possible experience with your device every day. We have provided links to articles to help you maximize the speed and resolve your frustration with the speaker of your device. We have also shared a link to the Samsung Support Team if your frustrations continue with your device, or you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Systems run smooth pictures are amazing. Galaxy ai
on June 30, 2025
Posted by: Garodel
[This review was collected as part of a promotion.] Just ask galaxy ai and boom you got what you need.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone.
on June 30, 2025
Posted by: Mommyof3zkids
[This review was collected as part of a promotion.] I'm still learning on how to use galaxy al but I mean it's great!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great user experience
on June 30, 2025
Posted by: Weasleman
[This review was collected as part of a promotion.] The interface is beautiful and easy to navigate. Had the phone for a year and no issues what so ever. Camera and video quality is amazing.
Value
5
Written by a customer while visiting Samsung US