Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
5
Watching movie's
on June 30, 2025
Posted by: Bucnut1033
[This review was collected as part of a promotion.] Good sound and picture quality while watching movies on long flights.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Screen peeling
on June 30, 2025
Posted by: Littleangel
[This review was collected as part of a promotion.] My screen is peeling off. I love everything else about my phone.
Value
3
Response from Samsung USBy R&R Team, July 2, 2025
Hello Littleangel, we appreciate you taking time out of your day to provide your thoughts about your Samsung Galaxy S24 Ultra with us. We are happy to hear that you are pleased with the features and capabilities of your device. We have provided a link to the Samsung Support Team and your warranty information, that covers a one year period, to help review any and all options for repair for your device. We also recommend protective cases on all devices to help prevent damage from any accidental bumps and drops, and our team of experts can review options for this with you as well if you desire. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
S24 Ultra is a good phone
on June 30, 2025
Posted by: PassyPass4
[This review was collected as part of a promotion.] Almost everything about this phone is good, not great but good. Camera is really good, looks great. Phone itself works really well, battery has very good life. Seamless Bluetooth connections. Genesis AI is alright, it's way better then the old assistant.
There are some issues with screen recognition near the bottom of the phone.
There are some issues with screen recognition near the bottom of the phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Next-Level Smart Experience with Galaxy Al
on June 30, 2025
Posted by: Eestud
[This review was collected as part of a promotion.] I've been using the Galaxy AI features daily, and they’ve completely changed how I interact with my phone. The Live Translate function is incredibly useful for work calls with international clients — it feels like real-time magic. Note Assist helps organize my scattered thoughts into clear summaries, making it perfect for meetings or lectures. I also use Photo Assist to enhance my pictures — the AI suggestions are often better than my own edits!
What really stood out was how seamlessly Galaxy AI blends into the phone’s interface. It doesn’t feel gimmicky — it feels like a genuine upgrade to my productivity and creativity. Whether I'm traveling, working, or just browsing, the AI always seems one step ahead.
If you're considering a phone that pushes smart technology beyond the basics, Galaxy AI is the standout feature that delivers real value every day.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best smartphone I've ever had
on June 30, 2025
Posted by: RangerDanger91
[This review was collected as part of a promotion.] The Samsung Galaxy S24 Ultra is a true flagship device that not only meets expectations but exceeds them in nearly every category. From its premium build quality to its powerhouse performance, Samsung has delivered a smartphone that feels both futuristic and finely tuned for today’s needs.
One of the standout features of the S24 Ultra is the Galaxy AI suite. This intelligent system enhances nearly every aspect of the phone experience—from communication to creativity. The Live Translate function is particularly impressive, offering real-time, two-way translation in calls and texts, making cross-language communication effortless. The Note Assist feature is another highlight, automatically organizing, summarizing, and even translating notes in Samsung Notes. It’s like having a personal assistant built into your phone.
The camera system is second to none. With its 200MP main sensor and refined zoom capabilities, the S24 Ultra captures crisp, detailed photos in nearly any lighting condition. Galaxy AI even helps edit photos with generative fill and object removal, making pro-level edits accessible to everyday users.
Performance-wise, the Snapdragon 8 Gen 3 (or Exynos equivalent, depending on your region) delivers blazing-fast speed, whether you're gaming, multitasking, or editing videos. The 6.8” QHD+ AMOLED display is stunning—bright, sharp, and incredibly fluid with a 120Hz refresh rate. Battery life is solid too, easily lasting a full day with moderate to heavy use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 30, 2025
Posted by: arpie68
[This review was collected as part of a promotion.] Have used this phone for years and haven't had one problem. So much so, that the only reason I want a new one is to see the new features added
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it's features, especially the cameras!!
on June 30, 2025
Posted by: PrincessA
[This review was collected as part of a promotion.] My Galaxy S24Ultra is literally the best phone that I've ever had. I'm very much into taking pictures, so I love the cameras and video quality. I'm new to the Galaxy AI as well, but I really enjoy that, too! The battery life is awesome, and I love the fact that my storage doesn't run out after taking only 3,000 pictures. All in all, the Galaxy S24 Ultra is definitely a phone that I made the best decision buying, and I 100% recommend it!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works fast
on June 30, 2025
Posted by: Rdxxxx
[This review was collected as part of a promotion.] I use Galaxy AI all of the time. The phone itself performs faster than anything I could have hoped for.
Value
5
Written by a customer while visiting Samsung US