Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Average customer rating
4.8
(16,809 Reviews)
Rating breakdown 16,809 reviews
5 Stars
14,540
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product.
(
1,103 out of
1,229)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S24 Ultra 512GB (Unlocked) - Titanium Black
Customer Rating
4
Works great, but sometimes I slow to respond
on June 10, 2025
Posted by: Hotpocket
[This review was collected as part of a promotion.] I love my phone. I love the stylus on my phone. And the great screen size.
Value
4
Response from Samsung USBy R&R Team, June 11, 2025
Hey Hotpocket, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear how much you love your phone, and using the S Pen for so many different tasks. We have provided a link to an article to help you troubleshoot the responsiveness of your device at your convenience. We have also shared a link to the Samsung Support Team if this experience continues or you ever have additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Written by a customer while visiting Samsung US
Customer Rating
3
Average user won't use all the features
on June 10, 2025
Posted by: GalaxyfansinceS3
[This review was collected as part of a promotion.] When I got my Galaxy S24 Ultra I was using the S22 Ultra. Loved it and with the inclusion of the Galaxy AI in the S24 Ultra, I upgraded. I love the ease of use, having only had Samsung Galaxy phones since the Galaxy S3. I didn't see a whole lot of difference between the S22 Ultra and the S24 Ultra. I'd heard about the screen having an anti-reflective property but I didn't see that on mine. It reflected the lamp on the table next to me like a mirror. Then I started seeing spotting coming up on my screen. Hmmm. Not wanting to return the phone and go without for 2 weeks, I just clean it with my eyeglass cleaning solution and microfiber towel. I got my phone in October 2024. Got my wife the S24 FE, and my grandson the S24. None of us use the Galaxy AI features. Not much different than Ok,Google to me. I also have the Tab S9Ultra Tablet. I like that too except the Volune Down button frequently backs the tablet back one screen instead of turning down the volume. Again, not sending it in because I don't want the techs to break it.
Value
3
Response from Samsung USBy R&R Team, June 11, 2025
Hi GalaxyfansinceS3, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear that you are overall pleased with the usage and capabilities of your phone. We have provided a link to the Samsung Support Team if you change your mind and would like to explore options for the display or volume button of your tablet. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
S24 Phone
on June 10, 2025
Posted by: Flyguydreamr
[This review was collected as part of a promotion.] The S series android phones are my favorite phones! The galaxy AI though new for me is also amazing and I use it for everything!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy, the best there is
on June 10, 2025
Posted by: Cantheman
[This review was collected as part of a promotion.] From multi tasking, taking pictures with incredible detail not to forget the zoom,to writing professional emails with the help of galaxy AI.
This phone is the real deal.
This phone is the real deal.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone to run a business!
on June 10, 2025
Posted by: Jdoggy
[This review was collected as part of a promotion.] I really love the idea of using this device to run multiple businesses and deal with tons of clients and be able to multitask and execute efficiently I highly recommend this phone to anybody who's looking to build something great actually have a profitable business Samsung is definitely the way to go!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S22 Ultra Is A Great Phone!
on June 10, 2025
Posted by: Natalia
[This review was collected as part of a promotion.] This phone has an amazing camera, I haven't had many issues with it, other than recent, it gets frozen for unknown reasons. I was one of the first to have Ai and though I wasn't sure I'd use it, I did and it's extremely convenient and easy to use. The only reason I haven't bought the new Samsung Galaxy S25 Ultra yet, is because there isn't a purple option.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the size
on June 10, 2025
Posted by: Warriormomma
[This review was collected as part of a promotion.] I mainly use for everyday necessity. Fast running and dependable
Value
4
Response from Samsung USBy R&R Team, June 11, 2025
Hey Warriormomma, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We couldn't be happier to hear that you are finding this phone to be so responsive and fast for your busy life every day. We have provided a link to the Samsung Support Team below. These experts can offer their one on one expertise any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Been such a amazing phone..I bought a second one!
on June 10, 2025
Posted by: Vivalarevolution
[This review was collected as part of a promotion.] This phone 📱 let me begin by saying I can't wait to skip the s25 because the s26 ultra will be the best for gaming and graphics if its any like the s24 ultra. The Gemini AI assistant app, And the other ai apps search engines has been a bit different than just speaking a question but way faster and overall informative. I enjoy ai during a long night of doing research in my kbk e. Anxiety and depression don't help either. I would love to buy some samsung ear buds or a Samsung galaxy tablet.
Value
5
Written by a customer while visiting Samsung US